Suzanne Heasman

Working in a Residential environment, supporting the General Manager in the day to day running of the Home.

Ensuring person centred care prevails and all needs of residents are met safely and effectively.

Making sure all remain safe

• Managed daily operations for smooth running of the office.
• Provided guidance to junior staff, fostering professional growth and development.
• Conducted performance evaluations, enhancing individual employee development.
• Supervised team members for optimal task completion.
• Enforced company policies for a safe and productive work environment.
• Collaborated with the manager to achieve organisational goals.
• Coordinated with different departments, ensuring seamless communication flow.
• Implemented effective staff training programmes for improved performance.
• Boosted team morale through effective communication and feedback systems.
• Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
• Facilitated staff meetings, leading to improved collaboration.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Maintained smooth-running business operations by delegating priorities to staff abilities.

• Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
• Managed ward supplies for seamless healthcare delivery.
• Championed the implementation of evidence-based practice within the nursing team.
• Liaised effectively with patients' families, facilitating communication between medical staff and family members.