Summary
Overview
Work history
Skills
Timeline
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Suzanne Cruickshanks

Renfrew,Renfrewshire

Summary

A results-driven professional with expertise in operational optimisation and supply chain understanding, dedicated to enhancing store operations efficiency and financial reporting. Skilled in store layout planning and implementing loss prevention strategies, contributing to increased brand loyalty and sales promotion success. Committed to leveraging these competencies to drive business growth and operational excellence.

A fully experienced in all aspects of Retail Management and have consistently demonstrated the required knowledge, skills & behaviour for any given role. Seeking new skills, challenges & initiatives.

Overview

25
25
years of professional experience

Work history

Store manager

Reiss Retail
Glasgow, Glasgow City
10.2010 - Current


  • Implements company policies and checks they are being followed by the team
    • Takes full accountability for meeting all legal and compliance requirements
    • Is accountable for the Health and Safety of employees and customers in store
    • Use systems and reports to drive performance and productivity
    • Maintains an accurate stock inventory
    • Looks for ways to improve operational efficiencies and minimise the risk to store including till
    discrepancies and stock loss
    • Ensures the stores is operationally Compliant
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Achieves store targets and delivers expected results
  • Ensures all business targets and KPIs are met
    • Supports the team to use commercial reports to make informed decisions and drive sales
    • Collaborates and works well with their Area and Area Manager
    • Manages all controllable costs such as payroll and stationery supplies to maximise profit
    • Makes positive and valuable contributions to all meetings
    • Understand how to influence others within their team and in the business
    • Builds strong relationships across the Area and with stakeholders in Head Office and Centre Management
    • Plans ahead, meets deadlines and delivers expected results
  • Actively promotes and looks for opportunities to grow the brand
    • Looks for opportunities to promote the brand within their local area; by holding business events
    • Encourages the team to come up with new ideas to improve the store’s performance and ways of working
    • Supports the team through periods of change
    • Works well under pressure
    • Provides commercial feedback to the business identifying opportunities to improve performance
    • Responsible for all aspects of silent service, brand standards and store cleanliness being met
    • Ensures all the team receive relevant Company News
  • Ensures every customer receives a personalised service experience.
    • Drives all product services across the store
    • Uses the store’s loyal customer base to drive sales and actively works to attract new ones
    • Resolves any customer-related issues
    • Responsible for sense measure results and drives any improvement required
    • Use their mystery shop results to improve the customer experience

Assistant store manager

Whistles
Glasgow, Glasgow City
01.2009 - 10.2010
  • Coordinated staff meetings for improved communication and team morale.
  • Managed cash registers, handled financial transactions accurately.
  • Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
  • Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
  • Enhanced customer service by training store staff on product knowledge and sales techniques.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.

Store manager

Bay Trading
Inverness, Highland
11.2005 - 11.2008
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.

Retail sales supervisor

Reiss Retail
Glasgow, Glasgow
12.2002 - 03.2005
  • Achieved a well-organised store floor with meticulous attention to product placement.
  • Addressed issues raised by employees effectively leading to reduced turnover rate.
  • Fostered positive teamwork to enhance the working environment and improve employee morale.
  • Prepared detailed sales reports for management review aiding strategic planning efforts.
  • Assisted customers with purchases resulting in higher customer retention rates.
  • Delegated tasks to team members, ensuring timely completion of duties.
  • Handled cash transactions accurately ensuring minimal discrepancies in till counts at end of day.
  • Coordinated sales promotions with effective advertising strategies and visual merchandising techniques.

Concession manager

Kookai
Glasgow, Glasgow City
12.2000 - 11.2002
  • Enforced health and safety regulations within the store premises, thereby providing a secure shopping experience for customers.
  • Negotiated supplier contracts for improved product margins.
  • Introduced successful sales incentives to motivate team members towards achieving targets.
  • Ensured smooth operations with effective staff scheduling and training.
  • Reduced stock loss through rigorous inventory management procedures.
  • Managed day-to-day operations to ensure optimal store performance.

Skills

  • Operational optimisation
  • Supply chain understanding
  • Store layout planning
  • Financial reporting
  • Loss prevention strategies
  • Store operations efficiency
  • Sales promotion implementation
  • Brand loyalty development

Timeline

Store manager

Reiss Retail
10.2010 - Current

Assistant store manager

Whistles
01.2009 - 10.2010

Store manager

Bay Trading
11.2005 - 11.2008

Retail sales supervisor

Reiss Retail
12.2002 - 03.2005

Concession manager

Kookai
12.2000 - 11.2002

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Suzanne Cruickshanks