Suzanne Crow
Edinburgh,Midlothian
Summary
Dedicated professional with a proven track record in delivering the highest customer satisfaction within the current industry. Demonstrates exceptional skills in customer satisfaction improvement, team collaboration and motivation, and service excellence delivery. Known for exceeding expectations while effectively managing pressure and maintaining high standards. Structured and efficient with a strong focus on collaborative teamwork and self-initiated problem solving. Committed to company loyalty and effective time management, aiming to continue enhancing service delivery and customer experience.
Offering strong organisational and communication skills, with keen eye for detail and proactive approach to tasks. Knowledgeable about office procedures and customer service, ensuring smooth daily operations. Ready to use and develop skills in time management, teamwork, and problem-solving
Overview
44
44
years of professional experience
Work history
Sales commercial manager
Marks and spencer PLC
Edinburgh, Midlothian
1982.05 - Current
- in my current role I always strive to lead with purpose ,own my outcomes and always raise the bar taking my team with me .
- Delivered outstanding customer service, contributing to one of highest satisfaction rates in region.
Emphasised respectful treatment of clients, mirroring personal service expectations.
Resolved customer queries swiftly while maintaining excellent communication for positive outcomes.
Fostered genuine enjoyment in assisting customers, enhancing overall experience. - as visual manager also execute delivery of MS way and ensure compliance to process involved .
- Championed successful product launches that elevated brand visibility the region
- Implemented innovative marketing strategies, enhancing brand awareness.
- Strengthened business partnerships through consistent networking efforts, resulting in increased collaboration opportunities.
- Trained junior staff members to promote career growth development. supported and trained to go on to deliver with business in various areas
- Guaranteed customer satisfaction through proactive communication and effective problem-solving initiatives. ensured communication of our customer feedback given to team to drive better service
Education
Certificate of Higher Education - chemistry
school st thomas of aquins high
Edinburgh 06/1980 - 07/1981
English - Higher
st thomas of Aquins high
Edinburgh 06/1980 - 07/1981
Certificate of Higher Education - History
st thomas aquins high
Edinburgh 06/1980 - 07/1981
Certificate of Higher Education - Biology
st thomas aquins high
Edinburgh 06/1980 - 07/1981
Certificate of Higher Education - Nutrition and food
St Thomas Aquins High
Edinburgh 06/1980 - 07/1981
Scottish Qualifications Certificate - English /A , Nutrition /A, Biology /B, Chemistry /B, History /B ,Art/A Arithmatic/ A APH/B FABRIC
st thomas aquins high
Edinburgh 06/1979 - 07/1980
Skills
- Customer satisfaction improvement
- Team collaboration and motivation
- Service excellence delivery
- Exceeding expectations
- dealing with pressure and delivering to a high standards
- Structured and efficient
- Collaborative teamwork
- Self-initiated problem solving
- Effective time management
- Company loyalty
- in current industry proven track record to deliver highest customer satisfaction
Affiliations
- A keen interest in gardening and DIY ,
Accomplishments
Have been an NVQ administrator in current role , I also work with our marks and start programme to place people in workplace and fullfill a role they enjoy
Timeline
Sales commercial manager
Marks and spencer PLC
1982.05 - Current
Certificate of Higher Education - chemistry
school st thomas of aquins high
06/1980 - 07/1981
English - Higher
st thomas of Aquins high
06/1980 - 07/1981
Certificate of Higher Education - History
st thomas aquins high
06/1980 - 07/1981
Certificate of Higher Education - Biology
st thomas aquins high
06/1980 - 07/1981
Certificate of Higher Education - Nutrition and food
St Thomas Aquins High
06/1980 - 07/1981
Scottish Qualifications Certificate - English /A , Nutrition /A, Biology /B, Chemistry /B, History /B ,Art/A Arithmatic/ A APH/B FABRIC
st thomas aquins high
06/1979 - 07/1980