SUZANNE CALEY

Vencora is a business services company focused on building a strong network of financial services software businesses. Vencora aims to foster growth and stability for its portfolio companies by providing expertise in areas like operational excellence, sales, marketing, technology, and customer success.

• Improved employee engagement by implementing innovative HR strategies. Improving Peakon scores from 6.3 to 8.7 in 18 months across the Group.
• Provided strategic direction and development of HR team, and facilitated knowledge sharing sessions promoting development of HR professionals in the wider Vencora Portfolio.
• Drove DEIB initiatives, fostering a more inclusive work environment, including the successful deployment of employee representation forums.
• Led the creation/deployment of the Group communications strategy to support improved employee engagement and articulation of the company EVP.
• Developed HR strategy aligned to business needs by liaising with key stakeholders.
• Led annual salary reviews, talent reviews, succession planning and performance management in VBU/Business Areas.
• Collaborated with management to create clear career progression pathways in SSP.
• Organised company events to support team morale and employee connection.
• Acts a 'critical friend' to senior leaders to enable issue analysis and problem solving.

Computershare is global financial administration company with 12,000 employees managing over 75 million customer records and providing financial services across a breadth of areas including share registry, employee share plans, loan services and tenancy deposit protection

• Delivered business partnering support to Loan Services division
• Developed and executed Strategic People Plan aligned with business objectives
• Guided Executive Leadership Team on strategic people direction
• Advised on extensive business changes, focusing on cost reduction programmes and restructuring
• Supported and guided centralised people team in all ER, Talent Acquisition, and TL&D requirements
• Created and executed career development strategies for critical business areas
• Implemented strategy to improve retention post-COVID
• Created employee value proposition addressing challenges in recruitment market
• Analysed trends and developed action plans to support business response to change
• Implemented bi-annual engagement forums to boost employee involvement
• Supported business readiness for divestiture
• Managed stakeholder relationships within centralised people team and internal business units
• Engaged regularly with trade unions
• Collaborated with cross-functional teams to identify and address business challenges, develop innovative solutions and achieve organisational goals.
• Prepared and presented persuasive business proposals and recommendations to senior management and external stakeholders.
• Mitigated litigation risk, ensuring compliance with applicable employment laws and regulations across various activities.
• Partnered with business leaders to align HR strategies with business objectives.
• Devised succession plans to ensure smooth leadership transitions.
• Provided guidance on employment law matters, mitigating potential disputes.
• Spearheaded change management initiatives, minimising disruption during organisational transitions.
• Held company-wide town hall meetings to convey updates.
• Evaluated human resource metrics for informed decision-making.

Aptar UK have over half a century of experience operating in consumer packaging. They are a unique customer and shareholder focused company with proprietary knowledge, technical expertise, broad product range, with 13,000 dedicated employees and a manufacturing presence in 18 countries.

• Management of a team of HR professionals based in the UK.
• Working as the lead of the HR function for the UK operations, devising and implementing the country HR strategy and working closely with the SLT to drive and implement a complex change strategy
• Coaching managers at all levels to maximise potential and capability.
• Management of complex cases and ER matters for the UK.
• Integration of new business acquisitions in the UK (100+ employees).
• Business Partner to Global Beauty and Home segment in the development of the GAM structure.
• Member of the Global Steering Committee for Commercial Excellence.
• Managed large global project to design and deploy talent development programme.
• Devised and deployed a communication strategy to support a clear and consistent information flow across the business.
• Instrumental in facilitating a large-scale change management process to prepare for new business.
• Restructured the business to ensure lean efficiency and job role clarity.
• Designed and introduced an employee works council to aid better communication between the management and employees
• Implementation of HRIS support system supporting streamlined these processes
• Managed diversity initiatives, fostered inclusive workplace environment.
• Maintained compliance with all local, county and national laws, as well as established organisational standards.
• Used staff survey findings to implement enhanced working conditions and practices.
• Led annual salary reviews, talent reviews, succession planning and performance management.
• Implementation of an apprenticeship program as part of a long-term succession planning for roles with skills shortages (engineering)

One Medical Group is a third-party provider in the healthcare sector, supporting NHS services across the north and south of the UK. There portfolio included GP surveys as well as urgent care and primary care services.

• Devised and implemented a recruitment and retention strategy to tackle the significant issues faced by the company in attracting and retaining key personnel
• Reviewed and redesigned the policies and procedures used across the company ensuring compliance with both UK Legislation
• Team development - developing a small team of HR advisers to enable them to better serve the business
• Completed TUPE transfer and integration of new business acquisitions into the Group.
• Partnered with department heads to align HR practices with business goals.
• Partnered with key stakeholders to identify and develop new ways to recruit top talent.
• Managed complex employee relations issues, maintaining harmonious working relationships.
• Managed the HR department

Eurovia is a Group of Companies which provides a variety of infrastructure services for local authorities as well as private clients throughout the UK.

• Initially employed as HR Business Partner (2012 - 2015)
• Designed an award winning leadership development programme (Construction News Awards 2015 - Award for Training Excellence).
• Partnering with the Directors on complex employee relations matters.
• Provided support to the SLT on a complex harmonisation process integrating 3 divisions in the business.
• Creation and deployment of HR strategy.
• Supported the business to achieve an accreditation for Investors in Diversity.
• Designed and delivered development programmes to assist with the talent management requirements of the business.
• Managed complex HR projects to successful completion.
• Change management programmes including TOM reorganisations and rationalisations
• M&A and contractual provider changes (connected with TUPE) and associated integration process post acquisition.
• Talent management and succession planning
• Collaborated with managers to understand staffing needs, facilitating efficient talent acquisition drives.

Leyton Healthcare Group is a Company providing care provisions for young adults and older people.

• Responsible for the HR function for the whole Company, providing all guidance and support to directors as well as line managers on all aspects of HR
• Devised and implemented HR strategy
• Support the business with business acquisition and post acquisition people integration process
• Member of the board, presenting monthly reports on the people strategy at board meetings
• Management of small HR budget, largely related to recruitment and benefits.

Lloyds Law is a firm providing telephone (call centre) based advice (with some in-house services) to a wide variety of clients prescribing to the service. Our clients are from the private and public/charitable sector, including manufacturing and production, retail, medical and care, and leisure.

• Initially employed as Senior Legal Consultant.
• Managed a team of advice staff, advised large/important clients personally. Sanctioned all dismissals approved by the company to ensure legal compliance/risk assessment.