Suzanne Cahill
Hever,Kent
Summary
Accomplished professional with expertise in product visioning, product lifecycle management, and innovation fostering. Demonstrates a strong understanding of regulatory compliance and strategic roadmapping. Proven track record in results-driven orientation, technical programme delivery, and strategic visioning. Skilled in artificial intelligence utilisation and digital transformation strategies. Adept at team development and mentoring, with a focus on driving organisational success through innovative solutions.
Overview
30
30
years of professional experience
1
1
Certification
Work history
Independent Consultant – Strategy & Digital Transformation
Confidential Start-Up
01.2025 - 12.2026
- Developed and scaled digital-first operating model to enhance client experience for fast-growth start-up.
- Collaborated with founders and investors to optimise commercial strategies for expansion readiness.
- Created comprehensive client lifecycle strategy integrating automation with personalised interventions.
- Established governance frameworks, data strategies, and workflows to facilitate global scaling.
Executive Director – Product Director, Digital Client Experience
J.P. Morgan Private Bank
London
08.2022 - 12.2024
- Spearheaded global digital strategy, reducing onboarding operations from 41 to 6 days.
- Collaborated with Global CEOs and Senior Leadership to develop strategic roadmaps and programme structures.
- Designed and managed an Agile operating model, ensuring valuable outcomes from Product Managers and Analysts.
- Implemented AI-enabled onboarding intelligence, significantly accelerating approval times.
- Developed a digital operating model to harmonise client journeys across EMEA and APAC.
- Executed data-driven analytics to pinpoint operational pain points, enhancing client satisfaction.
- Oversaw global technology partnerships and managed delivery budgets exceeding £10m.
Group Head of Client Experience
HSBC Asset Management
London
01.2021 - 08.2022
- Directed client strategy and digital experience across front, middle, and back office functions.
- Embedded customer insights into product, marketing, and service strategies to enhance effectiveness.
- Redesigned Performance and Attribution reporting, identifying inefficiencies and optimising operations for improved speed and service.
Global Programme Director – Client Operations Transformation
HSBC Asset Management
09.2019 - 01.2021
- Oversaw global digital transformation programmes to enhance operational platforms.
- Delivered digital platform (Fund Centre) that improved transparency, automation and data-driven servicing.
- Reset governance on a failing global programme; realigned vendors, culture, controls and reporting to restore executive confidence.
Founder and CEO
Bloom Fairy
03.2018 - 09.2019
- Founder of a digital marketing agency specialising in data-driven client acquisition and growth.
- Built end-to-end marketing strategies that increased brand visibility, accelerated lead generation and strengthened influencer customer engagement across niche sectors.
- Company identified by Cass Business School and Oxford University for inclusion in the Strategy Insight Lab.
- Company acquired by a larger organisation.
Director - Investment Services & Fund Accounting
Fidelity International
08.2006 - 03.2018
- Director of intelligent automation, change and data governance programmes across middle and back office operations.
- Initiated and led global rollout of data governance frameworks and technology focused on implementing golden source of data and facilitating trust in data through “single source of truth”.
- Led the implemented Sophis Value middle (now Misys owned) middle office platform, primarily for derivatives. This entailed ensuring collaboration across front, middle and back office operations to ensure integration to timely IBOR and ABOR delivery.
- Reviewed Simcorp Dimension as part of RFP.
- Introduced automation, RPA and workflow technologies across front to back office operations, improving efficiency and reducing error rates.
Senior Associate
Morgan Stanley
05.2000 - 08.2006
- Delivered multi-market transformation of equity trading and post-trade platforms across EMEA, supporting scaled client operations.
Graduate Trainee
Ford Motor Company
01.1997 - 05.2000
- Foundation in Lean, process optimisation and structured operational excellence.
Education
Digital Business Strategy
Cass Business School (with Oxford University)
LondonBA (Hons) - Business Administration
Glasgow Caledonian University
GlasgowSkills
- Product visioning
- Product lifecycle management
- Innovation fostering
- Understanding of regulatory compliance
- Strategic roadmapping
- Results-Driven orientation
- Technical programme delivery
- Strategic visioning
- Artificial intelligence utilisation
- Team development and mentoring
- Digital transformation strategies
Certification
- Lean Six Sigma Green Belt
- PRINCE2
- MSP
Timeline
Independent Consultant – Strategy & Digital Transformation
Confidential Start-Up
01.2025 - 12.2026
Executive Director – Product Director, Digital Client Experience
J.P. Morgan Private Bank
08.2022 - 12.2024
Group Head of Client Experience
HSBC Asset Management
01.2021 - 08.2022
Global Programme Director – Client Operations Transformation
HSBC Asset Management
09.2019 - 01.2021
Founder and CEO
Bloom Fairy
03.2018 - 09.2019
Director - Investment Services & Fund Accounting
Fidelity International
08.2006 - 03.2018
Senior Associate
Morgan Stanley
05.2000 - 08.2006
Graduate Trainee
Ford Motor Company
01.1997 - 05.2000
Digital Business Strategy
Cass Business School (with Oxford University)
BA (Hons) - Business Administration
Glasgow Caledonian University