Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
Generic

Suzanne Afifi

Alexandria, Egypt

Summary

Business Administration professional with a specialisation in Finance and experience in customer service and logistics support. Skilled in handling customer enquiries, coordinating with shipping providers, managing order fulfilment processes, and maintaining accurate records. Strong analytical, organisational, and communication skills, with an interest in pursuing opportunities within sales, finance, logistics, and supply chain operations.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service Representative

Sutherland
Alexandria, Egypt
04.2026 - Current
  • Assisted customers with retail enquiries, replacements, and order-related issues.
  • Liaised with shipping providers to resolve delivery and tracking concerns.
  • Managed rescheduling requests and ensured timely updates to customers.
  • Delivered excellent customer service through clear communication and effective problem-solving.

Customer Service Representative

Vodafone UK
Alexandria, Egypt
06.2024 - 03.2025
  • Handled high volume of inbound calls, ensuring timely and effective customer service.
  • Addressed customer complaints, ensuring a swift resolution.
  • Maintained composure during challenging interactions, providing empathetic support to upset customers.

Supported colleagues during peak periods, fostering a collaborative work environment.

Education

Bachelor of Business Administration - Finance

Alexandria University
Egypt
09.2021 - 06.2025

Skills

  • Customer Service
  • Communication Skills
  • Problem Solving
  • Teamwork
  • Adaptability
  • Time Management
  • Attention to detail
  • Data Entry
  • Microsoft Office
  • Logistics Coordination

Languages

English
Fluent
Arabic
Native

Timeline

Customer Service Representative

Sutherland
04.2026 - Current

Customer Service Representative

Vodafone UK
06.2024 - 03.2025

Bachelor of Business Administration - Finance

Alexandria University
09.2021 - 06.2025
Suzanne Afifi