Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Suzanne Afifi

Alexandria,Egypt

Summary

Motivated and reliable Business Administration graduate with a specialisation in Finance from Alexandria University, and hands-on experience in customer service at Vodafone UK. Skilled in managing high volumes of inbound calls, resolving customer issues efficiently, and promoting service offerings. Holds a strong foundation in finance, with knowledge of key business concepts and practices. Known for clear communication, attention to detail, and the ability to work well under pressure. Eager to contribute to a professional team in a customer service, administrative, or finance-related role within a dynamic organisation.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work history

Customer Service Representative

Vodafone UK
06.2024 - 03.2025
  • Stayed calm under pressure, offering empathetic assistance to upset customers.
  • Assisted colleagues during peak times, promoting a supportive work environment.
  • Addressed customer complaints, ensuring a swift resolution.
  • Managed high volume of inbound calls for efficient customer service.

Education

Bachelor of Business Administration - Finance

Alexandria University
Egypt
09.2021 - 06.2025

Skills

  • Financial Analysis
  • Communication Skills
  • Customer Service
  • Problem Solving
  • Teamwork
  • Adaptability

Languages

English
Fluent
Arabic
Native

References

References available upon request.

Timeline

Customer Service Representative

Vodafone UK
06.2024 - 03.2025

Bachelor of Business Administration - Finance

Alexandria University
09.2021 - 06.2025
Suzanne Afifi