Motivated and reliable Business Administration graduate with a specialisation in Finance from Alexandria University, and hands-on experience in customer service at Vodafone UK. Skilled in managing high volumes of inbound calls, resolving customer issues efficiently, and promoting service offerings. Holds a strong foundation in finance, with knowledge of key business concepts and practices. Known for clear communication, attention to detail, and the ability to work well under pressure. Eager to contribute to a professional team in a customer service, administrative, or finance-related role within a dynamic organisation.