Suzanna Kirk
Herefordshire
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
19
19
years of professional experience
Work history
Value-Added Solutions Business Development Manager - South West & Process, Chemical & Intralogistics
RS Group
05.2025 - 05.2026
- Accelerated pace & conversion of solutions pipeline, delivering 160% uplift YOY in VMI wins across SW.
- 13 VMI implementations vs 5 VMI wins prior year (SW).
- 2 South West Vend Stock solutions signed off R12 and 2 more Vend Stocks in final pipeline stages (Williams Grand Prix).
- Prior to 2025 there was just 1 vending solution in SW.
- Embedded urgency and discipline to drive adoption of value-added solutions and address scan-stock performance gaps.
- Champion of customer-first selling, prioritising face-to-face engagement and joint site visits to identify and progress solution opportunities quickly.
- Drives and supports full sales lifecycle: advocate for early qualification coaching, solution shaping, and re-engagement during implementation to ensure delivery success.
- Displayed relentless commitment to supporting Sales team in early pipeline stages and driving solutions forwards.
- Authored RS’s first Vend Stock customer case study, strengthening value-added proposition and supporting wider sales adoption.
- Recognised need to work closely with ADR Team and initiated “VAS/ADR Sales & Solutions Team” days. Constant advocate for VAS team to become closer to Sales community.
Insite Leadership – Unilever
Brammer/Rubix UK Ltd
01.2019 - 06.2023
- Delivered long-term value-added growth strategy embedding Rubix as strategic partner.
- Led contract to long-term profitable growth and record-breaking revenue - recognised by CEO. Drove annual revenue from 90K to £1.2 million through sustained solution adoptions, creating value-added partnership with customer and ensuring cross-functional collaboration at all times.
- Leveraged first-hand operational experience from factory floor roles to understand customer challenges and uncover new market and value-creation opportunities.
- Delivered >300K in TCO savings.
- P&L ROS consistently >15pp above business average
- Part time
Insite Manager
Schlumberger Oilfield
09.2017 - 12.2018
- Senior commercial and operational lead delivering managed inventory & MRO solutions to global customer.
- Part time
Regional Branch Manager
Hereford & Tewkesbury
05.2015 - 09.2017
- Full accountability for commercial performance, forecasting, customer experience, and P&L.
- Supported and developed two geographically dispersed teams (7 staff), embedding accountability and continuous improvement.
- Realigned teams externally towards customers, VAS and cross-functional collaboration during organisational change.
- Full-time
Insite Manager
Heineken (Engineering & Value-Added Services)
07.2012 - 04.2015
- Personally head-hunted into a strategically at-risk contract; reset operating model and repositioned Rubix Team as trusted partner to Heineken.
- Team increased revenues from £1.0m to £1.5m under a structured three-year value added growth plan.
- Reduced severe attrition (8 leavers in prior 18 mths) to zero turnover. Supported and empower the team to success.
- Delivered a collaborative TPM-led inventory optimisation project and reduced stock by >10%, improving asset linkage, uptime, and availability.
- Strategic Project leader – team delivery of £50k workshop refurbishment
- Delivered monthly suite of reporting – Scorecards and KPI trackers and chaired senior customer performance reviews.
- Full-time
National Customer Service & Sales Project Manager
IESA
06.2010 - 07.2012
- Commercial lead for National multi-site account (IESA).
- Matrix-managed Sales, Operations, and Supply Chain to resolve complex service challenges.
- Collaborated, created and rolled out Sales-to-Service framework, accelerating value realisation post-contract win.
- Full-time
Cash Office & Finance Manager
John Lewis Partnership
Cardiff
01.2009 - 01.2010
- Established & launched Finance/Cash Office operations for new flagship store, inc. team training & process implementation.
- Full time
Merchandising Assistant
John Lewis Partnership
Head Office
06.2007 - 01.2009
- Selected through a competitive process for the John Lewis Graduate Management Programme. Owned forecasting and long-term sales planning across multi-million-pound portfolios; delivered data-led insight to senior leadership.
- Full time
Education
Level 5 Award - Leadership & Management
Institute of Leadership & Management
PRINCE2 Foundation and Practitioner Training Course
Lean Six Sigma Yellow Belt Course - undefined
The Knowledge Academy
TPM & 5S methodology
BA - Politics, Philosophy & Economics
University of York
AS Level - Chemistry: B, A Levels - History: A, Biology: A, Maths: B
John Kyrle High School
Ross-on-WyeGCSEs - 10 A stars & 1 A Grade
Advanced Microsoft Excel Qualification - undefined
Skills
- National & Regional Strategic commercial leadership
- Experienced and genuinely collaborative team leader with an excellent track record in consultative, insight-led Solutions selling
- Deep expertise in MRO Procurement, Inventory, Maintenance and in leading On Site Stores Management Solutions
- Technical credibility: A Product and Sourcing Specialist with exceptional understanding of supply chain and strategic supply partners
- Extensive experience conducting asset, motor, bearing, and chain surveys, leveraging technical expertise to design high-impact, value-added solutions
- P&L ownership; experienced in driving sales, sales forecasting, commercial reporting, revenue, margin & growth delivery
- Strong advocate of data-driven decision-making, applying structured logic and analysis to shape strategic direction and business priorities
- Deep, first-hand factory-floor insight and understanding from long-term on-site roles embedded into operations
CAREER IMPACT HIGHLIGHTS
Winner of RS Town Hall “One Team” Award April 2026, cited for genuine collaboration, always working seamlessly across teams & creating an environment where people feel supported & empowered, relentless focus on making things better for our customers, our team & wider business., Her positivity, energy & enthusiasm are infectious.,
Winner: Rubix “Southern Insite of the Year Award” (52 Southern Insites) Year 2023.,
2nd place Rubix “Insite of the Year for the UK” (172 Insites) Year 2023.,
Rubix “UK New Business Generation Award” – 2nd place.,
Rubix “UK Insite Leadership Award” – 2nd place (2023)., Increased Rubix Unilever revenues from £90K to £1.2m (13, 233% increase) through delivery of 5 year strategic value add growth plan.
ADDITIONAL INFORMATION
- TEFL English Teacher – 4-month voluntary placement in China
- Former Head Girl
- ASA Fully Qualified Swimming Instructor – Level 2 Award
Timeline
Value-Added Solutions Business Development Manager - South West & Process, Chemical & Intralogistics
RS Group
05.2025 - 05.2026
Insite Leadership – Unilever
Brammer/Rubix UK Ltd
01.2019 - 06.2023
Insite Manager
Schlumberger Oilfield
09.2017 - 12.2018
Regional Branch Manager
Hereford & Tewkesbury
05.2015 - 09.2017
Insite Manager
Heineken (Engineering & Value-Added Services)
07.2012 - 04.2015
National Customer Service & Sales Project Manager
IESA
06.2010 - 07.2012
Cash Office & Finance Manager
John Lewis Partnership
01.2009 - 01.2010
Merchandising Assistant
John Lewis Partnership
06.2007 - 01.2009
PRINCE2 Foundation and Practitioner Training Course
Lean Six Sigma Yellow Belt Course - undefined
The Knowledge Academy
TPM & 5S methodology
BA - Politics, Philosophy & Economics
University of York
AS Level - Chemistry: B, A Levels - History: A, Biology: A, Maths: B
John Kyrle High School
GCSEs - 10 A stars & 1 A Grade
Advanced Microsoft Excel Qualification - undefined
Level 5 Award - Leadership & Management
Institute of Leadership & Management