Suzanna Cobbina
london
Summary
Dynamic professional specializing in assessment, risk management, and crisis intervention. Proven leadership in multi-agency collaboration, housing support, and advocacy. Expertise in person-centered communication and innovative problem-solving to achieve successful outcomes. Committed to enhancing community welfare through effective support systems.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work history
assessment and reconnection worker
St Mungos
City of Westminster
2024.09 - Current
- Develop safety and wellbeing plans by identifying risks and coping options.
- Attend multi-agency meetings to share information and coordinate interventions.
- Work with partner agencies to deliver coordinated support for complex needs.
- Advocate for client views when drafting support plans and interventions.
- Make specialist referrals for psychological support, emotional needs, and domestic abuse.
- Support specialist access by discussing options and submitting referrals promptly.
- Follow up referrals with partners to prioritise safety and wellbeing.
- Refer clients to social housing services, including clearing house pathways.
- Assisted clients with housing applications by providing necessary documentation and guidance., viewings, and options to build stability.
- Advocate for suitable accommodation by removing barriers and considering needs.
- Prepare clients for resettlement by planning successful transitions to new homes.
- Maintain continuity of care by linking clients to services post-support.
- Coordinate with housing providers and professionals to support safe settling.
Receptionist
St Mungos
City of Westminster
2023.04 - 2024.09
- Coordinated office supply orders to maintain constant material availability at work.
- Created systematic processes to keep health and safety priorities consistently upheld.
- Tracked complaints closely to resolve issues promptly and fully addressed.
- Handled sensitive information using confidentiality procedures at all times.
- Directed visitors and clients to the right staff for faster service delivery.
Assessment and Reconnection worker
st mungos
London, Kilburn
2020.02 - 2023.04
- Supporting people from diverse backgrounds through daily, person-centred interactions.
- Practising communication and active listening during meetings and support sessions.
- Building trusting professional relationships with vulnerable people consistently.
- Identifying individual needs, risks, and concerns through careful observation.
- Having sensitive, difficult conversations calmly and respectfully when required.
- Applying a non-judgemental, person-centred approach to support planning.
- Maintaining safeguarding confidentiality and clear professional boundaries at all times.
- Recognising when extra support is needed and making appropriate referrals.
- Working with professionals and agencies to coordinate positive outcomes effectively.
- Organising tasks and managing competing priorities for timely support.
- Remaining calm and professional in challenging situations and urgent moments.
- Recording case notes accurately to support safeguarding and continuity.
- Working resiliently in high-pressure environments while keeping standards.
- Helping people overcome barriers towards stability and independence through support.
Education
Master of Science - criminology and forensics
Middlesex University
City of london 2020.09 - 2023.06
Diploma of Higher Education - Law
Westminster Kingsway College
City of london 2018.09 - 2019.06
GCSEs - English
Kingsbury high school
london 2012.09 - 2013.07
GCSEs - expressive art
kingsbury high school
London 2012.09 - 2013.06
GCSEs - Math
kingsbury high school
London 2012.09 - 2013.06
Skills
- Assessment and risk management
- Crisis intervention and safeguarding
- Multi-agency collaboration
- Housing and resettlement support
- Advocacy and referrals
- Person-centred communication
- Time management
- Leadership excellence
- Motivational inspiration
- Creative innovation
Affiliations
- writing children's books
- reading books
- travelling
- socialising with new people
- fitness
Timeline
assessment and reconnection worker
St Mungos
2024.09 - Current
Receptionist
St Mungos
2023.04 - 2024.09
Master of Science - criminology and forensics
Middlesex University
2020.09 - 2023.06
Assessment and Reconnection worker
st mungos
2020.02 - 2023.04
Diploma of Higher Education - Law
Westminster Kingsway College
2018.09 - 2019.06
GCSEs - English
Kingsbury high school
2012.09 - 2013.07
GCSEs - expressive art
kingsbury high school
2012.09 - 2013.06
GCSEs - Math
kingsbury high school
2012.09 - 2013.06