Suzan Fenner
Ilford,Greater London
Summary
Healthcare Professional experienced in patient care, clinical documentation, and healthcare software utilisation. Enhanced operational efficiency through effective staff coordination, recruitment processes, and implementation of patient care standards. Focused on advancing organisational leadership capabilities and driving innovative recruitment and retention strategies within healthcare sector.
Overview
22
22
years of professional experience
4006
4006
years of post-secondary education
1
1
Certification
Work history
Clinic Manager
Spectrum Mind
Brentwood, Essex
09.2025 - 02.2026
- Facilitate multidisciplinary team collaboration.
- Conduct staff supervision, appraisals, and performance reviews.
- Ensure accurate, compliant clinical documentation.
- Maintain patient confidentiality and data protection standards (GDPR compliance)
- Implement and monitor clinic policies and clinical protocols.
- Ensure informed consent and safe record management processes.
- Act as key liaison between leadership, clinicians, patients, and external stakeholders.
- Monitor operational performance metrics and service demand.
- Allocate resources effectively to meet service needs.
- Prepare operational and performance reports for senior leadership.
- Oversee administrative processes, including billing and invoicing coordination.
- Contribute to service development and expansion initiatives.
- Improve referral pathways and patient access to services.
- Lead incident reviews and implement corrective action plans.
- Worked part-time in a clinic, providing consistent support during operational hours.
- Fostered a positive work environment which boosted employee morale and productivity.
- Organised staff training sessions to enhance patient care delivery.
- Managed daily operational tasks of the clinic to ensure smooth functioning.
- Recruited, trained and supervised clinical staff, enhancing their performance levels.
- Ensured compliance with healthcare regulations by conducting regular audits.
- Led team meetings on a weekly basis for better coordination amongst staff.
- Streamlined patient booking system to boost clinic operational efficiency.
- Improved patient satisfaction ratings through effective complaint resolution strategies.
- Recruited committed, hardworking clinical teams for reliable care services.
- Collaborated with external providers to meet patient care continuity needs.
- Delegated clinical nursing tasks to meet patients' care requirements.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
Deputy Manager
Homeforts Specialist Care
07.2025 - 02.2026
- Deputised for Registered Manager, overseeing daily operations and staff management.
- Supported operational leadership of specialist care services to ensure high-quality care delivery.
- Worked part-time in a supportive role within the team
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Enforced company policies for a safe and productive work environment.
- Coordinated with different departments, ensuring seamless communication flow.
- Utilised advanced software tools to automate routine tasks, increasing productivity.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Monitored health and safety measures for guaranteed compliance.
Associate Practitioner (Band 4)
Essex Partnership University NHS Foundation Trust
Loughton, Essex
09.2023 - 02.2026
- Conducted comprehensive patient assessments, ensuring accurate diagnosis and treatment.
- Conducted comprehensive patient assessments to inform care formulation
- Developed individualised treatment plans, improving patient outcomes.
- Developed and reviewed individualised care plans to meet patient needs
- Assessed patient conditions promptly for timely medical intervention.
- Assessed symptoms and gathered new data with comprehensive physical examinations.
- Collaborate within multidisciplinary teams across community settings
- Collaborated with nursing to team to deliver top quality care in high-volume patient-centred practice.
- Undertake Mental Capacity Act and structured risk assessments
- Carry out Physical Health Checks
- Coordinated non-clinical care to enhance patient pathways
- Communicated with patients to obtain medical history and discuss current symptoms and conditions.
- Performed physical exams on patients, continuously communicating patient needs and comfort levels.
- Demonstrated excellent clinical skills in a variety of settings enhancing professional competence and versatility.
- Completed trust training programmes
- Worked part-time in a healthcare setting
- Safeguarded patient privacy, handling sensitive medical data with discretion and adherence to established confidentiality requirements.
Assistant Nurse Practitioner
Lambwood Heights Care Home
Chigwell, Essex
09.2022 - 07.2023
- Competent in administering and monitoring oxygen therapy in accordance with prescribed flow rates, assessing respiratory status, and recognising early signs of deterioration.
- PEG Feeding: Skilled in managing percutaneous endoscopic gastrostomy (PEG) feeding, including feed preparation, tube care, flushing protocols, troubleshooting blockages, and monitoring nutritional tolerance
- Medication Administration: Experienced in safe administration of oral, topical, subcutaneous, and intramuscular medications, ensuring accurate documentation and adherence to medication management protocols
- Injections & Syringe Driver Management: Proficient in administering injections and managing syringe drivers for continuous subcutaneous infusions, particularly in palliative and complex care settings
- Catheterisation: Competent in male and female catheterisation, catheter care, monitoring urinary output, and identifying signs of infection or complications.
- Wound Care Management: Experienced in comprehensive wound assessment, dressing selection, infection control measures, and monitoring healing progression in line with evidence-based practice.
- Permanent
Front Desk Administrator
JM Computer Centre
Kampala
01.2004 - 11.2005
- Greeted and assisted visitors in a professional and courteous manner, ensuring a positive first impression
- Managed high-volume incoming telephone calls, directing enquiries appropriately and taking accurate messages
- Scheduled appointments and maintained electronic and manual booking systems
- Maintained organised reception area and ensured confidentiality of sensitive information
- Handled incoming and outgoing mail, parcels, and documentation
- Verified visitor identification and maintained security procedures
- Managed office calendars and coordinated meeting room bookings
- Prepared correspondence, reports, and administrative documents
- Maintained accurate records and updated internal databases
- Processed payments and managed petty cash where required
- Provided administrative support to clinical and management teams
- Resolved customer queries and escalated issues when necessary
- Permanent
Education
Certificate of higher education (Certs) - A-level Certificate
Valley College
UgandaOrdinary level certificate - History, Geography, Economics
Kinoni Girls School
UgandaSkills
- Patient Care
- Clinical Documentation
- Patient care standards
- Patient scheduling systems
- Healthcare software proficiency
- On-boarding
- First Aid
- Health safety
- Recruitment
- Leadership
- Interviewing
- Recruitment and retention strategies
- Administration
- Staff coordination
- Organisation skills
- Familiarity with GP systems
- Team Leader
- Supervisor
- Problem-Solving
- Organisational leadership
- Communication Skills
- Organisational leadership
- Staff coordination
- Medical records management
Certification
- Introduction To ADHD Awareness - Alison Empower Yourself - July 2025
- Level 5 (clinical skills) Assistant Nurse Practitioner (Band 4) - March 2023
- Guardian Angels
- NVQ Level 1 & 2 Health & Social Care - Essex Partnership University
- Advanced Level Certificate - Valley college, Uganda
- Level2 Math and English - City &Guilds
HOBBIES & INTERESTS
Eating out, Films, Music
References
References available upon request.
Timeline
Clinic Manager
Spectrum Mind
09.2025 - 02.2026
Deputy Manager
Homeforts Specialist Care
07.2025 - 02.2026
Associate Practitioner (Band 4)
Essex Partnership University NHS Foundation Trust
09.2023 - 02.2026
Assistant Nurse Practitioner
Lambwood Heights Care Home
09.2022 - 07.2023
Front Desk Administrator
JM Computer Centre
01.2004 - 11.2005
Certificate of higher education (Certs) - A-level Certificate
Valley College
Ordinary level certificate - History, Geography, Economics
Kinoni Girls School