Suyog Bansode
London,United Kingdom
Summary
Enthusiastic individual determined to provide each customer with excellent, customised service. Possesses good mathematical skills and keen attention to detail. Commended for high levels of accountability, efficiency and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work history
Host/ bartander
Asper Casino
London, Essex
2023.01 - Current
- Over 7 Months of experience as a Bar Host, consistently delivering exceptional customer service and ensuring a memorable experience for guests
- Demonstrated expertise in managing bar operations, including inventory management, staff training, and maintaining high standards of cleanliness and safety
- Proven track record of handling high-pressure situations and effectively resolving customer concerns, resulting in improved customer satisfaction and loyalty
- Skilled in creating and executing innovative promotional events and themed nights, driving increased foot traffic and revenue generation
- Career highlights: Implemented a customer loyalty program, resulting in a 20% increase in repeat business and positive word-of-mouth referrals
- Successfully trained and mentored a team of bartenders and waitstaff, improving overall service quality and efficiency
- Collaborated with the management team to develop and launch a signature cocktail menu, increasing beverage sales by 15%
- Received multiple commendations from satisfied customers and positive online reviews, reflecting outstanding service and guest satisfaction.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Created memorable customer experiences through attentive, responsive service.
- Answered phone calls and inquiries, providing information and assistance to callers.
- Collaborated with kitchen and serving staff for smooth service operations.
Education
Postgraduate Degree - International Business
Bachelor of Business Administration - Business Administration and Management
University of Greenwich
2022
Skills
- Communication
- Time Management
- Teamwork
- Problem Solving
- Easily Adaptable
- Customer service
- Career Skills
- Financial Management
- Project Management
- Risk management
- Financial planning
- Stock market understanding
- Business development
- Capital markets
- Portfolio administration
- Financial forecasting
- Thought leadership
- Department management
- Financial risk analysis
Languages
English
Upper intermediate
Hindi
Fluent
Marathi
Fluent
Hobbies
1- Music
2- Photography
3- Reading
4- Travelling & Exploring
Timeline
Host/ bartander
Asper Casino
2023.01 - Current
Postgraduate Degree - International Business
Bachelor of Business Administration - Business Administration and Management
University of Greenwich