Summary
Overview
Work History
Education
Skills
Timeline
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Suyanthan Arulendran

London,ENG

Summary

Senior-level business professional with 15+ years of Hospitality, Restaurant head chef and general management operations,Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

15
15
years of professional experience

Work History

Head Chef

Wagamama 11 Years Plus
02.2011 - Current
  • About people through the way treat our guests + our teams
  • Whether it’s day to day or more formally, communicate brilliantly with our guests + our teams
  • Own what i do + take responsibility for this in a positive way
  • Embraces change lies at the heart of changes , every day in small ways i strive to be better than before •
  • Lead in a way that makes a difference, ensuring our team is connected + part of something special,
  • Create a positive environment where people feel cared for, can be their best and are valued for their contribution
  • Ensure whole team creates a brilliant welcome, induction + training experience for new starters
  • Always on the look out for talent, planning + recruiting in advance
  • Spot, nurture + develop talent within your team
  • Ensure strong succession across every role within our kitchen
  • Create a culture of great communication, including regular team briefs + management meetings
  • Build a ‘coaching on the go’ mentality with management team
  • Ensure that every person in our team has a talent review + personal development plan
  • Effectively delegate responsibilities to our management team + regularly follow up
  • Proactively manage individual + team performance
  • Recognise high performance + celebrate success within the team
  • Ensure all forms of training are completed within the set timeframes
  • Know the specs of our dishes + have in-depth knowledge of our cooking techniques on each station
  • Create a culture where the whole team feels pride in our food + cares about the quality of every single dish served
  • Share my passion + knowledge of wagamama food, ingredients + cooking techniques with the whole restaurant team
  • Implement clear + accurate procedures to ensure quality + consistency in every dish
  • Ensure the whole team is fully trained on all dishes, constantly improving technique + productivity, this includes seasonal menu launches • along with your general manager, you ensure excellent food quality, safety + hygiene and allergen practices are followed
  • Create an environment where your team understands how important they are to our guest experience alongside general manager, myself ensure every guest’s experience exceeds expectation
  • Deal effectively with guest feedback, using this as an opportunity to improve individual + team performance, as well as operational best practice
  • Deploy your team effectively using the tools + insight available
  • Manage the line effectively to ensure all food is delivered within the appropriate time, meeting demands of service
  • Encourage interaction between the back of house team + our guests
  • Have a restless focus for maximising sales, which is reflected throughout your team •
  • Effectively control your gp, spotting opportunities + proactively dealing with these to maximise profitability
  • Create challenging + achievable budgets alongside my general manager
  • Work with general manager to achieve financial targets so that the restaurant achieves budgets
  • Use all information available to make commercially sound decisions, to grow our business
  • Effectively manage our labour budget + work with geral manager to forecast accurately
  • Work with general manager, contributing to local marketing + commercial initiatives
  • Ensure our kitchen is always clean, safe + welcoming for the benefit of our team + guests
  • Make sure all food safety and health + safety standards are met
  • Ensure our brand standards are adhered to at all times
  • Proactively manage the maintenance + upkeep of our kitchen
  • Ensure our chefs have the right tools + working environment

General Manager of Operations

Hotel Rolex
01.2009 - 01.2011
  • Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Increased employee retention rate by creating professional development programs.
  • Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Diploma - Business Management

Essex College
Wembley, United Kingdom

High School Diploma -

Jcc
Jaffna

Skills

  • Won head chef of the year 2023
  • Managing multiple site same time
  • Fourth Management
  • Fnb management
  • Team turnover
  • Team training and team development
  • Budgeting and Cost Control
  • Inventory Management
  • Staff Scheduling
  • Quality Control and Oversight
  • Customer Service
  • Restaurant Operations
  • Recipe Development
  • Relationship Building
  • Hiring, Training and Development
  • Food Prep Planning
  • Menu Planning
  • Supply Ordering
  • Quality Control
  • Safe Food Handling
  • Standards Compliance
  • Guest feedback (satoru)
  • P&l review
  • Periodic scorecard
  • Financial audit
  • Periodic business reviews
  • Eho visit
  • Mystery diner
  • Gp control

Timeline

Head Chef

Wagamama 11 Years Plus
02.2011 - Current

General Manager of Operations

Hotel Rolex
01.2009 - 01.2011

Diploma - Business Management

Essex College

High School Diploma -

Jcc

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Suyanthan Arulendran