Suvrojeet Chakraborty
Gurgaon
Summary
Seasoned Business Executive with 23+ years in strategic leadership, specializing in P&L management, team leadership, and channel sales. Proven track record in driving revenue growth, managing top accounts, and executing successful product launches. Skilled in business strategy planning and deployment across India and South Asia, with a focus on branding, communication, and customer service excellence.
Overview
21
21
years of professional experience
Work History
Business Head – Everywhere Business (EW)
Mountain Trail India Pvt LTD - Chaipoint
03.2024 - Current
- Drove sales, service, marketing, and finance for EW business operations with full P&L ownership.
- Achieved annual revenue growth to 170 crores by overseeing 480 employees.
- Established a robust channel ecosystem with over 200 partners across India.
- Reached 65% of revenue goals toward an organizational target of 300 crores.
- Maintained P&L management with gross margins at 46% and EBITDA at 25%.
- Directed distribution and channel management through national distributors and sales teams.
- Expanded market reach by developing new channels and recruiting substantial partners.
- Conducted monthly and quarterly business planning, analyzing performance against targets.
Head – Channel Sales – Office, Supplies and Paper Business
Xerox India Limited
06.2021 - 03.2024
- Drove sales for Office Product Portfolio, achieving $29 million in revenue, 45% of goals.
- Managed team of 25 sales employees including seven direct reports.
- Developed and expanded channel ecosystem with 560 partners across India.
- Oversaw national Supplies business generating $8 million in sales.
- Executed distribution and channel management through national distributors.
- Established new partnerships to enhance channel development.
- Handled relationships with government departments and large corporate customers.
- Conducted monthly and quarterly business planning and stock analysis.
Head – Integrated Marketing, Sales and Supplies Product head
Xerox India Limited
07.2017 - 06.2021
- Managed category management of product portfolio for A3 and A4, including marketing strategies.
- Oversaw pricing and performance management for Xerox India and Southeast Asia.
- Directed P&L ownership for Xerox Supplies business in India, valued at $22 million.
- Facilitated channel hiring and growth, expanding partner count to 375.
- Administered overall management of A3 and A4 products, focusing on sales, inventory, pricing, and training.
- Drove partner performance initiatives by linking compensation to revenue growth.
- Led global partner program for comprehensive channel management under one framework.
- Implemented pricing strategies across products in India to maximize revenue while maintaining gross profit margins.
Associate Director – Strategy Deployment
Xerox India Limited
09.2015 - 06.2017
- Generated five percent revenue growth for Xerox in India and Southeast Asia via XPPS solutions.
- Managed $2 million XPPS GTM launch, raising regional and national market awareness.
- Recruited partners across India to initiate XPPS business expansion.
- Developed sustainable business models ensuring profitability for Xerox and affiliates.
- Analyzed competitive trends; crafted comparison tools positioning XPPS Solutions.
- Delivered technical product training to end-users, resellers, and distributors.
- Collaborated with Channel Sales and Customer Support to expand regional revenue opportunities.
- Created MIF retention strategy generating additional $1 million internationally.
Associate Director – Service Strategy, customer experience and Key account management
Xerox India Limited
08.2012 - 08.2015
- Executed company Service Strategy, generating $23 million revenue and $9.7 million GP through post-sale management across India.
- Articulated corporate vision and business solutions to enterprise accounts while preparing pricing structures and RFP responses.
- Managed key accounts including Bajaj, HDFC, and TATA AIA, ensuring compliance with agreed SLAs.
- Oversaw A4 service delivery for Xerox India via national partners to enhance service quality.
- Monitored partner performance to resolve non-performance issues and support service plans effectively.
- Negotiated new contracts and renewals with partners, motivating them to prioritize service over competition.
- Surpassed annual service revenue target by five percent, achieving $23 million in revenue with a four percent margin increase for 2015.
- Onboarded new service partners to expand coverage while maintaining zero percent attrition in direct and extended teams.
National Head – Financial Planning and Service Strategy – Mobility/Telemedia and DTH
Bharti Airtel Limited, India
01.2008 - 01.2012
- Designed vision and strategy for customer life cycle management within mobility, telemedia, and DTH group.
- Owned service AOP across all verticals with a value of INR 2100 crores.
- Managed complete customer life cycle processes, implementing improvements at each stage.
- Formulated long-term strategies using integrated planning tools to align business and industry objectives.
- Acted as internal consultant to measure overall business performance and identify operational gaps.
- Led Project Agile, resulting in a 35% reduction in consumer business headcount.
- Developed strategic and annual operating plans with operating budgets for nationwide service business.
- Drove CSD financial outlook while creating models for improved forecasting accuracy.
Manager MIS and Special Projects
American Express India Pvt Limited, India
01.2005 - 01.2008
- Coordinated with department heads to achieve business goals and targets.
- Reported Back Office MIS to Vice President, ensuring accuracy and timeliness.
- Managed Back Office salary exceptions and bonus payouts efficiently.
- Collaborated with Human Resources on new hire programs.
- Oversaw capacity management for Back Office seating and room allocation.
- Arranged Reward and Recognition programs along with employee development activities.
- Completed all target-related agendas for Back Office, including compliance and security training.
Education
Management Diploma - Management
Indian Institute of Management
Ahmedabad, GJ2012
Trained in all employee six sigma -
01.2005
Graduated - English
St Xavier’s college
Kolkata01.2004
Skills
- Strategic planning
- Channel management
- Performance analysis
- Revenue growth
- Financial management
- Sales forecasting
- Cross-functional collaboration
- Client relationship management
- Team leadership
- Escalation handling
- Budgeting
- Negotiation skills
- Talent development
- Leadership skills
- Leadership development
- Strategic business acumen
- Customer relationship building
- Organisational development
- Budgeting and financial analysis
- Talent acquisition
- Inventory management systems
- Supply chain management knowledge
- Organisational change
- Leadership and motivation
Professional Development
- Completed certification course as a Subject Matter Expert / Trainer.
- Completed Situational Self Leadership training.
- Completed Conflict Management training.
- Completed Time Management training.
- Completed Business Communication training.
- Completed Card Economics training.
- Attended Jo-Hari Window training.
- Certified in - 7 habits of highly effective people program (2014-01-01).
Languages
Hindi
Advanced
C1
English
Proficient
C2
Bengali
Proficient
C2
Hobbies and interests
- I enjoy long drives specially in the mountains
- I love playing cricket
- Enjoy listening to music
- Love watching movie
Timeline
Business Head – Everywhere Business (EW)
Mountain Trail India Pvt LTD - Chaipoint
03.2024 - Current
Head – Channel Sales – Office, Supplies and Paper Business
Xerox India Limited
06.2021 - 03.2024
Head – Integrated Marketing, Sales and Supplies Product head
Xerox India Limited
07.2017 - 06.2021
Associate Director – Strategy Deployment
Xerox India Limited
09.2015 - 06.2017
Associate Director – Service Strategy, customer experience and Key account management
Xerox India Limited
08.2012 - 08.2015
National Head – Financial Planning and Service Strategy – Mobility/Telemedia and DTH
Bharti Airtel Limited, India
01.2008 - 01.2012
Manager MIS and Special Projects
American Express India Pvt Limited, India
01.2005 - 01.2008
Management Diploma - Management
Indian Institute of Management
Trained in all employee six sigma -
Graduated - English
St Xavier’s college