Summary
Overview
Work History
Education
Skills
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Accomplishments
Timeline
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Suvankar Dutta

Birmingham,United Kingdom

Summary

Results-driven professional with 6 years of experience across sales, operations, supply chain, logistics, vendor development, and store management. Skilled in procurement, inventory control, P&L management, and team leadership, with expertise in establishing efficient supply chain systems to optimize costs and ensure seamless material flow. Proficient in inventory management, preventing dead stock accumulation through strategic planning. Adept at multitasking in high-pressure environments with strong planning, execution, and resource management skills.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Deputy Manager

B&M
Northfield, U.K
12.2023 - 02.2025
  • Oversee end-to-end store operations, ensuring compliance with company standards
  • Maintain store safety and security protocols
  • Supervise stock control and inventory management
  • Drive retail commercial performance and sales optimization
  • Take full ownership of the store's Profit & Loss (P&L)
  • Manage warehouse operations, cash office, and sales floor activities
  • Conduct regular store audits to ensure operational efficiency and compliance

Customer Service Manager

B&M
Exeter, U.K
01.2023 - 03.2024
  • Recruit, train, and oversee the Customer Service team to ensure high performance
  • Plan and manage staff schedules to maintain smooth daily operations
  • Conduct regular performance reviews and keep the team updated on key processes
  • Manage floating and cashing up of tills at the start and end of each business day
  • Ensure sufficient cash and change availability at all times
  • Develop and enforce customer service policies, procedures, and quality standards
  • Educate team members on the 'Challenge 25' policy to ensure regulatory compliance
  • Address escalated customer complaints and complex issues, providing effective resolutions
  • Ensure adherence to company policies, procedures, and legal requirements through daily, weekly, and monthly audits

Floor Manager

B&M
Exeter, U.K
11.2021 - 12.2023
  • Led and managed a team of 15 employees, ensuring efficient store operations
  • Conduct daily risk assessments to identify and mitigate potential issues
  • Oversee Fire, Health & Safety protocols, maintaining a secure working and shopping environment
  • Ensure compliance with B&M's safety and operational guidelines for customers, colleagues, and contractors
  • Manage store opening and closing procedures, ensuring readiness for the next business day
  • Participate in legal compliance checks and audits to uphold regulatory standards
  • Merchandising: making sure of the stock availability
  • Recruit and onboard store colleagues to build a strong team
  • Supervise in-store warehouse operations for efficient stock handling
  • Oversee merchandising to ensure stock availability and optimal product placement
  • Generate best-seller reports to track sales trends and optimize inventory
  • Prepare daily reports, forecast sales, and manage workforce planning for smooth operations

Assistant Manager

METRO Cash & Carry
Bangalore, India
04.2017 - 07.2017
  • Led an installation team of 12 members, including retail suppliers and warehouse managers
  • Ensure appropriate stock availability and organize fixture arrangements before and after store openings
  • Plan and execute store refurbishment projects
  • Identify and select cost-effective vendors for procurement
  • Manage procurement of local and international fixtures, ensuring quality and effectiveness
  • Inbound: Oversee receiving, packing, layout planning, operations, and inventory control
  • Outbound: Manage order processing, dispatch, and inventory control
  • Minimize fixture damage and stock ruptures through effective planning, protective packaging, and optimized transportation
  • Lead end-to-end store opening projects across PAN India, including space and range planning
  • Manage fixture requirements and upgrades for existing stores
  • Ensure accurate Bill of Quantities (BOQs) for new store openings in coordination with the Planogram Team (Space, Design, and Architect team) for proper fixture implementation
  • Supervise procurement, warehousing, and full-scale installation for new stores

Fixtures Manager

Decathlon Sports India
Bangalore, India
02.2014 - 04.2017
  • Led a team of 8 members, including 2 retail suppliers, 1 warehouse manager, 3 warehouse coordinators, and 2 subcontractors
  • Identify and shortlist cost-effective vendors
  • Manage procurement of local and international fixtures
  • Conduct quality control checks to ensure fixture standards
  • Inbound: Supervise the receiving, packing, layout planning, operations, and inventory control
  • Outbound: Oversee order management, dispatch, and inventory control
  • Manage end-to-end procurement, production, supply chain, and merchandising of fixtures
  • Oversee fixture requirements and upgrades for existing stores
  • Develop and execute refurbishment plans
  • Minimize fixture rupture and damage through strategic stock planning, protective packaging, and optimized transportation

Department Manager

Decathlon Sports India
Bangalore, India
04.2013 - 01.2014
  • Supervised a team of 3-4 sales managers within the department
  • Achieve sales targets for both the department and the overall store
  • Served as the Daily Manager (twice a week) to oversee proper store opening and closing procedures
  • Ensure department layouts are consistently maintained as per the plan
  • Generate sales reports for the department to track performance and growth
  • Maintain accurate stock records and ensure proper inventory management

Sales Manager

Decathlon Sports India
Bangalore, India
08.2012 - 03.2013
  • Organize products in the department according to the designated layout plan
  • Receive and manage morning product deliveries to ensure stock availability
  • Provide product explanations and assist customers throughout the sales process
  • Ensure product availability at all times to enhance customer experience
  • Implement strategies to boost department sales and revenue

Education

Diploma of Higher Education - Sports Management

IISWBM
Kolkata
/2011 - /2012

Bachelor of Arts - Commerce

Calcutta University
Kolkata
07.2008 - 05.2011

Skills

  • Procurement & Supply Chain Management
  • Inventory & Warehouse Management
  • Vendor Development & Contract Management
  • P&L & Commercial Operations
  • Strategic Planning & Optimization
  • 3PL Warehousing Deployment
  • Microsoft Suite Proficiency

Accomplishments

  • Independently contributed to the establishment of 15 stores across India and led the team in expanding the network to a total of 25 stores at Decathlon Sports India.
  • Achieved three promotions within five years, advancing to a role that involved successfully managing both national and international projects at Decathlon Sports.
  • Led the execution of a Greenfield project at the national level at Decathlon Sports, overseeing its development and implementation.
  • Successfully negotiated a key contract with a metal store fixture manufacturer resulting in annual cost savings of INR 2,278,000 ($34,000).
  • Collaborated with the internal team at Decathlon Sports to redistribute materials, preventing a write-off of INR 120,600,000 ($1,800,000). Additionally, facilitated the sale of excess equipment, parts, and unwanted fixtures, generating INR 24,120,000 ($360,000) in recovered value.
  • Successfully managed a team of 15 employees, enhancing store productivity by 25%.

Timeline

Deputy Manager

B&M
12.2023 - 02.2025

Customer Service Manager

B&M
01.2023 - 03.2024

Floor Manager

B&M
11.2021 - 12.2023

Assistant Manager

METRO Cash & Carry
04.2017 - 07.2017

Fixtures Manager

Decathlon Sports India
02.2014 - 04.2017

Department Manager

Decathlon Sports India
04.2013 - 01.2014

Sales Manager

Decathlon Sports India
08.2012 - 03.2013

Bachelor of Arts - Commerce

Calcutta University
07.2008 - 05.2011

Diploma of Higher Education - Sports Management

IISWBM
/2011 - /2012
Suvankar Dutta