Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Suting Shi

Balerno,Edinburgh

Summary

Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results.

Reliable and hardworking individual with keen ability to handle physical tasks and maintain organisation in fast-paced environments. Possesses strong problem-solving skills and effective communication, making coordination and teamwork seamless. Dedicated to improving operational efficiency and ensuring timely, accurate order fulfillment.

Dedicated Office Assistant with over two successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of WPS and history of achieving high data output.

Enthusiastic office assistant with knowledge of resolving customer problems. Works to increase success through effective work strategies. Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking Takeaway owner skilled in leading and managing teams, creating positive work environment and driving sales. Passionate about delivering excellent customer service and developing inspiring and on trend menus. Skilled in customer service, operations and process management. Strong financial and organisation capabilities to drive business growth. Develops staff to maximise establishment potential.

Friendly Waitress Assistant with knack for providing exceptional customer service and creating welcoming atmosphere. Skilled in handling busy shifts, coordinating with kitchen staff, and ensuring timely delivery of orders. Recognised for improving table turnover rates and enhancing guest satisfaction through attentive service and positive demeanour.

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Caring Childcare Volunteer with knack for creating nurturing and engaging environments for children. Enhanced classroom activities to boost learning and development. Known for fostering positive relationships with both children and parents.

Energetic and enthusiastic individual seeking to gain work experience and learn from nursery team. Organised, observant and demonstrates patience, care and communication to support childrens physical and mental well-being.

Overview

3
3
Languages
19
19
years of professional experience

Work history

Warehouse assistant

TCS Virtual shopping Ltd
Edinburgh
2025.12 - 2026.06
  • Picked, packed and dispatched consignments for timely deliveries.
  • Took on additional responsibilities, showing flexibility and commitment.
  • Assisted in a positive customer experience by handling queries efficiently.
  • Kept up-to-date with warehouse procedures to maintain competence.
  • Assured accurate inventory with regular stock checks.
  • Contributed to achieving targets through consistent hard work.

Office Assistant

Links Aerospace Limited
Manchester
2022.01 - 2025.10
  • Maintained a tidy reception area, creating a positive impression on visitors.
  • Expedited document processing to enhance office productivity.
  • Organised mail distribution, providing timely communication among employees and clients alike.
  • Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
  • Enhanced communication for better team coordination by answering calls and emails promptly.
  • Delivered exceptional customer service, resulting in high client satisfaction rates.
  • Examined, scanned and input documents in software system.
  • Gathered information, created charts and produced reports for staff.

Laundry Assistant

Care UK
Edinburgh
2020.05 - 2021.11
  • Sorted clothes according to colour and fabric type for optimum cleaning results.
  • Maintained high standards of cleanliness by ensuring all laundry was thoroughly washed and dried.
  • Delivered excellent customer service, resolving complaints promptly and professionally.
  • Reduced lost property cases by keeping accurate records of all items received for cleaning.
  • Participated in training and support meetings to develop ideas for team.
  • Interpreted care labels and selected appropriate cleaning processes.

warehouse Assistant

Send to China Edinburgh
Edinburgh
2018.11 - 2020.05

Owner

May Flower Chinese takeaway
Edinburgh
2014.04 - 2015.12
  • Delegated tasks effectively amongst staff members, promoting teamwork.
  • Established a positive work environment by implementing comprehensive health and safety protocols.
  • Maintained compliance with industry regulations to avoid any legal issues.
  • Boosted customer satisfaction with consistent quality control measures.
  • Developed new business opportunities for increased market reach.
  • Led team meetings to foster open communication and collaboration.
  • Provided exceptional customer service, resulting in repeat business.
  • Oversaw inventory management, preventing stock shortages or overages.
  • Encouraged feedback from customers, led to improvements in service offerings.
  • Handled cash transactions to maintain accurate financial records.
  • Analysed industry trends and patterns to inform investment decisions and menu choices.

Waitress

Jimmy Chong’s Chinese restaurant
Edinburgh
2008.07 - 2014.04
  • Provided top-notch service to customers, improved overall dining experience.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Informed kitchen staff regarding special order requirements.

Waitress

Time for Thai
2007.06 - 2008.02

Education

Master of Science - Heritage and Cultural Tourism Management

Edinburgh Napier University
Edinburgh
09/2010 - 06/2011

Foundation of Postgraduate - Tourism

Edinburgh Napier University
Edinburgh
09/2009 - 06/2010

Certificate of Higher Education - English

Aspect College
Edinburgh, UK
2007.06 - 6 2008

Degree - Tourism and English

Fujian Commercial College
China
09/2004 - 07/2007

Skills

  • Efficient organisation
  • Packaging expertise
  • Warehouse systems proficiency
  • Order processing
  • Quality control diligence
  • Equipment Maintenance
  • Confidentiality handling
  • Data entry speed
  • Database software use
  • Telephone mannerisms
  • Microsoft office suite proficiency
  • Basic accounting knowledge
  • Client relationship building
  • Customer service expertise
  • Professional and mature
  • Supply chain supervision
  • Cash handling
  • Solution selling
  • Customer retention
  • Crisis handling
  • Use of bar equipment
  • Calm under stress
  • Effective up-selling
  • Cleaning procedures knowledge
  • Beverage serving
  • Multitasking efficiency
  • Customer Service
  • Food safety
  • Special dietary requirements
  • Highly responsible and reliable

Languages

English
Advanced
Mandarin
Native
Japanese
Elementary

Affiliations

  • Fitness and tasting great food

Timeline

Warehouse assistant

TCS Virtual shopping Ltd
2025.12 - 2026.06

Office Assistant

Links Aerospace Limited
2022.01 - 2025.10

Laundry Assistant

Care UK
2020.05 - 2021.11

warehouse Assistant

Send to China Edinburgh
2018.11 - 2020.05

Owner

May Flower Chinese takeaway
2014.04 - 2015.12

Waitress

Jimmy Chong’s Chinese restaurant
2008.07 - 2014.04

Waitress

Time for Thai
2007.06 - 2008.02

Certificate of Higher Education - English

Aspect College
2007.06 - 6 2008

Master of Science - Heritage and Cultural Tourism Management

Edinburgh Napier University
09/2010 - 06/2011

Foundation of Postgraduate - Tourism

Edinburgh Napier University
09/2009 - 06/2010

Degree - Tourism and English

Fujian Commercial College
09/2004 - 07/2007
Suting Shi