Sutherland Ntem Maanoh
Chatham,Kent
Summary
Hard working student, eager to apply my background knowledge and practical experience in cleaning / housekeeping role . Experienced working in teams and independently. Reputation for hard work, punctuality and willingness to learn new things.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Retail Executive
AT GHANA-Greater
Accra, Ghana
09.2020 - 08.2024
- Exceeded sales targets for retail stores
- Acquired new customers and retain existing ones
- Delivered exceptional customers' service
- Resolved customer complaints and concerns
- Stayed-up to date on AirtelTigo products and services
- Provided expert advice to customers
Administrative Assistant
Council of Scientific and Industrial Research
Accra, Ghana
08.2019 - 08.2020
- Provided administrative assistance to assistance to scientists, researchers, and coordination
- Managed and maintain records, files and databases
- Coordinated travel arrangements, meetings, and events
- Liaised with internal stakeholders, including scientists, researchers, and support staff
- Coordinated with external partners, vendors, and stakeholders
BARISTA Volunteer
Viva cafe
Accra, Ghana
01.2019 - 06.2019
- Maintained cleanliness of the café area by cleaning floors, surfaces, toilets and kitchen areas
- Worked flexible hours, covering nights, weekends and bank holidays.
- Learned and developed skills in coffee preparation, customer service, and team collaboration
- Collaborated with team members during busy periods improving workflow efficiency.
- Provided welcoming atmosphere to customers, promoting return visits.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Education
MSCs - Occupational Psychology
Kingston University
09.2024 - 09.2026
BSCs - Psychology & Archeology
University of Ghana
Accra 08.2014 - 08.2017
Skills
- Strong interpersonal and communications skills
- Physical stamina and dexterity
- Meticulous attention to details
- Excellent organizational skills
- Team player and ability to work independently
- Customer service skills
- Basic computer skills
Affiliations
- Singing and playing volleyball
- Maintaining tidiness, safety and clean environments in and around the house at all times
- Taking care of the home and grandparents •
Timeline
MSCs - Occupational Psychology
Kingston University
09.2024 - 09.2026
Retail Executive
AT GHANA-Greater
09.2020 - 08.2024
Administrative Assistant
Council of Scientific and Industrial Research
08.2019 - 08.2020
BARISTA Volunteer
Viva cafe
01.2019 - 06.2019
BSCs - Psychology & Archeology
University of Ghana
08.2014 - 08.2017
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