Sussanne O'Leary
Mid Glamoran,RCT
Summary
Dedicated laboratory professional with expertise in laboratory safety protocols and infection control practices. Proficient in chemistry fundamentals and experienced with centrifuges, pathology processing, and laboratory instrument calibration. Demonstrates resilience under stress and excels in time management under pressure. Committed to advancing career in laboratory sciences while ensuring the highest standards of safety and accuracy.
Focused Medical Laboratory Assistant equipped to address daily and long-term laboratory duties. Monitors supply and equipment to promote productivity.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Medical laboratory assistant
Nuffield Health
Vale of Glamorgan, South Glamorgan
2022.05 - Current
- Promoted a respectful workplace by exemplifying professional behaviour towards colleagues.
- Ensured delivery of high-quality patient care by effectively communicating test results to medical staff.
- Enhanced productivity by assisting pathologists with complex procedures.
- Accelerated patient diagnosis through prompt processing of test samples.
- Demonstrated exceptional attention to detail whilst handling sensitive patient data.
- Prepared biological samples for testing, ensuring accuracy in results.
- Maintained sterile lab environment to prevent contamination of samples.
- Followed strict quality control procedures for reliable test results.
- Ensured accurate lab results by meticulously following testing protocols.
- Managed inventory efficiently, preventing shortages of critical supplies.
- Increased efficiency with routine maintenance and calibration of lab equipment.
- Followed quality control procedures to maintain sample integrity.
- Maintained clean, organised laboratory workspace to comply with hygiene and safety standards.
- Handled reagents with care and precision.
- Recorded all data and results accurately and responsibly.
- Labelled and organised samples to guarantee order and efficiency.
- Reported results to medical practitioners and other health professionals.
- Labelled blood samples in compliance with regulations and patient identity.
Customer service representative
British Gas
Cardiff , South Glamorgan
2006.07 - 2008.08
- Enhanced communication channels through regular updates on company policies and promotions.
- Offered technical support, leading to enhanced user experience.
- Ensured smooth running of operations with timely preparation of reports.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Customer service advisor
T Mobile
Merthyr Tydfil, RCT
2000.04 - 2005.10
- Streamlined email responses, significantly reducing response time.
- Managed high volume of calls daily to expedite issue resolution.
- Optimised resource allocation during peak hours, minimising caller wait times.
- Addressed queries and complaints promptly, enhancing customer satisfaction.
- Trained new staff to uphold service standards.
Education
Bachelor of Science - Forensic Science
University of Glamorgan
Pontypridd 2009.10 - 2013.05
Skills
- Laboratory safety protocols
- Time management under pressure
- Infection control practices
- Chemistry fundamentals
- Experience with centrifuges
- Pathology processing
- Laboratory instrument calibration
- Resilience under stress
Timeline
Medical laboratory assistant
Nuffield Health
2022.05 - Current
Bachelor of Science - Forensic Science
University of Glamorgan
2009.10 - 2013.05
Customer service representative
British Gas
2006.07 - 2008.08
Customer service advisor
T Mobile
2000.04 - 2005.10