Sussan Izuagba

• Handled employee grievances professionally, minimizing potential workplace disputes.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Resolved conflicts effectively, promoting harmony within the workforce
• Encouraged open communication, fostering a positive work culture.
• Delegated tasks to make best use of individuals. skills.
• Led and managed administrative staff to maintain smooth daily operations.
• Helping with some staff outstanding or out dated trainings

• Monitored daily operations whilst reducing operational cost significantly.
• Improved customer satisfaction through close collaboration with the team.
• Increased team cohesion by implementing regular feedback sessions.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Developed strategies for improved performance level across the team.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Streamlined workflow for a more efficient process.

A domestic cleaner plays a vital role in maintaining a clean, safe and supportive environment for both patients and Staff.

As a domestic, I was not directly involved in clinical care but contributed essentially to the overall functioning of the facility and the well-being of the service users.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Supported team by demonstrating respect and willingness to help.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays, when it's necessary.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Oversaw daily operations to achieve high productivity levels.

• Served as the first point of contact for the contractors and the tipper drivers, requiring assistance with supplies, cheques or cash at hand (raw money), and general questions.
• Acted as liaison between departments, encouraging open communication.
• Streamlined document processing for improved operational efficiency.
• Updated databases regularly for easy access to current information.
• Maintained confidential files securely, protecting company's sensitive data.
• Managed phone calls to ensure smooth communication within the organisation.
• Organised meetings for productive communication among staff members.
• Provided customer service to enhance company reputation and client satisfaction.
• Increased efficiency by managing office correspondence and filing systems.
• Documented daily work performed, reporting on incidents and accomplishments to inform management.