Dynamic professional with a strong focus on customer service and team collaboration, adept at problem solving and complaint handling. Demonstrates leadership in mentoring and training, with proven skills in safeguarding and volunteer coordination. Proficient in MS Office suite, including Word, Excel, and specialised software such as Telepath, Winpath, and Q Pulse. Committed to efficient time management and adaptable to diverse environments. Career goals include leveraging expertise in cross-team collaboration to drive organisational success.