Susmitha Nagaraja
Eccles,United Kingdom
Summary
Skilled IT professional with a strong background in planning system testing to optimize existing processes. Proven ability to extract valuable insights that contribute to significant business outcomes. Effective communicator with the capability to engage both technical and non-technical stakeholders, influencing key decision-making.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Lead Software Development Engineer in Test
Pets at Home
Handforth, Cheshire East
2022.10 - 2026.03
- Leading QA strategy for platform migration initiatives across digital systems
- Managing distributed QA teams across UK, India, Vietnam, and Portugal
- Delivered all planned releases on time with improved quality benchmarks
- Implemented AI-driven automation tools, significantly improving regression efficiency
- Led web automation framework design using Playwright
- Initiated mobile automation planning using Maestro
- Established improved test governance and risk-based quality approach
- Collaborated with Product, Engineering, and DevOps leadership
- Key Impact:
- Increased automation efficiency and reduced regression cycle time
- Improved defect leakage rate
- Enhanced global QA collaboration model
Lead Quality Assurance Engineer
WorkSpan
Bengaluru, Karnataka
2021.01 - 2021.12
- Defined corrective actions for non-conforming products and complaints for continued quality improvements.
- Adhered to company policies, maintaining compliance and readiness for audits.
- Prioritised conflicting requirements, meeting tight deadlines and keeping projects on-task.
- Optimised software testing b to strengthen Quality Assurance (QA) measures.
Senior Quality Assurance Engineer
Hewlett Packard
Bengaluru, Karnataka
2017.06 - 2020.11
- Collated, analysed, and provided detailed information through concise reports, seeking constant improvement opportunities.
- Measured and monitored test quality performance against agreed KPIs, implementing recommendations as needed.
- Created and issued Standard Operating Procedures for team of 5.
- Prevented project delivery delays, using Jira to facilitate project tracking.
- Ensured project success, conducting product design reviews to identify potential issues and implement corrective action.
- Facilitated effective decision-making by proactively participating in daily scrum stand-ups.
Software Test Engineer
Toshiba Software India Private Ltd
Bengaluru, Karnataka
2015.06 - 2017.06
- Used risk-based testing approach to determine test automation strategy based on risk scenarios. Improve test time by 40%
- Addressed problems critically, implementing optimal solutions to boost overall system performance.
- Replicated user issues to identify and eliminate root causes.
- Assessed program functionality against user requirements and established guidelines.
- Optimized software testing to strengthen Quality Assurance (QA) measures.
- Identified bugs, risks, and anomalies, applying action to prevent reoccurrence.
Education
Master of Science (MS) - Business Analytics & Big Data
University of Liverpool
United Kingdom 2021.09 - 2022.09
Bachelor’s Degree - Computer Application
MH Group of Institution
India 2012.05 - 2015.04
Skills
- Test Strategy & Test Planning
- QA Team Leadership (Global Teams)
- Automation Framework Design
- AI-Based Test Optimization (Testim)
- Web Automation – Playwright
- Mobile Automation – Maestro
- Robot Framework
- Agile / Scrum Methodologies
- CI/CD Integration
Certification
- Measuring Business Performance [Certificate Id: AXv-6q4RYomy_DNylRxaQD_whlnl]
- PMI Agile Certified Practitioner (PMI-ACP) [Certificate No:AbFsVCqwOFJEGc5qQboBsR8JFgad]
References
References available upon request.
LEADERSHIP HIGHLIGHTS
- 10+ years QA career progression (Manual → Senior → Lead → Test Lead)
- Led cross-continental QA teams
- Successfully supported platform migration programs
- Implemented AI-based automation improvements
- Strong stakeholder communication and delivery focus
Timeline
Lead Software Development Engineer in Test
Pets at Home
2022.10 - 2026.03
Master of Science (MS) - Business Analytics & Big Data
University of Liverpool
2021.09 - 2022.09
Lead Quality Assurance Engineer
WorkSpan
2021.01 - 2021.12
Senior Quality Assurance Engineer
Hewlett Packard
2017.06 - 2020.11
Software Test Engineer
Toshiba Software India Private Ltd
2015.06 - 2017.06
Bachelor’s Degree - Computer Application
MH Group of Institution
2012.05 - 2015.04