Susmita Thapa Magar
London,United Kingdom
Summary
Business management student studying BSc(Hons) Business Management with a strong interest in learning how organisations run and improve customer service. Builds communication, teamwork, time management and problem-solving through customer-facing work, while showing calm professionalism, adaptability and a willingness to learn from feedback. Brings steady support, commercial awareness and a positive attitude that help teams maintain smooth daily operations.
Overview
2
2
years of professional experience
Work History
Cashier
Big Mart
Kathmandu, Nepal
04.2025 - 06.2026
- Processed customer transactions with accuracy using cash register and point-of-sale (POS) system, ensuring smooth transaction flow.
- Handled cash, card payments, and other payment methods.
- Delivered friendly and professional customer service, enhancing customer satisfaction and loyalty.
- Maintained accurate transaction records and balanced cash till daily, supporting financial integrity in store operations.
- Assisted customers with enquiries and directed them to the appropriate departments.
- Supported daily store operations and maintained a clean and organised checkout area.
- Worked efficiently in a busy retail environment while maintaining accuracy and attention to detail.
Cashier
Bhatbhateni Super Market
Kathmandu, Nepal
02.2024 - 03.2025
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Assisted customers with product inquiries and specific requests, providing knowledgeable advice to enhance their shopping experience.
- Resolved customer complaints regarding transactions and ticket issuing, improving overall customer satisfaction.
- Maintained clean, tidy and organised checkout areas.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Updated daily records to accurately track sales and payment totals, ensuring financial accuracy.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
Education
Bachelor of Business Administration - BSc(Hons) Business Management
University of Huddersfield
Huddersfield01-2030
Skills
- Cash handling
- POS systems
- Cash reconciliation
- Cash management
- Retail operations
- Customer service
- Customer assistance
- Client engagement
- Task management
- Teamwork
- Positive attitude
- Patience and composure
Timeline
Cashier
Big Mart
04.2025 - 06.2026
Cashier
Bhatbhateni Super Market
02.2024 - 03.2025
Bachelor of Business Administration - BSc(Hons) Business Management
University of Huddersfield