Summary
Overview
Work history
Education
Skills
Timeline
Generic
Susmita  Poudel

Susmita Poudel

Northolt,The Greater London

Summary

Compassionate professional with career focus in personal care. Capable of providing high-quality support to clients by leveraging strong interpersonal skills and comprehensive knowledge of care practices. Committed to enhancing well-being and comfort of individuals through attentive and empathetic care. Also committed to enhancing quality of life for those in need through dedicated and thoughtful care.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Cleaner

Pizza Express
Fulham, Hammersmith and Fulham
2023.10 - 2024.12
  • Cleaned surfaces to preserve professional standards and minimize infection risks.
  • Monitored cleaning supplies and ordered more when necessary.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Polished glass, mirrors and metal items to attractive shine.
  • Followed health and safety standards governing correct use of chemicals.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • Maintained dishwasher equipment to high standards, enabling thorough, proper crockery cleaning.
  • Emptied garbage cans and disposed trash to eliminate waste.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.

Charity shop volunteer

Save the Children (UK)
Hendon, Barnet
2024.06 - 2024.09
  • Maintained clean, tidy storefronts for good first impressions and increased footfall.
  • Processed, labelled and displayed donations quickly to maximize sales opportunities.
  • Tagged products quickly and accurately with price tags and stickers.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Received donations from members of public and handled storage following set guidelines.
  • Steamed and presented garments in line with fashion trends.
  • Collected gift aid information to boost fundraising income.
  • Maintained outstanding customer service by staying up-to-date in the latest retail guidelines and best practices.

Volunteer

Scientology Volunteers Minister Nepal
Kathmandu, Nepal
2018.07 - 2018.08
  • Encouraged participation and engagement in planned activities.
  • Developed ongoing programs using good team communication and collaboration.
  • Actively participated in the construction volunteer program that was held after the massive earthquake of 7.1 magnitude in Nepal.
  • Promoted community involvement and volunteering among young people.
  • Experienced about technology of study, communication and Assist for illness & injuries courses.
  • Communicated and enforced safety procedures.
  • Organised inclusive sporting activities, encouraging teamwork and collaboration.

Personal carer

My home
Bhaktapur, Nepal
2018.02 - 2018.06

I overlooked to my Grandfather who was ill for a long time. Some of my duties are as follows:

  • Handled laundry and housekeeping tasks for a clean living space.
  • Prepared meals according to dietary requirements, maintained good nutrition.
  • Aided clients with bedtime routines, washing and dressing.
  • Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
  • Planned client meal plans, shopped for ingredients and cooked meals.
  • Assisted with daily living activities for improved quality of life.
  • Provided assistance for daily activities, resulting in increased independence.
  • Coordinated appointments with healthcare professionals, maintained optimal health levels.
  • Monitored vital signs regularly for early detection of health issues.
  • Managed household chores, created a clean and organised living environment.

Education

Master of Science - NGO Development and Management

University of East London
London, ENG
2024.09 - 2025.09

Pre- Masters - Business and Humanities

University of East London
London
2023.09 - 2024.05

Master of Arts - Sociology

Bhaktapur Multiple Campus
Bhaktapur, Nepal
2019.10 - 2022.06

Bachelor of Arts - Social Work

Khwopa College
Bhaktapur, Nepal

Higher Secondary Level - Management

Khwopa Higher Secondary School
Bhaktapur, Nepal

School Leaving Cerificate

Apex Boarding High School
Bhaktapur, Nepal

Skills

  • Leadership and team member skills
  • Great Communication skills
  • Task handling & deadline completion
  • Product evaluation
  • Calm under pressure
  • Customer service & time management
  • Meal preparation
  • Computer skills
  • Residential housekeeping
  • Hospitality cleaning, mopping & cleaning supply management
  • Elderly care expertise
  • Problem facing and eager to take challenges
  • Efficient time management
  • Mobility support
  • Basic housekeeping

Timeline

Master of Science - NGO Development and Management

University of East London
2024.09 - 2025.09

Charity shop volunteer

Save the Children (UK)
2024.06 - 2024.09

Cleaner

Pizza Express
2023.10 - 2024.12

Pre- Masters - Business and Humanities

University of East London
2023.09 - 2024.05

Master of Arts - Sociology

Bhaktapur Multiple Campus
2019.10 - 2022.06

Volunteer

Scientology Volunteers Minister Nepal
2018.07 - 2018.08

Personal carer

My home
2018.02 - 2018.06

Bachelor of Arts - Social Work

Khwopa College

Higher Secondary Level - Management

Khwopa Higher Secondary School

School Leaving Cerificate

Apex Boarding High School
Susmita Poudel