Susie Holm
Montrose,Angus
Summary
Enthusiastic and friendly manner with expertise in customer service, staff management, and record keeping. Proficient in bookkeeping and typing at 55 words per minute, with knowledge of Microsoft Office products. Committed to offering a high level of customer service and building positive relationships through excellent communication.
Overview
14
14
years of professional experience
Work history
Owner Twinkle Toe Imprints
Twinkle Toe Imprints
Montrose, Angus
06.2015 - Current
- Interact with children and their parents in a friendly, professional, and patient manner.
- Provide exceptional customer service, resulting in repeat business.
- Handle customer orders, inquiries, and follow-up communications.
- attention to detail in producing finished products.
- managing bookings, customer enquiries, keep accurate records of client orders, preferences and deadlines. .
- Maintain and clean studio equipment and workspace
- Keeping financial records
Owner Cafe O'Clay
Cafe O'Clay
Aberdeen and Montrose
06.2011 - 06.2015
- Manage daily operations, including staffing, customer service, ordering of supplies and stock. serving customers, food preparation. Advertising.
- Recruit, train and supervise a team of staff.
- Created a positive, inclusive, and creative work environment.
- Handle customer enquiries, feedback and complaints in a professional manner.
- Conduct staff training on a regular basis and keep appropriate records.
- Manage bookkeeping, payroll, paying invoices and upkeep of accounts.
Education
Bdes Hons degree constructed textiles - Design
Duncan of Jordanstone
Dundee 08/1999 - 05/2002
Skills
customer service skilled
managing staff
record keeping
book keeping
55 words per minute typing
Microsoft office products knowledge
Timeline
Owner Twinkle Toe Imprints
Twinkle Toe Imprints
06.2015 - Current
Owner Cafe O'Clay
Cafe O'Clay
06.2011 - 06.2015
Bdes Hons degree constructed textiles - Design
Duncan of Jordanstone
08/1999 - 05/2002
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