Susie-elen Wain
Macclesfield,Cheshire
Summary
Office administrator with 3 years of experience in managing schedules, handling correspondence, and supporting office operations. Proven ability to maintain organized workspaces and assist colleagues effectively. Strong time management and teamwork skills contribute to a productive work environment.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
Work history
Office assistant
Cheshire Farm Vets
Macclesfield, Cheshire
2023.01 - Current
- Assisted callers by managing incoming calls courteously.
- Maintained tidy reception area to improve visitor satisfaction.
- Supported staff by coordinating schedules for daily operations using RoboVet.
- Conducted administrative tasks to facilitate timely booking of tests for TB.
- Processed payments from clients for monthly accounts.
- Handled pharmacy deliveries ensuring accurate labelling of farmers' orders and updating expired stock.
- Opened and closed the office daily during shifts.
Dog Walker
County Kennels
Swettenham, Cheshire
2020.06 - 2024.10
- Cleaned public spaces during dog walks to ensure tidiness.
- Provided timely support for dogs' health and wellbeing.
- Built trust with dogs through a patient approach to foster relationships.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
Volunteer coach
Vale Juniors Congleton
Congleton, Cheshire
2012.09 - 2023.07
- Reinforced rules of sport consistently.
- Upheld standards of conduct on field.
- Delivered coaching sessions by identifying strengths and areas for improvement.
- Collaborated with fellow coaches to design engaging drills.
- Assisted in organising fundraising events to support club activities.
- Built relationships with parents and guardians; informed them about progress.
- Followed established rules and safety protocols to safeguard teams and staff.
- Promoted safety and welfare of young children by following safeguarding principles.
- Managed behavioural challenges to reduce disruption to training sessions.
- Stayed updated on latest rulebook outlining rules of play.
- Administered first aid and responded to emergencies appropriately.
- Supported smooth running of events by arriving on-time and well-equipped.
Shop Floor Assistant
Chelford Farm Supplies
Chelford, Cheshire
1995.10 - 2003.10
- Assisted sales team to improve overall performance.
- Responded to customer queries swiftly to enhance satisfaction.
- Established connections with new and existing customers to support client retention.
- Processed cash and cheque payments through register system.
- Recorded annual stock take accurately.
- Restocked floor inventory and handled deliveries promptly to maintain product availability.
- Consistently arrived at work on time and ready to start immediately.
Education
NVQ Level 1 - Business Administration
Macclesfield College
Macclesfield 1993.09 - 1995.06
GCSEs -
Dane Valley High School
Congleton, Cheshire East 1993.06 - 1993.06
Skills
- Calendar management
- Client relationship management
- Team dedication
- Confidentiality handling
- Communication skills
- Team collaboration
- Customer service excellence
- Time Management
- Dispensing accuracy
- Professional attitude
- Emergency First Aid
Affiliations
- Walking family dogs
- Helping out on our dairy farm
- Watching our children play local football at Sandbach Utd
Timeline
Office assistant
Cheshire Farm Vets
2023.01 - Current
Dog Walker
County Kennels
2020.06 - 2024.10
Volunteer coach
Vale Juniors Congleton
2012.09 - 2023.07
Shop Floor Assistant
Chelford Farm Supplies
1995.10 - 2003.10
NVQ Level 1 - Business Administration
Macclesfield College
1993.09 - 1995.06
GCSEs -
Dane Valley High School
1993.06 - 1993.06