Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
BusinessDevelopmentManager
Susie Osey

Susie Osey

Brighton,East Sussex

Summary

I am professional trained in safety procedures and customer service for the aviation industry.


Having handled all types of situations l always remain calm under pressure.


I have a superb work ethic and am a self motivated person.


l manage my time well, communicate professionally and can multitask with efficiency in high tempo environments.


Customer-oriented cabin crew with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.


Tactical team builder with strong background in training and team development.


l am fully trained in all aspects of CPR and life saving techniques.


Experienced with over 27 years in the industry.


l have an excellent reputation for resolving problems and improving customer satisfaction whilst offering flexible schedule to deliver on team goals.

Overview

30
30
years of professional experience

Work history

Cabin crew member

British Airways
City of London, London
05.1997 - Current
  • Demonstrated in-flight safety regulations presentation to passengers.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
  • Directed passengers to assigned seats and provided pre-flight instructions.
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Greeted passengers upon boarding and exiting aircraft.
  • Administered first aid on passengers experiencing medical emergencies.
  • Maintained tidy area to support cleanliness and quality standards.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Prepared and submitted flight reports regarding issues or concerns to management.
  • Regularly monitored cabin throughout flight to verify security.
  • Addressed questions and resolved issues and complaints.
  • Offered personalised assistance to pregnant, elderly and passengers with disabilities.
  • Maintained calmness and composure during emergency situations.
  • Responded to passenger and mechanical emergencies in the appropriate manner.
  • Reassured passengers during turbulent flights and during unavoidable delays.

Support worker assistant

Aspirations
Brighton, East Sussex
05.2022 - 01.2024
  • Ran and accompanied clients on errands during quiet times.
  • Reported changes in health and behaviour to medical staff and caregivers.
  • Identified stimulating and appealing activities for patients.
  • Prepared and served healthy and nutritious meals taking into account special dietary needs and personal preferences.
  • Contributed to cleaning, organising and keeping institutional environment pleasant.
  • Promoted and supported clients' physical, emotional and well-being.
  • Worked with other health professionals to maintain consistent support.
  • Followed care plans created by medical staff to meet clients' personal preferences.
  • Transported patients to and from social events to provide emotional wellbeing support.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Carried out day-to-day duties accurately and efficiently.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Displayed energy and enthusiasm in fast-paced environment.

Bank teller

TSB
Kirkcaldy, Fife
05.1994 - 03.1997
  • Employed to balance cash drawers, achieving zero shortages or overages.
  • Employed to balance cash drawers, achieving zero shortages or overages.
  • Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
  • Built and strengthened customer relationships through positive communication and rapport building.
  • Facilitated smooth running of service, reporting malfunctions of teller terminals and other equipment the bank manager to ensure prompt resolution.
  • Identified and mitigated potential fraud and transaction risks.
  • Enthusiastically greeted customers and offered dedicated service during the entire transaction, improving bank satisfaction ratings.

Education

GCSEs - English

Lochgelly High School
Fife

GCSEs - Maths

Lochgelly High School
Fife

GCSEs - Geography

Lochgelly High School
Fife

GCSEs - French

Lochgelly High School
Fife

Skills

  • Training and mentoring
  • Relationship management
  • Company policies
  • Meetings and presentations
  • Conflict resolution
  • Interpersonal communications
  • First Aid
  • Decision-making
  • Employee interaction
  • Inflight safety equipment
  • Complaint management
  • Customer service
  • Flight safety checks
  • Safety procedure compliance
  • CPR knowledge

Affiliations

  • Exercise, maintaining a healthy body and mindset

Languages

Greek
Intermediate

References

References available upon request.

Timeline

Support worker assistant

Aspirations
05.2022 - 01.2024

Cabin crew member

British Airways
05.1997 - Current

Bank teller

TSB
05.1994 - 03.1997

GCSEs - English

Lochgelly High School

GCSEs - Maths

Lochgelly High School

GCSEs - Geography

Lochgelly High School

GCSEs - French

Lochgelly High School

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Susie Osey