Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Sushmita Basnet

London,United Kingdom

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

I am looking for part time as a waitress in a Restaurant, Pub, Bar & Hotel. I have 2 years of experience in the Hospitality sector.

Avalibility : Monday, Tuesday, Friday, Saturday and Sunday.

Available for Morning, Evening and Night Shifts.

Overview

3
3
years of professional experience

Work History

Waitress

Vrindavan Vatika
Wembly, United Kingdom
04.2025 - Current
  • Welcomes guests with a warm and friendly attitude.
  • Makes customers feel comfortable, valued, and well-attended.
  • Listens actively to customer needs and responds appropriately.
  • Maintains a neat appearance and polite demeanor.
  • Handles stressful or busy situations calmly and efficiently.
  • Treats all customers and coworkers with respect and courtesy.
  • Clearly explains menu items, specials, and recommendations.
  • Communicates orders accurately to kitchen and bar staff.
  • Keeps guests informed about wait times or any issues.

Waitress assistant

Hyatt Hotel
Kathmandu, Nepal
12.2023 - 02.2025
  • Greet and seat customers warmly.
  • Facilitated smooth operations by setting up tables and booths.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Enhanced dining experience through friendly interaction with customers.
  • Followed health regulations whilst handling food, promoting safe practices.
  • Supported inventory management by maintaining accurate stock records of supplies.
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Worked closely with kitchen staff members to understand dietary needs of specific clients.
  • Collaborated with team to provide efficient service during peak hours.

Waitress assistant

Annupurna Hotel
Kathmandu, Nepal
10.2022 - 11.2023
  • Greet and seat customers warmly.
  • Present menus and explain dishes or specials.
  • Answer questions about menu items, ingredients, and dietary restrictions.
  • Provide prompt, polite, and attentive service throughout the meal.
  • Accurately take customer food and drink orders.
  • Relay orders to the kitchen and bar using POS (point-of-sale) systems or by hand.
  • Ensure that special requests and dietary needs are communicated clearly.
  • Deliver food and beverages to the table in a timely manner.
  • Check to ensure guests are satisfied with their meals.
  • Clear dishes and maintain cleanliness during the dining experience.
  • Suggest appetizers, desserts, or drinks to increase sales.
  • Recommend higher-value menu items based on customer preferences.
  • Present checks, take payments, and return change or receipts.
  • Process credit card or mobile transactions securely and accurately.

Education

Ba Hons Business Management and Leadership - Management

Coventry University
03.2025 -

Msc. Management -

BPP University
London
04.2025 -

Skills

  • Customer Service Skills
  • Communication skills
  • Multitasking
  • Attention to Detail
  • Time Management
  • Teamwork
  • Problem Solving
  • Resilient under pressure
  • Cash handling
  • Payment Processing
  • Food service equipment use
  • Hygiene regulations compliance

Personal Information

Languages

English
Upper intermediate
Nepali
Fluent
Hindi
Intermediate

References

References available upon request.

Timeline

Waitress

Vrindavan Vatika
04.2025 - Current

Msc. Management -

BPP University
04.2025 -

Ba Hons Business Management and Leadership - Management

Coventry University
03.2025 -

Waitress assistant

Hyatt Hotel
12.2023 - 02.2025

Waitress assistant

Annupurna Hotel
10.2022 - 11.2023

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Sushmita Basnet