SUSHMA VALISETTY
Luton,LUT
Summary
Dynamic leader with a proven track record at Change Group, adept in customer service and sales development. Excelled in building client relationships, enhancing team performance, and driving sales growth through effective negotiation and upselling techniques. Skilled in Python, showcasing a blend of technical and interpersonal skills to achieve and exceed targets.
Overview
2
2
years of professional experience
Work History
Forex Sales Consultant
Change Group
2024.02 - Current
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
Team Leader
Caffe Nero
2023.07 - 2024.01
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Shift Manager
Starbucks
2022.12 - 2023.03
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Masters in International Business -
University of Hertfordshire
Hatfield, United Kingdom2024-01
Bachelor of Technology - Electronics And Communication Engineering
Vignan Institute of Management And Technology
Hyderabad2020-08
Skills
- Customer service
- Sales development
- Time management
- Complex Problem-solving
- Account servicing
- Negotiation tactics
- Upselling and cross selling
- Sales presentations
- Sales proposal creation
Microsoft stream
Python
Timeline
Forex Sales Consultant
Change Group
2024.02 - Current
Team Leader
Caffe Nero
2023.07 - 2024.01
Shift Manager
Starbucks
2022.12 - 2023.03
Masters in International Business -
University of Hertfordshire
Bachelor of Technology - Electronics And Communication Engineering
Vignan Institute of Management And Technology