SUSHMA PRADHAN
Ashford
Summary
Dedicated BBS graduate with experience in hospitality, customer service, banking and voluntary care. Skilled in supporting operations, maintaining cleanliness, and fostering effective communication with diverse individuals. Possesses strong teamwork, time-management, and organisational abilities. Seeking part-time opportunity in the UK to positively contribute while expanding professional experience.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Restaurant Worker
India House
31 Bank St Ashford TN231DQ
09.2026 - Current
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Welcomed customers, guided them to seats, provided menus, and communicated specials to enhance their dining experience.
- Greeted new customers and offered immediate seating assistance.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Resolved customer complaints promptly to ensure satisfaction and encourage repeat business.
- Maintained safe hygiene and food handling standards for full compliance.
- Helped open and close restaurants by setting tables, sanitising preparation areas and restocking ingredients.
- Assisted bar and kitchen staff in delivering food and drinks to tables, ensuring efficient service and customer satisfaction.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Set tables with clean cutlery, crockery and glassware before each seating.
- Cleared used dishes and trash from tables to maintain cleanliness.
Volunteer
Disabled Service Association Nepal
Bungamati,Lalitpur
06.2026 - 08.2026
- Provided tailored practical support to enhance individual wellbeing and address unique needs.
- Promoted dignity, independence and wellbeing when supporting individuals.
- Supported individuals with disabilities by fostering a caring, respectful, and compassionate environment.
- Communicated with patience and respect to effectively engage with people of varying abilities and support requirements.
- Developed valuable experience in person-centred support, empathy, patience and communication.
- Worked cooperatively with others to provide appropriate support.
- Enhanced safety and support in community settings.
- Earned Volunteer Certificate for dedicated involvement in community service.
Support Care worker
Woven Heart Nepal Kalanki
Kathmandu
01.2026 - 07.2026
- Assisted children and adults with daily activities and personal care to promote independence and well-being.
- Supported residents with meals, hydration, and routine activities to enhance quality of life.
- Assisted residents with mobility and everyday activities.
- Treated residents with dignity, patience, respect and compassion.
- Provided companionship and communicated with residents respectfully.
- Maintained cleanliness and hygiene in common areas.
- Collaborated with care-home staff on daily tasks to improve operational efficiency. with general daily activities.
- Followed basic health, safety and infection-control practices.
Accountant
SSD Suppliers Pvt Ltd
Chandragiri-10,Satungal,Kathmandu, Nepal
06.2025 - 12.2025
- Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.
- Managed financial accounts, reconciling bank statements and monitoring cash flow to maintain accurate records.
- Posted journal and ledger entries, prepared financial statements and reports and closed books.
- Generated financial statements documenting revenue, expenses and liabilities.
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
- Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
- Calculated, prepared and filed payroll taxes for clients.
Banking
Siddhartha Bank Limited
Kathmandu
03.2021 - 05.2025
- Assisted staff with administrative and banking tasks to enhance operational efficiency.
- Ensured accuracy and confidentiality while handling sensitive information, contributing to data integrity.
- Accurately entered, updated and maintained records and confidential information.
- Gained practical understanding of business operations through hands-on experience. of business operations and organisational procedures to support effective workflow.
- Developed professional communication and customer-service skills.
- Collaborated as part of a team in a professional office environment to achieve common goals. of a team in a professional office environment.
- Organised workload effectively and completed tasks within required timescales.
Education
Bachelor's Degree - Business Studies (BBS)
Tribhuvan University
Nepal01-2024
+2 / Higher Secondary Education -
Trinity International School
Thankot,Kathmandu01-2021
School Level Education -
Model School Thankot
Kathmandu01-2016
MSc - International Project Management
York St John University
London09-2026
Skills
- Food safety practices
- Food safety standards
- Food service support
- Customer service and interpersonal communication
- Time management and punctuality
- Organisation and attention to detail
- Thrives in busy environments
- Problem-solving and adaptability
- Teamwork and collaboration
- Basic Microsoft Word and Excel
- Quick learner attitude
- Responsible work ethic
LANGUAGES
Nepali – Native
English – Good working proficiency
Hindi – Good working proficiency
Interests
- Photography, content creation, reading business books, fitness & yoga, travelling, volunteering, and learning new digital tools like Excel and Power BI
REFERENCES
Available on request
TRAINING & DEVELOPMENT
- Leadership Training
- Motivation Training
- Public/Power Speaking
- Business Development Plan
- Workshops and Seminars
- Tally Accounting
Timeline
Restaurant Worker
India House
09.2026 - Current
Volunteer
Disabled Service Association Nepal
06.2026 - 08.2026
Support Care worker
Woven Heart Nepal Kalanki
01.2026 - 07.2026
Accountant
SSD Suppliers Pvt Ltd
06.2025 - 12.2025
Banking
Siddhartha Bank Limited
03.2021 - 05.2025
Bachelor's Degree - Business Studies (BBS)
Tribhuvan University
+2 / Higher Secondary Education -
Trinity International School
School Level Education -
Model School Thankot
MSc - International Project Management
York St John University