Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic
Sushma Dhakal

Sushma Dhakal

Preston,United Kingdom

Summary

Dedicated healthcare professional with expertise in patient-centred care and medication management, complemented by strong skills in safeguarding and risk assessment. Proven ability to lead teams and train staff, ensuring effective communication and coordination across all levels. Demonstrates proficiency in case management and documentation, with a focus on problem-solving and decision-making. Committed to advocacy and conflict resolution, while maintaining organisational and time management excellence. Knowledgeable in health and social care regulations, with advanced IT skills and care software proficiency. Career goals include advancing patient care standards through innovative practices and empathetic leadership.

Experienced professional with focus on team leadership and operational management. Excel in improving processes and driving team performance through strategic planning and effective communication. Deliver outstanding results by fostering collaborative work environment and implementing innovative solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Deputy manager

NYS Home Care Ltd.
Fulwood, Lancashire
09.2023 - 06.2025
  • Support the Registered Manager in overseeing the day-to-day operations of the service.
  • Ensure the consistent delivery of high-quality, person-centred care.
  • Supervise and guide care staff to maintain professional standards.
  • Conduct regular spot checks, staff supervisions, and performance reviews.
  • Manage staff rotas and ensure effective workforce planning.
  • Maintain and update care plans to reflect individuals’ current needs.
  • Contribute to quality assurance processes, audits, and regulatory compliance.
  • Ensure adherence to CQC standards and relevant legislation.
  • Lead on safeguarding practices and conduct risk assessments.
  • ell-being Implement and monitor policies that promote dignity, independence, and well-being.
  • Engage with service users and families to gather feedback and shape the service.
  • Oversee staff induction and ensure compliance with mandatory training requirements.
  • Step into the Registered Manager’s role when required to ensure service continuity.

Admin/Line- Manager

Nys Nursing Agency Ltd.
Fulwood, Lancashire
09.2021 - 08.2023
  • Promoted a positive company image through active participation in career fairs.
  • Addressed compliance queries, fostering swift resolutions between care homes and candidates.
  • Recruited healthcare staff, including health care assistants, senior HCAs, and nurses.
  • Provided effective leadership, ensuring smooth office operations.
  • Enhanced operational efficiencies by implementing organizational filing systems for client records.
  • Engaged with prospects and customers at various events, including trade shows and seminars.
  • Managed and maintained office equipment and prevented scheduling errors through meticulous calendar management.
  • Established and developed a proficient administrative team through ongoing coaching and motivation.
  • Recorded meeting minutes, handled media inquiries, and managed public relations.
  • Maintained organized electronic and hard copy files for contracts, records, reports, and agendas.

Senior Health Care Assistant

NYS Nursing Agency Ltd.
Fulwood, Lancashire
03.2020 - 08.2021
  • Collaborated closely with nurses to optimize communication.
  • Assisted residents with daily tasks like bathing, dressing, and eating.
  • Prepared and maintained treatment equipment for smooth workflow.
  • Built caring relationships with residents, providing mental stimulation and support.
  • Administered basic patient care, including blood tests and wound dressing.
  • Promoted physical and emotional well-being through empathetic care.
  • Safely moved and handled residents in compliance with regulations.
  • Enhanced knowledge through training certification.
  • Monitored patients' conditions and escalated concerns to authorities.
  • Administered medication and delivered practical and emotional support.
  • Implemented secure manual handling, aiding in daily care routines.
  • Applied safe transportation techniques for incident-free patient transfers between wards.

Health Care Assistant

NYS Nursing Agency
Fulwood, Lancashire
09.2019 - 03.2020
  • Assisted service users with daily activities, ensuring safety and effective care.
  • Monitored physical and mental health changes, promptly reporting deterioration to senior carers.
  • Maintained safe and secure living conditions, reducing risk and enhancing quality of life.
  • Showed consistent respect and privacy, preserving dignity for care users.
  • Supported service users in improving independence, building strength and confidence.
  • Enhanced daily lives through compassionate conversation, empathetic care, and community socialization.
  • Built caring relationships with residents for mental stimulation and improved daily life.
  • Safely escorted patients and promoted physical and emotional well-being.
  • Provided attentive assistance in daily tasks to enhance residents' overall health and quality of life.

District Officer

Marie Stopes International Nepal/SPN
Baluwatar Kathmandu, Nepal
06.2018 - 08.2019
  • Implementation and monitoring of project activities in the district.
  • Review existing project activities that work in family planning and develop district project plan in consultation with Outreach officer and district stakeholders and make it compatible with project requirements.
  • Prepare periodic and monthly work-plan of the project activities in the district.
  • Coordinate with health facilities upon project program implementation and monitoring of project interventions.
  • Assist Outreach officers to develop human interest stories related to FP, document best practices and lesson learn.
  • Record and report training for Outreach Program Completion of training.
  • Communication and coordination with the DHO/DPHO, Municipality, VDC Municipalities and other stakeholders as per need and undertake the DPAC, D-RHCC meeting.
  • Extensive field visit if required.
  • Responsible Financial management.
  • Maintaining clinical standards and client's care.
  • Responsible for marketing and demand generation.

Outreach Coordinator

Marie Stopes International Nepal/SPN
Baluwatar Kathmandu, Nepal
01.2018 - 05.2018
  • Providing family planning services information to people in remote area of Nepal.
  • Ensuring every individual's fundamental right to have children by choice, not by chance.
  • Interpret, translate, or provide cultural mediation related to health services or information for community members.
  • Maintain good IPR with clients and staff members.
  • Make good coordination with the local government like DPHO, HP, SHP, and local communities.
  • Screen clients and keep records.
  • Assist the doctor in the procedure like Permanent family planning, if needed.
  • Provide vocal/local to client.

Volunteer coordinator

United Youth for World Peace
Katmandu, Bagmati
04.2016 - 01.2018
  • Research and write volunteer policies and procedures, including risk assessments.
  • Liaise with departments within own organization and with other organizations to understand how they work, develop partnerships, and assess their volunteering needs.
  • Generate appropriate volunteering opportunities and role descriptions based on the needs of the organization.
  • Raise staff awareness of the role and the function of volunteers.
  • Ensure there is appropriate support and training for volunteers.
  • Promote volunteering (internally and externally) through recruitment and publicity strategies and campaigns.
  • Interview and recruit volunteers and ensure they are appropriately matched and trained for a position.
  • Organize roster and provide inductions and training.
  • Monitor, support, motivate and accredit volunteers and their work.
  • Celebrate volunteering by nominating volunteers for awards and Organise celebration events.
  • Offer advice and information to volunteers and external organisations through face-to-face, telephone and email contact.
  • Organise profile-raising events to attract new volunteers.
  • Attend committees and meetings.
  • Manage budgets and resources, including the reimbursement of expenses.
  • Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes.
  • Work with multiple agencies across different sectors to establish good working relationships to influence decisions about volunteering.
  • Generate income, write funding bids, and raise funds to make projects sustainable.
  • Monitor and evaluate activities and write reports for funders and trustees.
  • Maintain databases and undertake any other administrative duties.

Program officer

Dynamic Youth Forum
Kathmandu, Nepal
12.2016 - 12.2017
  • Conceptualizing and coordinating an overall strategy for DYF's work on Youth in sustainable development.
  • Research potential funding prospects, draft letters of inquiry and concept notes, write and submit grant applications.
  • Build and manage relationships with stakeholders and program partners.
  • Develop program materials.
  • Program implementation including logistics, trainings, capacity-building activities, communication, and outreach efforts.
  • Monitoring & evaluation of program including reporting to donors.
  • Ability to think strategically and to analyze, interpret and assess programmatic information.
  • Ability to work collaboratively and effectively with partner organizations.
  • Any other activities/responsibilities as needed by DYF.

Nursing Instructor

Chakrabarti Habi Educational Academy
Kathmandu
06.2016 - 11.2016
  • Supervise students' laboratory and clinical work.
  • Evaluate and grade students' class work, laboratory and clinic work, assignments, and papers.
  • Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.
  • Compile, administer, and grade examinations, or assign this work to others.
  • Assess clinical education needs and patient and client teaching needs using a variety of methods.
  • Provide professional consulting services to government or industry.
  • Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.
  • Demonstrate patient care in clinical units of hospitals.

Health Officer

Janahit Gramin Sewa
Chautara, Nepal
06.2015 - 06.2016
  • Maintain required records of study activity including case report forms, drug dispensation records or regulatory forms.
  • Monitor study activities to ensure compliance with protocols and with all relevant local, federal and state regulatory and institutional polices.
  • Identify protocol investigators of problems or assist in problem resolution efforts such as protocol revisions.
  • Prepare study-related documentation such as protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, and progress reports.
  • Develop advertising and other informational materials to be used in subject recruitment.

Registered Nurse

Sahid Memorial Hospital
Kathmandu, Nepal
11.2015 - 04.2016
  • Refer students or patients to specialized health resources or community agencies furnishing assistance.
  • Perform administrative or managerial functions, such as taking responsibility for a unit's staff, budget, planning, or long-range goals.
  • Provide health care, first aid, immunizations, or assistance in convalescence or rehabilitation in locations such as schools, hospitals, or industry.
  • Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
  • Monitor, record, and report symptoms or changes in patients' conditions.

Community Health Worker

Namuna Foundation
01.2015 - 04.2016
  • Advise clients or community groups on issues related to diagnostic screenings, such as breast cancer screening, pap smears, glaucoma tests, or diabetes screenings.
  • Advise clients or community groups to ensure parental understanding of the importance of childhood immunizations and how to access immunization services.
  • Interpret, translate, or provide cultural mediation related to health services or information for community members.
  • Assist families to apply for social services, including Medicaid or Women, Infants, and Children (WIC).

Administrative Service Manager

Dhamala Groups Pvt Ltd
01.2011 - 06.2011
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  • Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
  • Hire and terminate clerical and administrative personnel.
  • Plan, administer and control budgets for contracts, equipment, and supplies.

Education

Master of Science - Masters in applied public health

University of central Lancashire,
Preston, Lancashire
09.2019 - 01.2022

Diploma of Higher Education - Level 5 Diploma in Leadership and Management for

Access for skills Ltd
Cobalt Square, 12th Floor, 83-8
05.2025 -

Bachelor of Science - Nursing

Kathmandu University
Nepal
08.2011 - 12.2015

Certificate of Higher Education - Science

Siddhartha Boarding Higher Secondary School
Damak,Nepal
07.2009 - 06.2011

GCSEs - School Leaving Certificate

Mount Everest English Secondary Boarding School
Gauradaha,Nepal
04.1999 - 04.2009

Skills

  • Patient-centred care
  • Medication management
  • Safeguarding and risk assessment
  • Team leadership and staff training
  • Effective communication and coordination
  • Case management and documentation
  • Problem-solving and decision-making
  • Advocacy and conflict resolution
  • Organisational and time management
  • Knowledge of health and social care regulations
  • IT skills and care software proficiency
  • Emotional intelligence and empathy


Certification

Additional Information (Processing for NMC PIN Number)
  • I have successfully completed the Nursing and Midwifery Council (NMC) Test of Competence:
    Part 1: CBT (Computer-Based Test)
    Part 2: OSCE (Objective Structured Clinical Examination)
  • Level 3 Education and Training with a score of 93%.
  • Level 3 Medication Practice
  • LEVEL 3 COURSE SAFEGUARDING ADULTS
  • LEVEL 3 COURSE MENTAL CAPACITY ACT
  • CARE CERTIFICATE
  • The Oliver McGowan Mandatory Training on Learning Disability and Autism


References

References available upon request.

Timeline

Diploma of Higher Education - Level 5 Diploma in Leadership and Management for

Access for skills Ltd
05.2025 -

Deputy manager

NYS Home Care Ltd.
09.2023 - 06.2025

Admin/Line- Manager

Nys Nursing Agency Ltd.
09.2021 - 08.2023

Senior Health Care Assistant

NYS Nursing Agency Ltd.
03.2020 - 08.2021

Master of Science - Masters in applied public health

University of central Lancashire,
09.2019 - 01.2022

Health Care Assistant

NYS Nursing Agency
09.2019 - 03.2020

District Officer

Marie Stopes International Nepal/SPN
06.2018 - 08.2019

Outreach Coordinator

Marie Stopes International Nepal/SPN
01.2018 - 05.2018

Program officer

Dynamic Youth Forum
12.2016 - 12.2017

Nursing Instructor

Chakrabarti Habi Educational Academy
06.2016 - 11.2016

Volunteer coordinator

United Youth for World Peace
04.2016 - 01.2018

Registered Nurse

Sahid Memorial Hospital
11.2015 - 04.2016

Health Officer

Janahit Gramin Sewa
06.2015 - 06.2016

Community Health Worker

Namuna Foundation
01.2015 - 04.2016

Bachelor of Science - Nursing

Kathmandu University
08.2011 - 12.2015

Administrative Service Manager

Dhamala Groups Pvt Ltd
01.2011 - 06.2011

Certificate of Higher Education - Science

Siddhartha Boarding Higher Secondary School
07.2009 - 06.2011

GCSEs - School Leaving Certificate

Mount Everest English Secondary Boarding School
04.1999 - 04.2009

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Sushma Dhakal