Sushil Patel
Northolt,Middlesex
Summary
Results-driven professional specializing in forklift operation and order processing, with a solid track record in stock audits. Proficient in SAP System and Microsoft Office, with a strong attention to detail in measurements and blueprint interpretation. Excellent team player with a commitment to punctuality and reliability, enhancing overall operational performance. Adaptable and quick to learn new processes and standards.
Overview
43
43
years of professional experience
1
1
Certification
Work history
Quality inspector
Contactum Limited
Cricklewood, Brent
04.2020 - 12.2024
- Examined samples for conformance with agreed quality criteria.
- Used precision meters and measurement tools for accurate testing.
- Reported production issues for swift remedy, eliminating operational disruptions.
- Tested and classified materials according to detailed specifications.
- Checked raw materials' quality met manufacturing requirements.
- Removed faulty products and parts for repair or recycling.
- Performed visual inspections of raw materials, components and subassemblies in line with inspection plans to guarantee cohesive outputs.
- Carried out inspections within allotted timeframes to best maintain production line progress.
- Collaborated with other departments, resulting in cohesive working environment.
Senior Customer Service Administrator
Contactum Limited
Cricklewood, Brent
05.2009 - 04.2020
- Assisted in the creation of training materials for new staff members.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Handled high-volume calls in a professional manner.
- Completed thorough documentation in SAP system for each enquiry.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Followed scripts when answering common customer questions.
- Implemented customer follow up to uphold service standards.
- Completed transactions to replace or exchange defective items.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Recorded information about inquiries and complaints within internal database.
- Answered 60+ telephone calls per day with professionalism.
- Advised customers on availability, pricing and location of products.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled in-person, email and mailed correspondence.
- Offered advice on product selection for enhanced levels of support and service.
- Managed workflow to continuously exceed quality service goals.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Responded to customer requests with friendly, knowledgeable service and support.
- Established robust relationships with customers to foster loyalty.
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Maintained customer database, ensuring accuracy and confidentiality.
- Guided customers through available options – resulting in informed decision-making.
- Trained new employees on company policies and procedures, bolstering performance standards.
Quality inspector
Contactum Limited
Cricklewood, Brent
07.2008 - 04.2009
- Conducted thorough quality assessments to determine if products met company's high-quality standards
- Handled customer inquiries concerning quality issues
- Established customer returns database to monitor returns
- Handling supplier relations
- Developed insights into manufacturing operations
- Maintained regular communication with production team leaders
Customer Service Administrator
Contactum Limited
Cricklewood, Brent
08.2004 - 07.2008
- Streamlined administrative processes to enhance productivity.
- Maintained customer database, ensuring accuracy and confidentiality.
- Documented all customer interactions for reference and analysis.
- Established robust relationships with customers to foster loyalty.
- Offered current, accurate advice on optional solutions for concerns.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Listened actively to offer accurate information and best solution to their needs.
- Followed scripts when answering common customer questions.
- Implemented customer follow up to uphold service standards.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Advised customers on availability, pricing and location of products.
- Handled in-person, email and mailed correspondence.
Production Team Leader
Contactum Limited
Cricklewood, Brent
03.2002 - 08.2004
- Monitored and managed the flow of production seamlessly.
- Deliver daily reports to Production Manager.
- Achieved completion of all daily objectives.
- Facilitated communication between Purchasing and Customer Service teams.
- Coordinated with other departments to facilitate smooth operation, minimising downtime and maximising productivity.
Warehouse Operative
Contactum Limited
Cricklewood, Brent
01.1998 - 03.2002
- Packed orders for timely dispatch to customers and retail outlets.
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Sorted materials into appropriate areas for easy access and organisation.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
- Coordinated with management, contributed valuable input during team meetings.
- Assisted team members in loading large items safely onto delivery trucks.
- Cleaned and tidied work areas to meet inspection requirements.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Moved stock around by hand, using forklift truck or lifting gear.
- Received deliveries and helped to coordinate storage.
- Carried out stock control and maintained quality standards high for audits.
- Followed safety standards for carrying, moving and storing freight.
- Loaded vehicles using best practices to avoid over-weight or balance issues.
Production Supervisor
Aviv Plastics Limited
Kingsbury, Middlesex
05.1985 - 01.1998
- Optimised workflow to enhance production efficiency using lean manufacturing principles.
- Managed inventory effectively reducing storage costs whilst ensuring availability of necessary materials.
- Ensured quality control by conducting regular inspections of production line.
- Led continuous improvement initiatives resulting in significant operational enhancements.
- Setting and running first of samples on machines.
- Meeting all production targets.
- To assist in packing orders.
Accounts Clerk
Zambia Fashions Limited
Livingstone , Zambia
04.1982 - 04.1985
- Processed employee expenses, ensured adherence to company policies.
- Reconciled company bank statements monthly for accurate record keeping.
- Maintained detailed financial records for audit preparation.
- Coded documents according to company procedures which increased organisational efficiency.
- Oversaw accounting tasks.
- Maintained payee records.
- Prepared balance sheets and trial accounting balances.
Education
GCSEs - Higher Education
Copland High SchoolMat
London /1981 - /1982
GCSEs -
Harrow High School
London /1977 - /1981
Skills
- Punctuality and reliability
- Forklift operation
- Stock audits
- Picking and packing
- Email correspondence
- Outbound call making
- Communication proficiency
- Team player
- Customer Service
- Order processing
- SAP System
- Phone etiquette
- Clear communication
- Microsoft Office proficiency
- In-Line checking
- Proficient reading of blueprints
- Precision measurement
- Customer relations
- Materials testing
- Inspection equipment operation
- Corrective action initiation
- Health and Safety Compliance
Affiliations
- Love Cycling, keeping fit, working on DIY projects, listening to music and watching football and cricket.
Certification
- Advanced customer care training Certificate.
- LPG Counterbalance Fork Truck License.
- Full driving license.
- Warehouse and Transport Management Certification.
- ICQ level 3 diploma in Customer Service.
- Competent in Microsoft Office and SAP systems.
- Qualified First Aider.
- Excellent verbal and written skills.
- Fully experienced in customer relations.
Languages
English
Fluent
Gujarati
Upper intermediate (B2)
References
References available upon request.
Timeline
Quality inspector
Contactum Limited
04.2020 - 12.2024
Senior Customer Service Administrator
Contactum Limited
05.2009 - 04.2020
Quality inspector
Contactum Limited
07.2008 - 04.2009
Customer Service Administrator
Contactum Limited
08.2004 - 07.2008
Production Team Leader
Contactum Limited
03.2002 - 08.2004
Warehouse Operative
Contactum Limited
01.1998 - 03.2002
Production Supervisor
Aviv Plastics Limited
05.1985 - 01.1998
Accounts Clerk
Zambia Fashions Limited
04.1982 - 04.1985
GCSEs - Higher Education
Copland High SchoolMat
/1981 - /1982
GCSEs -
Harrow High School
/1977 - /1981
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