SUSHIL GOTAME
London,United Kingdom
Summary
Accomplished hospitality professional with extensive expertise in food preparation, kitchen operations, and fine dining service protocols. Demonstrates exceptional attention to detail and the ability to thrive under pressure, ensuring impeccable personal presentation and efficient time management. Proficient in inventory management, health and safety compliance, cash handling, and POS systems. Strong team collaboration skills complemented by cultural adaptability and strong communication abilities, committed to delivering outstanding customer service with a deep understanding of beverage pairing and menu knowledge.
Overview
3
3
years of professional experience
Work History
Cashier
Costcutter
Colliers Wood , United Kingdom
03.2025 - Current
- Greeted each customer warmly, creating a friendly shopping environment.
- Maintained a clean and organised workspace to ensure efficient service.
- Communicated product information to customers, driving informed purchases.
- Used the Point of Sale system efficiently, speeding up transactions.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Coordinated with team members for smooth shift transitions.
Bartender
Venue Bar & Brasserie
London , United Kingdom
09.2024 - 02.2025
- Prepare glasses, garnishes, ice, and other bar equipment before opening hours, ensuring readiness for service.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Resolved customer complaints promptly to maintain good relationships.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Recommended drinks to customers, increasing overall sales.
- Welcomed guests with friendly conversation and a fun atmosphere.
- Completed end-of-day cleanup to reset the bar for the next day.
- Served guests spirits, lagers, and stouts at the bar.
Junior Waiter
Club Denovo
Butwal, Nepal
11.2023 - 06.2024
- Execute precise table service according to fine dining standards
- Delivering exemplary customer care throughout the entire guest journey
- Demonstrate comprehensive menu knowledge to enhance guest experience and drive sales
- Efficiently manage restaurant reservations and coordinate with kitchen staff
- Maintain scrupulous adherence to hygiene protocols and health regulations
Server/Waiter
Haku Multi-Cuisine Dining Pvt. Ltd.
01.2022 - 03.2023
- Facilitated seamless dining experiences by anticipating and promptly addressing guest needs
- Demonstrated expertise in menu items, including ingredients, preparation methods and allergen information
- Maintained immaculate presentation of dining areas throughout service periods
- Operated efficiently during peak service hours while maintaining quality standards
- Coordinated effectively between front-of-house and kitchen teams to ensure service excellence
Kitchen Trainee
Vivanta Kathmandu (Taj Hotel)
04.2023 - 10.2023
- Company Overview: Part of the prestigious Taj Hotels group
- Assisted in professional kitchen operations within the prestigious Taj Hotels group
- Performed food preparation duties including ingredient processing and basic cooking tasks
- Maintained kitchen equipment cleanliness according to international hospitality standards
- Supported inventory management and proper storage procedures
- Collaborated effectively with multicultural kitchen brigade in high-pressure environment
- Part of the prestigious Taj Hotels group
Education
Master of Science - Tourism & Hospitality Management
University of Sunderland
City of London 01.2025 -
Bachelor of Science - Tourism & Hospitality Management
International School of Management & Technology
Nepal 11.2019 - 05.2023
Skills
- Food preparation and kitchen operations
- Fine dining service protocols
- Inventory management
- Health and safety compliance
- Cash handling and POS systems
- Exceptional attention to detail
- Ability to thrive under pressure
- Strong team collaboration
- Cultural adaptability
- Impeccable personal presentation
- Efficient time management
- Beverage pairing
- Menu knowledge
- Customer Service
- Strong communication
- Staff Training
- Scheduling Coordination
- Table Setting Standard
Languages
English (Fluent)
Nepali (Native)
Hindi
References
References available upon request.
Timeline
Cashier
Costcutter
03.2025 - Current
Master of Science - Tourism & Hospitality Management
University of Sunderland
01.2025 -
Bartender
Venue Bar & Brasserie
09.2024 - 02.2025
Junior Waiter
Club Denovo
11.2023 - 06.2024
Kitchen Trainee
Vivanta Kathmandu (Taj Hotel)
04.2023 - 10.2023
Server/Waiter
Haku Multi-Cuisine Dining Pvt. Ltd.
01.2022 - 03.2023
Bachelor of Science - Tourism & Hospitality Management
International School of Management & Technology
11.2019 - 05.2023
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