Susanne Warnett
Watton,Norfolk
Summary
A dedicated professional with a strong focus on excellent customer service, often in a highly confidential setting, resulting in a very empathetic and non-judgemental attitude. Demonstrates expertise in filing organisation, spreadsheet maintenance, managing appointments, and bookkeeping, ensuring efficient operations. Skilled in clear communication, both written and oral, with a proven ability to prioritise tasks and manage time effectively. Known for problem-solving abilities and being a supportive team member who copes well under pressure.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Small business owner
Witch Hazel's Magick
Kings Lynn, Norfolk
2020.03 - Current
- Empowered clients with decision-making skills leading to confident life choices.
- Counselled clients through difficult times using approved and compassionate strategies.
- Developed tailored action plans whilst prioritising pressing concerns.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Managed daily operations for smooth functioning of the business.
- Managed financial accounts, ensured fiscal stability.
- Promoted company products and services on social media to increase brand awareness.
Food and beverage assistant
Surya Hotels
King's Lynn, Norfolk
2018.07 - Current
- Handled cash transactions accurately for seamless payment process.
- Checked food quality before serving safeguarding diner's experiences.
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Prioritised tasks during peak hours to ensure smooth operations.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
Education
GCSEs - English Literature
Collingwood School
Camberley, Surrey 1988.09 - 1990.05
GCSEs - English Language
Collingwood School
Camberley, Surrey 1988.09 - 1990.05
GCSEs - Mathematics
Collingwood School
Camberley, Surrey 1988.09 - 1990.05
GCSEs - Biology
Collingwood School
Camberley, Surrey 1988.09 - 1990.05
GCSEs - History
Collingwood School
Camberley, Surrey 1988.09 - 1990.05
Skills
- Client services excellence
- Filing organisation
- Spreadsheet maintenance
- Clear communication, both written and oral
- Empathetic, non-judgemental confidentiality
- Prioritisation and time management
- Basic counselling training
- Bookkeeping
- Problem solving
- Supportive team member
- Works well under pressure
Affiliations
- Reading, particularly historical fiction and fantasy
- Folklore and medieval history
- Gaming
- Cooking
References
References available upon request.
Timeline
Small business owner
Witch Hazel's Magick
2020.03 - Current
Food and beverage assistant
Surya Hotels
2018.07 - Current
GCSEs - English Literature
Collingwood School
1988.09 - 1990.05
GCSEs - English Language
Collingwood School
1988.09 - 1990.05
GCSEs - Mathematics
Collingwood School
1988.09 - 1990.05
GCSEs - Biology
Collingwood School
1988.09 - 1990.05
GCSEs - History
Collingwood School
1988.09 - 1990.05