Susanne Koster Rooke

In-person greeting in the shop and at events. Manage telephone enquiries, directing calls to appropriate departments. Coordinate event planning and nurture relationships with current and prospective clients. Oversee and train younger members of staff. Established and developed an Instagram presence to engage younger audiences in country sports and clay shooting. Assist in resolving customer issues and utilise specialist software for operations. Collaborate with representatives on new product lines and conduct end of year stock analysis.

• Built strong customer relationships to enhance brand loyalty
• Developed Instagram strategy to attract younger demographics.
• Trainer junior staff, fostering a collaborative work environment.
• Coordinated successful events to promote company.
• Generated regular reports for insightful business decisions.

Oversee front of house operations within the E M Forster Theatre. Ensure exceptional visitor experience through efficient seating arrangements. Coordinate staff schedules and manage logistics to support performances. Liaise with tech team to facilitate smooth operations.

• Enhance visitor satisfaction ratings.
• Orchestrated staff training programmes, improving efficiency.
• Championed safety protocols, ensuring compliance during events.

Supported MD, coordinating meetings and documentation. Managed agenda preparation, Minute taking via laptop and distribution. Acted as primary contact for customer services, liaising with on-site managers and ensuring timely corrective actions. Assisted with document production and correspondence. Organising travel arrangements and trips. Prioritise MD's busy schedule.

• Facilitated smooth meeting operations through timely documentation.
• Ensured customer satisfaction by maintaining constant communication.
• Produced reports for presentations, enhancing departmental efficiency.
• Organised successful staff events and MD trips, including an incentive trip to Las Vegas.

Provided comprehensive PA support during maternity leave for President of Pirelli. Coordinated with private PA and household staff in UK and Ireland. Managed audio typing and facilitated communications. Arranged internal and external meetings, recorded Minutes and circulated agendas. Organised logistics for Italian Directors' jet travel, including landing permits and driver arrangements. Ensured Boardroom was swept and prepared for on-site meetings. Arranged caterers.

• Fielded phone calls and emails to reduce interruptions to the CEO's work day.
• Maintained filing system, ensuring ease of access to important documents.
• Liaised with stakeholders on behalf of CEO, fostering strong relationships.
• Handled confidential information with utmost discretion.
• Coordinated travel arrangements for business meetings overseas.