Summary
Overview
Work history
Education
Skills
Timeline
Generic

Your Name

United Kingdom

Summary

Dedicated professional with a strong focus on service excellence and communication effectiveness. Demonstrates composure under pressure and excels in problem-solving efficiency, ensuring optimal outcomes in challenging situations. Highly skilled in collaborative teamwork and active listening, contributing to a harmonious and productive work environment.

Overview

41
41
years of professional experience
12
12
years of post-secondary education

Work history

Molevalley Life

Mole valley District Council
09.2011 - Current

Emergency call handler

  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Oversaw daily operations to achieve high productivity levels.

Customers Services

Waverley Borough Council
Farnham, Surrey
09.1984 - 09.2011

Farnham Locality office covering other offices and Head Office in coming calls.

front Desk Enquiries, also Cashier, Help Shop, Benefits advice, Planning

And Saturday Supervisor.

Education

GCSEs -

Oakfield School
Woking, Surrey
09.1969 - 06.1981

Skills

Service excellence

Composure under pressure

  • Problem-solving efficiency
  • Communication effectiveness
  • Listening skills
  • Collaborative teamwork

Timeline

Molevalley Life

Mole valley District Council
09.2011 - Current

Customers Services

Waverley Borough Council
09.1984 - 09.2011

GCSEs -

Oakfield School
09.1969 - 06.1981