Your Name
United Kingdom
Summary
Dedicated professional with a strong focus on service excellence and communication effectiveness. Demonstrates composure under pressure and excels in problem-solving efficiency, ensuring optimal outcomes in challenging situations. Highly skilled in collaborative teamwork and active listening, contributing to a harmonious and productive work environment.
Overview
41
41
years of professional experience
12
12
years of post-secondary education
Work history
Molevalley Life
Mole valley District Council
09.2011 - Current
Emergency call handler
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Customers Services
Waverley Borough Council
Farnham, Surrey
09.1984 - 09.2011
Farnham Locality office covering other offices and Head Office in coming calls.
front Desk Enquiries, also Cashier, Help Shop, Benefits advice, Planning
And Saturday Supervisor.
Education
GCSEs -
Oakfield School
Woking, Surrey 09.1969 - 06.1981
Skills
Service excellence
Composure under pressure
- Problem-solving efficiency
- Communication effectiveness
- Listening skills
- Collaborative teamwork
Timeline
Molevalley Life
Mole valley District Council
09.2011 - Current
Customers Services
Waverley Borough Council
09.1984 - 09.2011
GCSEs -
Oakfield School
09.1969 - 06.1981