Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Personal Information
Timeline
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Susanne Clarke

Chinnor,Oxon

Summary

Experienced IT professional with a strong background in managing Windows 2019, server and client environments, and extensive expertise in Oracle databases including Oracle 8i and Oracle 19c. Proficient in ADB, OCI, Linux, and Microsoft Office. Adept at optimising system performance and ensuring seamless integration of technology solutions. Committed to leveraging technical skills to drive organisational success and innovation.

Overview

26
26
years of professional experience
2006
2006
years of post-secondary education

Work History

Manager M1, Cloud Application Management

Oracle
06.2004 - 01.2025
  • Company Overview: My current role within Oracle is M1 Manager of Cloud Application Management within SaaS AMS Life Sciences InForm
  • My journey with Oracle started in 2010 when Phase Forward was acquired by Oracle
  • I started at Phase Forward in 2004 as Production services engineer
  • I was then made team leader and few years later made manager of UK shift
  • I have direct reports which I manage and work with
  • My job role within AMS is supporting clinical trials, investigating any escalations from customer, general house keeping of servers and responding to OEM alerts
  • I also work closely with GOC and have to respond immediately to any major incident that is escalated
  • This can be anything from single server outage to major outage within data center
  • I am POC for AMS for major incidents so this involves joining calls to help resolve and restore product, notifying customer and help with RCA
  • This also includes weekends and bank holidays
  • My current role within Oracle is M1 Manager of Cloud Application Management within SaaS AMS Life Sciences InForm

IT Support Technician

Chevler Packaging
Princes Risborough
05.2001 - 06.2004
  • Company Overview: I joined food packaging company Chevler Packaging as IT Support Technician in Princes Risborough
  • My job role within company is front line support for all company’s desktops and printers for all users
  • Company’s hardware and software strategy is Windows 2000 and NT server with third party application developed in Oracle and SQL over multi user sites
  • This involves providing users with front line application support, maintaining and updating all hardware and software with new releases having tested them prior to live use
  • I also maintain TCP/IP network which has 70 plus users
  • My job also requires close monitoring of all costs for mobile phones and land lines where I have had recent success in reducing cost of mobile phones
  • This was achieved by comparing cost of several providers and restructuring contract with most cost efficient provider
  • This provided company saving of £5,000 per annum
  • I enjoy day to day contact with users and get satisfaction by helping to provide tools needed to do their jobs
  • I joined food packaging company Chevler Packaging as IT Support Technician in Princes Risborough

Administrative Assistant

Ministry of Defence
09.1998 - 05.2001
  • Company Overview: I joined the Ministry of Defence on the 07 September 1998 as a school leaver
  • I started at the Ministry of Defence as an Administrative Assistant and I was then promoted to an Administrative Officer on the 12 November 1999
  • A year later I transferred to the IT section where I was also front line support for 100 plus users
  • This involved managing two Windows NT servers with a TCP/IP network and providing PC support for all the users
  • I joined the Ministry of Defence on the 07 September 1998 as a school leaver

Education

NVQ Level 2 in IT -

Rycotewood College

Programming in Visual Basic - undefined

Aylesbury College

High School - GCSE

Lord Williams’s school
09.1993 - 06.1998

Skills

  • Windows 2019
  • Server and client
  • Oracle 8i
  • Oracle 19c
  • ADB
  • OCI
  • Linux
  • Microsoft Office

Accomplishments

  • Often requested to support the key trials outside of working hours.
  • Working to tight deadlines to meet SLAs.
  • Re-evaluation of the company’s mobile phone contract to save Chevler Packaging £5,000 per annum.
  • Best work based IT student at Rycotewood College in NVQ Level 2 IT 2000.

Custom

  • ITIL 4, 10/01/24
  • OCI cloud foundation
  • Oracle and Windows Administration 2000
  • Programming in Visual Basic, Aylesbury College, 30 weeks, City and Guilds stage 1
  • Various internal courses, Ministry of Defence, Assertiveness to effective communications
  • Administrating Windows NT 4.0, Aris education, 3 days
  • NVQ Level 2 in IT, Rycotewood College, 06/01/00, Best work based IT student of the year

Personal Information

Date of birth: 03/12/82

Timeline

Manager M1, Cloud Application Management

Oracle
06.2004 - 01.2025

IT Support Technician

Chevler Packaging
05.2001 - 06.2004

Administrative Assistant

Ministry of Defence
09.1998 - 05.2001

High School - GCSE

Lord Williams’s school
09.1993 - 06.1998

Programming in Visual Basic - undefined

Aylesbury College

NVQ Level 2 in IT -

Rycotewood College

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Susanne Clarke