Susannah Stockton

• Delivered first class customer service, prioritising empathy, patience, building rapport, offering courteous, helpful advice to best meet customer needs and ensure a pleasant shopping experience.
• Worked confidently in a in a fast-paced retail store environment during the back-to-school period, with daily footfall regularly exceeding 1000.
• Greeted customers upon arrival, promoted in store offers and offered assistance selecting merchandise, recommending items to increase transaction value.
• Consistently maintained KPI's and was regularly top of employee MVP lists for multi sales and promoting loyalty schemes to customers.
• Providing appropriate alternatives through combining knowledge of customer style/need, and knowledge of fashion trends through previous experience as a fashion influencer.
• Worked opening, middle and closing shifts.
• Fitting children's shoes and ensuring the child feels heard and comfortable to meet both the needs of the parent and child.
• Received consistent positive customer feedback.
• Worked independently in sales interactions and stockroom duties, but also as part of a large team.
• Tagged products quickly and accurately with price tags and stickers and updated product labelling to reflect discounts and offers.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Completed purchases with cash, credit, debit, Klarna and gift card payment methods, providing customer receipts for reference.
• Managed inventory levels to meet customer requirements and limit dead stock, and received, unpacked and sorted high-volume deliveries. Faced-up shelves and recorded out-of-stock items to fulfil customer demand.
• Followed procedures to maintain accurate stock counts and organised storage system.
• Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
• Resolved customer complaints and processed issues with proactive problem-solving skills under minimal supervision.
• Processed returned or exchanged items and provided refunds to customers.
• Promoted customer loyalty scheme at checkout.
• Formed trusting relationships with children and adults, working flexibly to adapt to individual needs such as neurodivergencies and physical disabilities.
• Monitored kids' fashion trends to respond to customer demand.
• Ensured meticulous presentation of shop floor and stock room through cleaning, sweeping and mopping.
• Arrived on-time and fully prepared every shift.
• Aided end-of-day cashing up procedures and co signed daily cash drawer reports of amounts up to £4000.

QUALIFICATIONS/TRAINING:

• Volunteer: RSPB Safeguarding Level 1
• RSPB: PCI-DSS
• Volunteer: RSPB GDPR

EXPERIENCE/SKILLS:

• Used the RSPB's G.R.E.A.T welcome to greet what can be over 300 visitors per day of varying ages, fostering a welcoming and positive environment.
• Using fundraising skills to build rapport and persuade non-members to join, sending personal and financial details to the RSPB.
• Working alone and with a team of other volunteers and paid staff of varying ages.
• Manual handling experience.
• Sharing a in depth knowledge of the UK's plants, animals and birds with visitors, answering related questions.
• Completed both opening and closing duties.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Restocked, cleaned and sanitised visitor centre and bathroom spaces for optimum appearance and functionality.

QUALIFICATIONS/TRAINING:

• Leadership Qualification.
• Up to date in person and e-learning Level 1, 2 and 3 'A Safe Space', safeguarding and safety training.
• Up to date practical 2 hour in person and 4 hour e-learning 'First Response' First Aid training.

AWARDS:

• Girlguiding North West England’s 1 Year Service Award.
• Girlguiding North West England’s 3 Year Service Award.

SKILLS/EXPERIENCE:

• Working actively with 2 other Unit Leaders to plan and deliver weekly unit meetings with a high quality programme of activities and events.
• Leading groups of girls on trips and badge activities independently and in a team on and off site, making sure they are safe and inclusive.
• Working with girls aged 10-16, parents/carers and local community.
• Creating activities about nature, using enthusiasm for wildlife, plants and gardening, to educate and inspire girls to embrace opportunities in the outdoors.
• Carrying out the role of 'First Aider' for the unit, being the first to respond to medical emergencies and injuries, administering regular first aid, and being responsible for medications and medical supplies.
• Regularly communicating with parents/carers informing them of any changes and dealing with concerns in a friendly and professional manner.
• Represented Girlguiding on trips and camps, being a brand ambassador at all times.
• Completing regular risk assessment and mitigation forms.
• Implemented Safeguarding Procedures to monitor and protect children, closely following Girlguiding policies at all times.
• Obtained and maintained accurate personal and financial records, Data Protection and GDPR compliant.