Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Susan Jane Robertshaw

Southport,Merseyside

Summary


I am a dedicated worker offering strong communication skills for understanding customer needs. Knowledgeable about handling transactions, and maintaining positive shopping experience. Ready to use and develop sales, negotiation, and customer service skills in any role.


I am happy to help anywhere when needed during my working hours.


I do not mind either a variety of jobs but am also fine with completing the same job as I do not get bored and enjoy being busy. I am happy to be on my feet all day if the job requires it


I am a good time keeper and happy to work early hours if needed. I am a sociable person who can get along with others


required.

Overview

35
35
years of professional experience
6
6
years of post-secondary education

Work history

on line business seller

self employed
Southport, Sefton
02.2020 - Current
  • Monitored inventory levels to prevent stock shortages.
  • Demonstrated product knowledge to increase customer trust and satisfaction.

Small Bakery owner

self employed
Halifax, Calderdale
03.2015 - 02.2020
  • Provided exceptional customer service, resulting in repeat business.

Managing staff and dealing with stock orders and baking products for sale.

rotating products for sale in date order

cleaning to a high standard


Technical claims handler insurance

RSA Insurance
Halsham, West yorkshire
01.1991 - 12.2014

Dealing with insurance claims and complaints over the phone giving excellent customer service

  • Maintained high levels of accuracy whilst reviewing and validating claims documentation.
  • Resolved numerous claim disputes, promoting a fair outcome for all parties involved.

Education

GCSEs -

Halifax Catholic High School
Halifax, Calderdale
09.1974 - 06.1980

Skills

  • Customer service
  • Stock rotation
  • Product knowledge
  • Inventory management

Languages

English
Native

Timeline

on line business seller

self employed
02.2020 - Current

Small Bakery owner

self employed
03.2015 - 02.2020

Technical claims handler insurance

RSA Insurance
01.1991 - 12.2014

GCSEs -

Halifax Catholic High School
09.1974 - 06.1980

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Susan Jane Robertshaw