Summary
Overview
Work history
Education
Skills
Languages
Timeline
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SUSAN FUNAYA AGBOOLA

Oxford,UK

Summary

Dynamic and adaptable retail professional with a comprehensive understanding of the retail industry, specializing in customer service excellence and sales techniques. Proven ability to enhance customer satisfaction through effective communication, problem-solving, and handling difficult customers. Skilled in digital marketing basics, promotional strategies, and visual merchandising to drive sales and improve store performance. Proficient in point of sale operation, electronic payment processing, and cash handling with a strong focus on health and safety regulations. Committed to continuous improvement in retail sales reporting and stock replenishment while maintaining store cleanliness and security.

Energetic Retail Assistant with knack for creating welcoming shopping environments and increasing customer satisfaction. Successfully boosted sales through upselling techniques and managed inventory to ensure shelves were always stocked. Known for excellent customer service and building strong relationships with regular shoppers, contributing to store loyalty and repeat business.

Offering strong interpersonal and communication skills, with knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining positive store environment. Ready to use and develop organizational, sales, and customer interaction skills in role.

Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.

Experienced with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Dependable and driven individual with strong work ethic seeking role in retail. Possesses excellent customer service and communication skills, coupled with knack for problem-solving. Aims to contribute to positive shopping experience and boost customer satisfaction. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

26
26
years of professional experience
6
6
years of post-secondary education

Work history

Retail Assistant

bp store
Bicester, Oxfordshire
01.2024 - Current
  • Ensuring store is good and meets all regulatory standards
  • Processed online orders accurately and promptly for improved e-commerce service delivery .
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Assisted in stock replenishment to maintain store appearance.
  • Ensured visual merchandising standards with regular display updates.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Supported team members for improved operational efficiency.
  • Provided coverage during peak times to manage customer flow effectively.
  • Maintained clean shop floor, promoting welcoming environment.
  • Handled cash register operations efficiently, minimizing queue lengths at checkouts.
  • Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
  • Followed company procedures and guidelines for smooth retail operations.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Maintained clean shop floor, promoting welcoming environment.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Built lasting relationships with clients through customer service interactions.

Replenishment Assistant

TESCO COMPANY
Bicester, Oxfordshire
12.2023 - 01.2024
  • Arranging shelves in store
  • Putting away unwanted packages
  • Assisting customers get right products
  • Making sure aisle is clean and safe for customers patronage
  • Managed out-of-stock situations to minimize customer inconvenience.
  • Identified discrepancies in stock, ensuring accurate record keeping.
  • Responded promptly to customers' enquiries, enhancing their shopping experience.
  • Worked shifts during evenings and weekends to meet business needs.
  • Maintained cleanliness of work area, promoting healthy environment.
  • Updated product labels on shelves, providing correct information for customers.
  • Carried out duties professionally under supervision of senior staff members.
  • Assisted in loading and unloading of deliveries, ensuring safe handling of merchandise.
  • Monitored expiry dates on perishable items, reducing waste due to spoilage.
  • Assisted customers on shop floor by locating items and confidently handling product queries.
  • Stacked items neatly to create presentable shop displays.
  • Sorted items into correct locations to keep good shop order.
  • Removed items with exceeded expiry dates for disposal.
  • Cleaned shelves, signs and aisle floors.
  • Faced-up shelves for customers to easily identify products.
  • Updated shelf prices and labels in line with store procedures.
  • Replaced stock on empty and low-quantity shelves.
  • Arranged items in order of use-by dates to reduce stock waste.
  • Relocated misplaced stock to correct shelf.
  • Reported delivery damages to senior staff for quick resolution.
  • Reached high shelves by using ladders safely in store rooms.
  • Located desired items for customers to improve sales.
  • Maintained cleanliness of work area, promoting healthy environment.
  • Implemented company policies whilst handling products, protecting against losses due to damage or theft.
  • Collaborated with team members, fostering good working relationships.

Female Senior National Coach

Badminton Federation of Nigeria
Abuja
04.2017 - 11.2023
  • Company Overview: Badminton Federation of Nigeria, Abuja, Nigeria
  • Delivered lessons with enthusiasm and positivity to inspire students to consistently achieve goals.
  • Obtained Badminton world federation (BWF) Certificate of shuttle Time Tutor Training Course
  • Obtained Badminton world federation (BWF) Certificate of Level 1 -2 Training Course
  • Managed challenges to reduce disruption to training sessions.
  • Coached players in real-game situations, offering tactical support and encouragement.
  • Promoted safety and welfare of young children by following safeguarding principles.
  • Adapted coaching style depending on needs and abilities of different teams and individuals.
  • Nurtured cohesive teams using motivational and team-building strategies.
  • Administered first aid, responded to emergencies and reported incidents properly.
  • Badminton Federation of Nigeria, Abuja, Nigeria
  • Planned comprehensive training schedules, resulting in enhanced endurance and strength of players.
  • Encouraged team unity for improved performance on field.
  • Maintained up-to-date knowledge of game rules and regulations to ensure fair play.
  • Implemented effective coaching strategies to improve player fitness levels.
  • Prioritised safety during all training sessions by enforcing strict adherence to guidelines and procedures.
  • Introduced new drills into practice routines, increasing proficiency in game tactics.
  • Developed player skills by implementing strategic training programmes.
  • Strengthened trust within team by promoting transparency and openness in communication.
  • Consistently applied effective, innovative coaching methods to meet and exceed team needs.
  • Stayed up-to-date on latest rulebook outlining rules of play.
  • Cultivated inclusive environments with zero-tolerance on bullying to promote interaction.
  • Coached young individuals to refine specific techniques and enhance confidence.
  • Supported smooth running of events by arriving on-time and well-equipped.
  • Educated participants on acceptable behaviour and standards of play.
  • Inspired good sportsmanship and adherence to official rulebook.

Sports Equipment Merchant

Dominion Total Sports Ventures
Abuja
01.2012 - 11.2023
  • Company Overview: PRINCIPAL PARTNER
  • Used POS Software to process cash and credit card transactions per shift with zero error.
  • Maintained quality of service by staying up-to-date with knowledge of new genres and industry trends.
  • Optimized customer experience, performing store housekeeping tasks to recover sales floor during shift.
  • Used exceptional genre knowledge and up-selling skills to maximize sales opportunities.
  • Protected company assets by implementing loss prevention and shrink control standards.
  • Organized in-store promotional events for new products launches and promotions.
  • Manage over 50 calls per day
  • PRINCIPAL PARTNER
  • Negotiated contracts with vendors for cost-effective sourcing of products.
  • Developed relationships with suppliers for better trade deals.
  • Performed regular audits of physical inventory, maintained accuracy in records.
  • Managed stock control to ensure inventory availability.
  • Managed return and refund processes efficiently, resulting in satisfied customers.
  • Educated staff members about products to improve their selling skills.
  • Assisted customers in purchase decisions, enhanced shopping experience.
  • Improved customer satisfaction by handling complaints swiftly and efficiently.
  • Boosted sales with creative product displays.
  • Maintained cleanliness and orderliness on shop floor, ensured compliance with health and safety regulations.
  • Worked closely with management to implement operational improvements.
  • Followed industry trends and set pricing strategies to maximize business returns.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Negotiated buying conditions and sales contracts to secure lucrative deals.
  • Directed retail and wholesale operations, scrutinizing and improving existing processes to boost efficiency.
  • Determined strategic direction of organization based on industry knowledge and market research.
  • Established strong rapport with customers through excellent communication skills.

Care Giver

Church, Family and Friends
Abuja, Nigeria
01.2023 - 10.2023
  • Care for child on daily basis after school
  • Feed and assist with personal hygiene as at when due
  • Take to park and play with other children for to socialize
  • Perform safeguarding roles during daily activities
  • Voluntary
  • Prepared nutritious meals for better patient wellbeing.
  • Maintained clean environment to promote patient hygiene.
  • Administered medication to patients, ensuring safety and health maintenance.
  • Provided companionship by engaging in social and recreational activities.
  • Participated in therapeutic activities with patients; enhanced mental well-being.
  • Liaised with healthcare providers about patient progress; ensured cohesive care plan.
  • Accompanied patients to medical appointments, ensuring continuity of care.
  • Assisted patients in mobility around house; prevented accidents.
  • Maintained clean environment to promote patient hygiene.
  • Assisted with daily living activities for improved quality of life.
  • Managed housekeeping tasks to provide safe home environment.
  • Assisted clients with daily household cleaning, laundry and food preparation.
  • Completed housekeeping from hoovering to changing bed linen.
  • Assisted patients in mobility around house; prevented accidents.

Senior Female National Coach

Badminton Federation of Nigeria
Abuja, Nigeria
01.2000 - 12.2015
  • Company Overview: Nigeria Number 1 in Game of Badminton
  • Got many medals for country in singles, doubles and mixed doubles, formally named IDEH SUSAN FUNAYA (Google to confirm) was Nigeria number 1 before retired from active games.
  • Administered first aid, responded to emergencies and reported incidents properly badminton.
  • Nigeria Number 1 in Game of Badminton
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

BBA - Criminology: Social Science

National Open University Nigeria
Nigeria
01.2021 - 12.2022

Bachelor of Science - Human Kinetics : Physical And Health Education

University of Ilorin Nigeria
KWARA STATE
01.2006 - 10.2009

Skills

  • Teambuilding
  • Excellent Communication
  • Handling difficult customers
  • Merchandising awareness
  • Store cleanliness maintenance
  • Retail security systems familiarity
  • Retail industry understanding
  • Health and Safety regulations
  • Efficient multitasking
  • Cash handling
  • Computer literate

Languages

English

Timeline

Retail Assistant

bp store
01.2024 - Current

Replenishment Assistant

TESCO COMPANY
12.2023 - 01.2024

Care Giver

Church, Family and Friends
01.2023 - 10.2023

BBA - Criminology: Social Science

National Open University Nigeria
01.2021 - 12.2022

Female Senior National Coach

Badminton Federation of Nigeria
04.2017 - 11.2023

Sports Equipment Merchant

Dominion Total Sports Ventures
01.2012 - 11.2023

Bachelor of Science - Human Kinetics : Physical And Health Education

University of Ilorin Nigeria
01.2006 - 10.2009

Senior Female National Coach

Badminton Federation of Nigeria
01.2000 - 12.2015
SUSAN FUNAYA AGBOOLA