Summary
Overview
Work history
Education
Skills
Volunteer Experience
Timeline
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Susan Christina Chaplin

Newport,Isle of Wight

Summary

Compassionate and reliable team member with impressive work ethic. Committed to improving health and wellbeing by facilitating exceptional levels of care. Proactive and friendly communicator with superb rapport-building skills.

Overview

18
18
years of professional experience

Work history

Full Time Care Assistant

Everycare
Newport, Isle of Wight
06.2021 - 04.2022
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Administered medication to patients, ensuring proper health management.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Respected privacy and dignity of each resident during provision of care services.
  • Collaborated with healthcare team for effective patient care delivery.
  • Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.

Care Coordinator

The Homecare People
Wokingham, Berkshire
01.2018 - 05.2021
  • Prioritised tasks efficiently, managing time effectively.
  • Conducted risk assessments regularly, minimising potential hazards in the work setting.
  • Advocated on behalf of patients, protecting their rights and dignity.
  • Liaised with family members by providing regular updates on patient progress.
  • Monitored changes in patients' conditions, adjusting care plans as necessary.
  • Managed staff rotas for optimal coverage during peak periods.
  • Assessed patient needs to develop individualised care plans.
  • Coordinated care plans for improved patient outcomes.

Care Coordinator

Care 1st
Crowthorne, Bracknell Forest
09.2015 - 12.2017
  • Communicated effectively with patients, improving understanding and satisfaction.
  • Advocated on behalf of patients, protecting their rights and dignity.
  • Monitored changes in patients' conditions, adjusting care plans as necessary.
  • Managed staff rotas for optimal coverage during peak periods.
  • Conducted risk assessments regularly, minimising potential hazards in the work setting.
  • Coordinated care plans for improved patient outcomes.
  • Responded efficiently to day-to-day changes in care and support packages.
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
  • Adhered to health and safety requirements in all aspects of care.
  • Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.

Field Care Supervisor

Care UK/Mears
Camberley, Surrey
09.2009 - 09.2015
  • Promoted dignity and respect whilst providing personal care services.
  • Collaborated closely with healthcare professionals for comprehensive patient care.
  • Coordinated daily operations for smooth running of care services.
  • Dealt promptly with complaints, resulting in improved client satisfaction.
  • Assisted in recruitment processes, securing competent staff members.
  • Fostered a supportive work environment, enhancing team morale.
  • Ensured consistency in service delivery by monitoring caregivers' adherence to care plans.
  • Managed case notes, ensuring accurate record-keeping practices.
  • Completed prompt incident reports following any accidents or incidents at work.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Attended regular training and supervision workshops for improved service user support.

Support Worker/Deputy Manager

Yarrow Housing Ltd
Paddington, City of Westminster
02.2004 - 08.2009
  • Coordinated with different departments, ensuring seamless communication flow.
  • Liaised with families, ensuring open communication about residents' care plans.
  • Promoted a culture of respect and dignity, enhancing overall resident experience.
  • Participated in recruitment processes, selecting skilled and empathetic personnel.
  • Monitored staff performance, offering guidance where needed for improved service provision.
  • Collaborated with multidisciplinary teams to devise comprehensive care plans for each resident.
  • Prioritised safety through strict adherence to infection control procedures.
  • Managed staff rosters for optimal patient coverage.
  • Maintained tidy environment to promote cleanliness, hygiene and quality standards.
  • Guided staff to execute safe and effective interventions to manage behaviours that challenge.

Education

NVQ Level 3 - Health and Social Care

City and Guilds
Berkshire
06/2017 - 08/2019

Skills

  • Data recording and reporting
  • Personal care assistance
  • Medication Administration
  • Care plan management
  • Treatment and care planning
  • Patient confidentiality adherence
  • Person-Centred care implementation
  • Adapting to change
  • Medical record documentation
  • Ability to motivate others
  • Client assessment
  • Elderly support expertise
  • Bathing and dressing assistance

Volunteer Experience

I have been a volunteer at The Sanctuary for just over a year now. My duties Have included

Feeding the donkeys at the required times, this would also include any donkeys that are on special diets or have different feed due to health issues.

Grooming / bathing and hoof picking and reporting any skin concerns along the way

Working alongside permanent staff and taking guidance if unsure.

assisting the public if possible with answers to questions, if unable to answer, seek out a permanent member of the team who can help.

Mucking out areas and laying fresh straw/ hay and disposing of it in the correct way.

Weighing and recording the correct weights and reporting any concerns with weigh drops/ gain to management.

keeping work spaces as safe as possible and return equ to its rightful place.


Timeline

Full Time Care Assistant

Everycare
06.2021 - 04.2022

Care Coordinator

The Homecare People
01.2018 - 05.2021

Care Coordinator

Care 1st
09.2015 - 12.2017

Field Care Supervisor

Care UK/Mears
09.2009 - 09.2015

Support Worker/Deputy Manager

Yarrow Housing Ltd
02.2004 - 08.2009

NVQ Level 3 - Health and Social Care

City and Guilds
06/2017 - 08/2019

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Susan Christina Chaplin