Summary
Overview
Work History
Education
Skills
Languages
Education
References
Timeline
Generic

SUSANA FERNANDES

MANCHESTER

Summary

Detail-oriented Compliance Officer with excellent time management, strong analytical thinking, and communication skills. Demonstrating ethical and adaptable professionalism, possesses proven knowledge and experience in audits and framework regulations within the healthcare sector. Praised by peers for hardworking nature, a reliable team member who consistently contributes to achieving company goals. Enthusiastic, self-motivated, and ambitious individual who always strives to exceed expectations in any assigned task. Committed to making meaningful contributions and advancing organizational goals.

Overview

10
10
years of professional experience

Work History

Onboarding Advisor

Anchor
10.2023 - Current
  • Ensures all candidates are fully compliant prior to joining following regulatory requirements, particularly Visa Compliance & Governance, DBS, CQC and UKVI
  • Conducting all necessary pre-employment screening checks associated with the end-to end recruitment process for candidates under offer, ensuring 100% compliance
  • Overseeing compliance of all new colleagues: identity verification, right to work in the UK, references, DBS clearance and visa sponsorship
  • Monitoring the Sponsorship Management System (SMS) and assisting in issuing Certificates of Sponsorship (CoS) to colleagues requiring visa sponsorship
  • Ensures the Risk Assessment process is followed at all times and challenge where appropriate to do so
  • Update and maintains employee records with details of onboarding progress, in compliance with GDPR
  • Liaise with recruitment and HR teams to streamline the transition from candidate selection to employee onboarding

Compliance Officer

Local Care Force
12.2022 - Current
  • Collaborates with team to provide an efficient and effective service ensuring compliance across the organisation
  • Investigates and reports suspected breaches of compliance laws, regulations and standards
  • Undertakes detailed internal audits, providing comprehensive reports on findings with recommendations
  • File management - updating and maintaining all files, ensuring documents are filed correctly and named in line with the business wide naming convention and the correct folder structures are adopted (both electronic and paper)
  • Provides advice and support to onboarding candidates in regards to their registration process and documentation required ensuring an accurate, timely and clear communication
  • Applying for DBS checks for applicants ensuring they have the correct documentation according to the Disclosure and Barring Services regulations
  • Reports and assists the Compliance Manager in defining and maintaining company's compliance related policies and procedures
  • Handles cold calling to gather documentation required to complete registration and/or renewal process
  • Submitting documents for signature by candidates via DocuSign

Compliance Officer

Merco Medical Staffing
01.2021 - 12.2022
  • Ensured the company complies with all legal regulations and ethical standards
  • Maintained database management
  • Provided training on regulations and requirements to new starters to meet compliance measures
  • Safeguarded all candidate's records were uploaded, up to date and maintained on CRM
  • Liaised with management team regarding compliance risk assessments, ensuring the business runs smoothly
  • Completed DBS, ID checks and chase references for new starters
  • Assisted and prepared internal and external audits in compliance reviews
  • Ensured onboarding and working candidates were up to date with all documentation, including DBS renewals, mandatory training, references, and ID documents
  • Reviewed company compliance program to identify potential gaps and opportunities for improvement

Retail Sales Assistant

Inditex Group
08.2016 - 01.2021
  • Responsible for driving sales, helping to achieve the daily targets
  • Ensured the smooth running of the shop floor
  • Provided an excellent customer service experience
  • Established relationship with warehouse and suppliers
  • Assisted with the store closing and forward the final figures to the respective Head Office of the company

Personal Trainer | Group Fitness Instructor

Vivafit
03.2015 - 07.2016
  • Contributed to help clients achieve their personal fitness goals working one-on-one
  • Ensured Customer Relationship Management through appropriate software and different communication channels in order to interact with current and potential customers focusing on customer retention and ultimately driving sales growth
  • Involved in strategic marketing campaigns in order to gain prospects
  • Mandated to increase revenue streams and profit targets showing the benefits of combining personal training and nutrition sessions

Education

MASTER OF SCIENCE (M.S.) - INTERNATIONAL BUSINESS MANAGEMENT

Kingston University

CONSULTANCY PROJECT -

Wolters Kluwer

BACHELOR OF SCIENCE (B.S.) SPORTS -

Polytechnic Institute of Setubal

Skills

  • Analytical problem-solving
  • Risk management
  • Ability To Multitask
  • Adaptability
  • Interpersonal Skills

Languages

Portuguese
First Language
English
Proficient
C2
Spanish
Intermediate
B1

Education

London, ENG,London, ENG

References

References References available upon request

Timeline

Onboarding Advisor

Anchor
10.2023 - Current

Compliance Officer

Local Care Force
12.2022 - Current

Compliance Officer

Merco Medical Staffing
01.2021 - 12.2022

Retail Sales Assistant

Inditex Group
08.2016 - 01.2021

Personal Trainer | Group Fitness Instructor

Vivafit
03.2015 - 07.2016

CONSULTANCY PROJECT -

Wolters Kluwer

BACHELOR OF SCIENCE (B.S.) SPORTS -

Polytechnic Institute of Setubal

MASTER OF SCIENCE (M.S.) - INTERNATIONAL BUSINESS MANAGEMENT

Kingston University

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