Susan Williams
Louth,Lincolnshire
Summary
Accomplished professional with a strong aptitude for effective leadership and a proven track record in budgeting and financial planning. Demonstrates exceptional written and verbal communication skills, coupled with keen attention to detail. Adept at navigating difficult conversations with diplomacy and adapting to changing conditions. Committed to leveraging these competencies to drive organisational success and achieve career growth in dynamic environments.
Overview
40
40
years of professional experience
Work history
Live in care manager
Helping Hands
11.2023 - Current
- Created individualised care plans, ensuring personalised attention to each resident.
- Monitored medication administration, reducing incidents of errors.
- Led multidisciplinary teams on complex cases, ensuring cohesive case management approach.
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Conducted regular performance reviews, identified areas of improvement in service delivery.
- Accurately assessed care needs of potential service users by conducting thorough pre-admission assessments.
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
Practice manager
Bupa Dental Care
03.2017 - 06.2023
- Registered with Care Quality Commission (CQC) for 6 years.
- Achieved performance targets through diligent tracking and assessment of KPIs.
- Handled financial aspects including billing, insurance claims and budgeting effectively for practice's profitability.
- Collaborated with dentists on treatment planning for optimal patient care provision.
- Prioritised infection control measures, ensuring safe clinical environment.
- Mitigated risks by enforcing strict health and safety protocols within the practice.
- Managed office administration tasks, fostering a well-organised environment.
- Streamlined appointment scheduling with effective time management, reducing patient wait times.
- Scheduled and managed external contractors for regular maintenance.
- Streamlined administrative processes by implementing new software systems.
- Managed challenging situations effectively, maintaining professionalism at all times.
- Implemented safeguarding procedures diligently, fostering a secure environment.
Care services manager
Boots the Chemist
10.2011 - 03.2017
- Ensured accurate prescription processing, enhancing patient safety.
- Oversaw medication dispensing, ensuring accuracy and quality control at all times..
- Kept accurate records of all dispensed items, adhering strictly to legal requirements.
- Liaised closely with GPs and other healthcare providers, ensuring seamless patient care coordination.
- Undertook regular continuing professional development activities to maintain high professional standards.
- Championed best practices in care services, resulting in enhanced service delivery standards.
- Promoted safeguarding standards in line with updated regulations to help protect from risk.
- Inspired teams to proactively pursue continuous improvement within areas of work.
- Coordinated services by cooperating with other health and welfare service providers, improving offerings to service users.
- Managed stock effectively, preventing shortages of key medications.
- Handled complaints tactfully and efficiently; maintained customer satisfaction levels.
- Trained and mentored junior pharmacy staff to increase team productivity and efficacy.
- Processed repeat prescription requests for large patient base.
Registered pharmacy technician
Boots
02.1997 - 03.2017
- Assisted pharmacists in preparing and dispensing medications, ensuring accuracy and prompt service.
- Endorsed high-volume prescription forms.
- Improved patient safety by ensuring correct pharmaceutical dispensation.
- Kept up-to-date on current pharmacy regulations, maintaining compliance at all times.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Participated in continual learning activities in line with General Pharmaceutical Council requirements.
- Engaged with GPs and local practices to drive service provisions.
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
- Resolved customer queries promptly to maintain high level of service standard.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Contributed towards creating a respectful and professional working environment within the pharmacy team.
- Maintained clean and organised work area, promoting a professional atmosphere.
Support worker (Older adults in care)
Age Concern
09.1996 - 02.1997
- Assisted older adults with daily care activities to improve their quality of life.
- Provided emotional support for elderly individuals, fostering a sense of security and companionship.
- Facilitated social activities for residents, promoting engagement and mental stimulation.
Medic / Paramedic
Royal Air Force
07.1985 - 09.1990
- Provided clinical support on RAF bases.
- Applied advanced cardiac life support knowledge
- Collaborated with clinical staff for comprehensive patient assessments.
- Prevented infection through rigorous hygiene practices and wound care procedures.
- Referred and discharged patients in field and hospital settings
- Employed clinical skills proficiently; executed accurate diagnoses.
- Updated patient records to maintain accurate clinical data.
- Participated actively in continuous professional development activities staying updated on latest paramedic practices.
- Worked under supervision and direction of Lead Paramedic in outside environments.
Skills
- Effective leadership aptitude
- Budgeting and financial planning
- Written and verbal communication
- Attention to Detail
- Diplomacy in difficult conversations
- Adaptability to changing conditions
Timeline
Live in care manager
Helping Hands
11.2023 - Current
Practice manager
Bupa Dental Care
03.2017 - 06.2023
Care services manager
Boots the Chemist
10.2011 - 03.2017
Registered pharmacy technician
Boots
02.1997 - 03.2017
Support worker (Older adults in care)
Age Concern
09.1996 - 02.1997
Medic / Paramedic
Royal Air Force
07.1985 - 09.1990
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