Susan Walls

Responsible for getting 100+ children and adults with disabilities to school or work placements everyday .

• Produced high-quality documents,
• Liasising on a daily basis with drivers , schools , parents and home to school transport team run by the council to ensure continuity is maintained at all times .
• Built good relationships with important outside agencies & reliable drivers.
• Ensuring safe guarding and confidentiality is maintained at all times
• Managed 10 - employees in the office, enhancing productivity and driving efficiency - responsible for creating rotas.
• Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
• Managed high volumes of correspondence with excellent record-keeping and minimal response times.
• Collaborated and clearly communicated across teams to achieve consistent service delivery.
• Handled conflicts and complaints with strong problem-solving and mediation skills.
• Managed projects within strict deadlines .
• Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
• Oversaw staff training for 5 employees, ensuring all staff training was up-to-date.

• Maintained hygienic living environments through regular cleaning.
• Operated hoists to move clients in and out of bed.
• Delivered toileting support for clients with mobility issues.
• Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
• Aided clients with bedtime routines, washing and dressing.
• Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
• Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
• Ensured clients were correctly taking prescribed medications, maintaining optimal health.
• Maintained client dignity and respect throughout dressing, showering and toileting.
• Assisted clients with daily household tasks including cleaning, laundry and food preparation.
• Assisted clients with daily household cleaning, laundry and food preparation.
• Created positive relationships with clients through practical support and companionship, improving overall quality of life.
• Maintained wheelchairs, walking frames, and hearing aids.
• Assisted in daily personal care routines for improved patient wellbeing.
• Completed laundry, ironing and dry cleaning.
• Hoovered and tidied rooms with keen eye for detail.
• Closely monitored patient conditions, minimising need for additional medical attention.

• Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
• Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
• Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
• Supervised students in wider school environments, offering reliable dining room, library and playground support.
• Provided safe, stimulating classroom environments to maximise student engagement and attainment.
• Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
• Cultivated close working relationships with students, teaching staff and parents.
• Prepared positive, productive learning environments with engaging wall displays and effective resources.
• Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
• Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
• Oversaw students during breaks to maintain safe environment.

• Helped customers with loan and mortgage applications, conducting interviews to determine most suitable options.
• Used banking products and services knowledge to resolve customer queries.
• Established and maintained effective relationship with customers.
• Processed account deposits, withdrawals and updates to meet customer needs.
• Opened 100’s+ new bank accounts for customers..
• Adhered to vault security procedures and access requirements.
• Reconciled cash drawers and daily transaction records to support accuracy.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Identified and resolved financial discrepancies and escalated critical errors to management.
• Maintained discretion and security in handling sensitive personal and financial data.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Counted and packaged currency and coins.
• Properly processed deposits, withdrawals and payments for customers daily.