Susan Trott
Summary
Dedicated professional with a strong work ethic and proven dependability, excelling in customer service and payment processing. Demonstrates patience, composure, and excellent verbal communication skills, ensuring a calm and proactive approach under pressure.
Overview
18
18
years of professional experience
Work history
Frier/Cook/Manager
Thames Avenue Chip Shop
Swindon, Wiltshire
01.2016 - Current
- Ensured consistent cooking times for customer satisfaction.
- Checked food temperatures regularly, ensured adherence to health standards.
- Cleaned all equipment at end of shift, enhanced longevity and performance of machinery.
- Cooked various types of food in fryer whilst adhering to specified recipes and timings.
- Maintained a hygienic work area, reduced risk of cross-contamination.
- Improved food quality by maintaining clean and efficient fryers.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped train new staff members in various tasks around the shop.
- Assisted in stock ordering, preventing any potential delays due to lack of supplies.
- Maintained high cleanliness standards with regular cleaning of all surfaces and utensils.
- Worked closely with team members to create a pleasant work environment.
- Greeted incoming customers, offered menu information and documented orders.
- Improved customer service by promptly and accurately taking orders.
Cleaner
Karl Sturgess
Swindon, Wiltshire
03.2014 - 01.2016
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Safely stored cleaning solutions, equipment and chemicals.
Checkout supervisor
Morrisons
Swindon, Wiltshire
06.2007 - 03.2014
- Streamlined checkout procedures with improved layout design and workflow management.
- Assisted in stock rotation tasks, maintaining product freshness on shelves.
- Initiated team meetings to discuss improvements or necessary changes.
- Ensured safety regulations were met within the checkout area to prevent accidents.
- Trained new staff in company procedures for efficient onboarding.
- Oversaw price changes, ensuring accuracy at the point of sale.
- Resolved customer complaints with calm professionalism to maintain positive relations.
- Handled high-pressure situations during peak hours to ensure smooth operations.
- Maintained clean checkout area, promoting a pleasant shopping environment.
- Assisted customers with bagging items for efficient service.
- Managed cash drawer, ensuring correct change and receipt handling.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Monitored till performance, identifying any discrepancies swiftly.
- Dealt with customer complaints and rectified product and service issues.
- Acted as point of contact and motivation for employees.
- Maintained clean and functional checkout areas to avoid safety issues.
Skills
- Dependability and reliability
- Patience and composure
- Customer Service
- Payment Processing
- Attention to Detail
- Stock management
- Excellent verbal communication
- Proactive
- Punctual
- Strong work ethic
- Works well independently
- Uses own initiative
- Calm under pressure
Timeline
Frier/Cook/Manager
Thames Avenue Chip Shop
01.2016 - Current
Cleaner
Karl Sturgess
03.2014 - 01.2016
Checkout supervisor
Morrisons
06.2007 - 03.2014
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