Susan Trenchard
Summary
I am a highly motivated person with a caring and empathetic personality. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team and have good organisational abilities. I am reliable, punctual, hardworking and trustworthy
Overview
40
40
years of professional experience
5
5
years of post-secondary education
Work history
HR and CQC Consultant
Wadhurst Medical Group
2023.11 - Current
- Maintained strict confidentiality at all times and handled confidential personal information.
- Completed new employee documentation and reference check
- Reviewed physical and electronic personnel files and ensured they were updated with employee status, proof of identity, personal information and correct contract of employment.
- Advised on the regulatory requirements of CQC which led onto looking at premises and health and safety requirements of the surgery and it's branch surgery.
Volunteer MacMillan Telephone Buddy
Macmillan Cancer Support
2023.10 - Current
Carer for relative
Family
2022.11 - 2023.06
PRACTICE MANAGER
Manor Oak Surgery part of the Buxted Medical Group
Horam, East Sussex
2015.05 - 2022.11
- The surgery had 4,500 patients of a varied demographic, I maintained the smooth and efficient day to day running of the surgery overseeing the practice team
- I was responsible for recruitment, health and safety, staff rotas, annual leave, annual appraisals and staff training, monthly, quarterly and end of year claims
- I attended MDT meetings including monthly Palliative Care meetings
- I ensured that the business met all the statutory, regulatory NHS and CQC requirements
- I saw the surgery through a merger and a CQC inspection where we were rated as "good"
RECEPTION MANAGER
Manor Oak Surgery
Horam
2012.03 - 2015.05
- Responsibilities included, General reception duties, supervision and training of other members of the reception team and admin staff, all staff rotas, dealing with annual leave, booking locums, issuing prescriptions and dealing with queries, scanning the daily post, ordering non clinical supplies
- Dealing with patients, face to face and over the phone, triaging phone calls and booking appointments
MEDICAL RECEPTIONIST
Manor Oak Surgery
Horam
2007.01 - 2012.03
- Answering the phone , booked appointments
- Dealing with and issued repeat prescription requests
- Scanning in the daily post Chaperoning the patients when requested to do so by the doctor Training new staff to work on reception or in the admin office
- I was promoted to Reception Manager in 2012
HEAD HOUSEKEEPER
Stone House Hotel
East Sussex
2002.01 - 2007.01
- Overseeing cleaning and maintenance of hotel bedrooms, stock control and ordering of cleaning products and toiletries, organising staff and generally assisting with other duties around the hotel when needed.
MOTHER AND HOME MAKER
Home
1990.01 - 2002.01
- Mother and homemaker Whilst having my children and bringing them up I had a few part time jobs including being an Avon representative, a Tupperware demonstrator and a delivery driver.
CASHIER
Alliance and Leicester Building Society
1988.01 - 1990.01
- Using a computerised banking system, handling money and dealing with general enquiries over the counter
- Helping people with their investment needs and giving advice
- All clerical duties from writing letters to dealing with the daily post.
HOTEL RECEPTIONIST
Boship Farm Hotel
1985.01 - 1988.01
- General reception duties, taking telephone bookings, writing confirmation letters, checking people in and out, dealing with general enquiries.
TRAINEE ASSISTANT MANAGER
The George Hotel
1984.01 - 1985.01
- All aspects of running a hotel including book keeping, waitressing, bar work and deputising in the Manager's absence.
Education
Level 2 Certificate (TQUK) Counselling Skills -
End of Life Therapy Diploma - undefined
Fellowship of Professional Celebrants - undefined
City and Guilds in Hotel Management - Distinction - undefined
Ringmer Comprehensive School -
Ringmer Comprehensive School
1977.09 - 1982.06
Skills
- Strong Leadership
- Customer Service
- Excellent Communication Skills
- Primary Care Experience
- Empathy
- Knowledge of Microsoft Office
- Full Uk Driving License
Timeline
HR and CQC Consultant
Wadhurst Medical Group
2023.11 - Current
Volunteer MacMillan Telephone Buddy
Macmillan Cancer Support
2023.10 - Current
Carer for relative
Family
2022.11 - 2023.06
PRACTICE MANAGER
Manor Oak Surgery part of the Buxted Medical Group
2015.05 - 2022.11
RECEPTION MANAGER
Manor Oak Surgery
2012.03 - 2015.05
MEDICAL RECEPTIONIST
Manor Oak Surgery
2007.01 - 2012.03
HEAD HOUSEKEEPER
Stone House Hotel
2002.01 - 2007.01
MOTHER AND HOME MAKER
Home
1990.01 - 2002.01
CASHIER
Alliance and Leicester Building Society
1988.01 - 1990.01
HOTEL RECEPTIONIST
Boship Farm Hotel
1985.01 - 1988.01
TRAINEE ASSISTANT MANAGER
The George Hotel
1984.01 - 1985.01
Ringmer Comprehensive School -
Ringmer Comprehensive School
1977.09 - 1982.06