Summary
Overview
Work history
Education
Skills
Timeline
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Susan Trenchard

Summary

I am a highly motivated person with a caring and empathetic personality. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team and have good organisational abilities. I am reliable, punctual, hardworking and trustworthy

Overview

40
40
years of professional experience
5
5
years of post-secondary education

Work history

HR and CQC Consultant

Wadhurst Medical Group
11.2023 - Current
  • Maintained strict confidentiality at all times and handled confidential personal information.
  • Completed new employee documentation and reference check
  • Reviewed physical and electronic personnel files and ensured they were updated with employee status, proof of identity, personal information and correct contract of employment.
  • Advised on the regulatory requirements of CQC which led onto looking at premises and health and safety requirements of the surgery and it's branch surgery.

Volunteer MacMillan Telephone Buddy

Macmillan Cancer Support
10.2023 - Current

Carer for relative

Family
11.2022 - 06.2023

PRACTICE MANAGER

Manor Oak Surgery part of the Buxted Medical Group
Horam, East Sussex
05.2015 - 11.2022
  • The surgery had 4,500 patients of a varied demographic, I maintained the smooth and efficient day to day running of the surgery overseeing the practice team
  • I was responsible for recruitment, health and safety, staff rotas, annual leave, annual appraisals and staff training, monthly, quarterly and end of year claims
  • I attended MDT meetings including monthly Palliative Care meetings
  • I ensured that the business met all the statutory, regulatory NHS and CQC requirements
  • I saw the surgery through a merger and a CQC inspection where we were rated as "good"

RECEPTION MANAGER

Manor Oak Surgery
Horam
03.2012 - 05.2015
  • Responsibilities included, General reception duties, supervision and training of other members of the reception team and admin staff, all staff rotas, dealing with annual leave, booking locums, issuing prescriptions and dealing with queries, scanning the daily post, ordering non clinical supplies
  • Dealing with patients, face to face and over the phone, triaging phone calls and booking appointments

MEDICAL RECEPTIONIST

Manor Oak Surgery
Horam
01.2007 - 03.2012
  • Answering the phone , booked appointments
  • Dealing with and issued repeat prescription requests
  • Scanning in the daily post Chaperoning the patients when requested to do so by the doctor Training new staff to work on reception or in the admin office
  • I was promoted to Reception Manager in 2012

HEAD HOUSEKEEPER

Stone House Hotel
East Sussex
01.2002 - 01.2007
  • Overseeing cleaning and maintenance of hotel bedrooms, stock control and ordering of cleaning products and toiletries, organising staff and generally assisting with other duties around the hotel when needed.

MOTHER AND HOME MAKER

Home
01.1990 - 01.2002
  • Mother and homemaker Whilst having my children and bringing them up I had a few part time jobs including being an Avon representative, a Tupperware demonstrator and a delivery driver.

CASHIER

Alliance and Leicester Building Society
01.1988 - 01.1990
  • Using a computerised banking system, handling money and dealing with general enquiries over the counter
  • Helping people with their investment needs and giving advice
  • All clerical duties from writing letters to dealing with the daily post.

HOTEL RECEPTIONIST

Boship Farm Hotel
01.1985 - 01.1988
  • General reception duties, taking telephone bookings, writing confirmation letters, checking people in and out, dealing with general enquiries.

TRAINEE ASSISTANT MANAGER

The George Hotel
01.1984 - 01.1985
  • All aspects of running a hotel including book keeping, waitressing, bar work and deputising in the Manager's absence.

Education

Level 2 Certificate (TQUK) Counselling Skills -

End of Life Therapy Diploma - undefined

Fellowship of Professional Celebrants - undefined

City and Guilds in Hotel Management - Distinction - undefined

Ringmer Comprehensive School -

Ringmer Comprehensive School
09.1977 - 06.1982

Skills

  • Strong Leadership
  • Customer Service
  • Excellent Communication Skills
  • Primary Care Experience
  • Empathy
  • Knowledge of Microsoft Office
  • Full Uk Driving License

Timeline

HR and CQC Consultant

Wadhurst Medical Group
11.2023 - Current

Volunteer MacMillan Telephone Buddy

Macmillan Cancer Support
10.2023 - Current

Carer for relative

Family
11.2022 - 06.2023

PRACTICE MANAGER

Manor Oak Surgery part of the Buxted Medical Group
05.2015 - 11.2022

RECEPTION MANAGER

Manor Oak Surgery
03.2012 - 05.2015

MEDICAL RECEPTIONIST

Manor Oak Surgery
01.2007 - 03.2012

HEAD HOUSEKEEPER

Stone House Hotel
01.2002 - 01.2007

MOTHER AND HOME MAKER

Home
01.1990 - 01.2002

CASHIER

Alliance and Leicester Building Society
01.1988 - 01.1990

HOTEL RECEPTIONIST

Boship Farm Hotel
01.1985 - 01.1988

TRAINEE ASSISTANT MANAGER

The George Hotel
01.1984 - 01.1985

Ringmer Comprehensive School -

Ringmer Comprehensive School
09.1977 - 06.1982

Level 2 Certificate (TQUK) Counselling Skills -

End of Life Therapy Diploma - undefined

Fellowship of Professional Celebrants - undefined

City and Guilds in Hotel Management - Distinction - undefined

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Susan Trenchard