Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic
Susan Tomlinson

Susan Tomlinson

Stoke-on-Trent,Staffordshire

Summary

Experienced child care professional with focus on administration, providing nurturing and organised environment. Skilled at managing daily operations, ensuring compliance with regulations, and fostering collaborative relationships with staff and parents. Proven ability to streamline processes, enhance communication, and maintain safe, welcoming atmosphere for children.

Expertise in operational and administrative support, data entry, and sensitive material handling. Demonstrates exceptional problem-solving abilities and effective communication skills, both written and verbal. Proficient in Microsoft Office and PC operations, with a self-motivated attitude that ensures multitasking and prioritisation of tasks are handled efficiently. Committed to leveraging these skills to contribute to organisational success while pursuing opportunities for professional growth.

Overview

36
36
years of professional experience
1
1
Certification

Work history

Renewals administrator, Autonet Insurance, Burslem

Autonet Insurance
Stoke-on-Trent, Staffordshire
09.2013 - Current
  • Provided post and email invitations for renewal insurance terms to existing customers via Autonets system.
  • Ensured compliance with Financial Services Authority guidelines and GDPR regulations.
  • Evaluated file notes meticulously to identify changes in customers' personal circumstances affecting insurance risk.
  • Conducted risk assessments to determine appropriate insurance coverage.
  • Facilitated communication with insurance underwriters to confirm renewal terms effectively.
  • Processed renewals through bank transfer or continuous card payments, ensuring uninterrupted coverage.
  • Streamlined administrative procedures to enhance operational efficiency in renewal processes.
  • Liaised with clients to address inquiries about insurable risks, maintaining professionalism throughout.

Childminder

Self Employed
Stoke-on-Trent, Staffordshire
12.2012 - 09.2013
  • Supervised groups of up to three children under five years of age.
  • Maintained comprehensive records and completed administration tasks in accordance with Ofsted directives.
  • Designed engaging play-based activities that supported children's development and that physical, social, emotional and language milestones were promoted.
  • Implement stringent child safety through rigorous safeguarding practices and risk assessments.
  • Implement and assess policies and procedures to align with Ofsted and EYFS standards.
  • Tracked children's daily activities, meals, sleep schedules, and medications given to enhance communication with parents and carer's.
  • Promoted business effectively within local community and wider childcare community websites.
  • Ensure high standards of customer service were consistently delivered.
  • Responsible for continual professional growth and updating of mandatory training.
  • Nurtured strong professional relationships to ensure utilisation of appropriate and effective communication skills while interacting with children, parents, carers and fellow professionals.
  • Maintaining rigorous account management for monthly income and outgoing expenditures.
  • Prepared nutritious meals to encourage healthy eating habits.
  • Coordinated children's movements for school and off-site activities.
  • Observed children at play to monitor behaviour and social interactions, intervening when necessary.
  • Set up equipment and materials ahead of recreational activities.
  • Role-modelled desired behaviours and actions.

Payments Supervisor

Co-operative Travel Shared Finance centre
Stoke-on-Trent, Staffordshire
09.2009 - 12.2012
  • Oversaw reconciliation of statements for over 450 suppliers, managing £832 million annually.
  • Achieved 95% payment success rate by resolving inter-branch and supplier issues.
  • Supervised 11 staff, fostering motivation and facilitating professional development.
  • Developed strategies to enhance staff engagement and growth opportunities.
  • Aligned team objectives with senior management for operational efficiency.
  • Conducted training sessions on in-house systems during joint venture transition.
  • Fostered strong supplier relationships, improving customer service quality across the team.
  • Optimised time management through in-house systems, identifying training needs.

Travel consultant

United Co-operative Travel Group
Stoke-on-Trent, Staffordshire
06.1989 - 09.2006
  • Progressed from apprentice sales consultant to manager at Co-operative Travel Group.
  • Secured sales exceeding £600,000 through targeted strategies.
  • Organised flights, insurance, and accommodation for clients seamlessly.
  • Oversaw customer payments via cash, cheques, and credit cards with daily reconciliation.
  • Assisted clients with travel necessities including visas, passports, and vaccinations.
  • Validated travel arrangements post-invoice receipt and communicated details promptly.
  • Promoted suitable packages and services to optimise sales and gross profit.
  • Trained staff to achieve sales objectives and maintain high customer satisfaction.

Education

English, Geography, Environmental Science, GCSE

Maryhill High School
Kidsgrove, Stoke-on -Trent
06.1989

Skills

  • Effective communication skills both written and verbal
  • Operational support
  • Problem-solving
  • Data entry expertise
  • Self-Motivated attitude
  • Microsoft Office
  • PC proficient
  • Sensitive material handling
  • Multitasking and prioritisation
  • Ongoing professional development

Certification

  • Course of study in Early Years Foundation Training and Safeguarding, as ran by Staffordshire and Newcastle under Lyme Councils.
  • Full UK driving license
  • Previously enhanced CRB checked including safeguarding.
  • Undertaking of various company In house training; Management Development, Time Management, Performance Review, Cost Centre Management, Selling Insurance, Excel, Supplier Product Training.
  • Completed Level 1 and 2 Qualification in food safety.

References

References available upon request.

Timeline

Renewals administrator, Autonet Insurance, Burslem

Autonet Insurance
09.2013 - Current

Childminder

Self Employed
12.2012 - 09.2013

Payments Supervisor

Co-operative Travel Shared Finance centre
09.2009 - 12.2012

Travel consultant

United Co-operative Travel Group
06.1989 - 09.2006

English, Geography, Environmental Science, GCSE

Maryhill High School

Similar Profiles

Create profile
Susan Tomlinson