Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Susan Thirkettle

Guisborough ,Cleveland

Summary

A very caring hardworking, confident, enthusiastic, friendly individual, who has a happy, positive disposition. I consider myself to be honest and trustworthy. I am always punctual with a flexible, adaptable attitude towards my work. My past experience has given me the opportunity to develop my personal and work qualities. I am an excellent communicator, with the ability to transfer skills into most situations, with a responsible attitude.

Overview

28
28
years of professional experience
7
7
years of post-secondary education

Work History

Retail sales associate

Somerfield / Sainsburys
Guisborough, Redcar and Cleveland
09.2003 - Current

Whilst working at Sainsburys I have learnt many skills across various departments within the store. I have completed a course in first aid learning how to perform CPR and how to use a defibrillator in an emergency situation. The skills I have gained are being able to work in a customer facing environment whilst performing different asks throughout day ranging from being able to implement a Planagram, code checking, using the till, operating self scan and kiosk, helping with smart shop queries, working stock across the store, being able to help in the in store Argos, dealing with deliveries, implementing a clothing flow and much more.

Sales assistant

R A Young Bathrooms
Guisborough, Redcar and Cleveland
06.2003 - 09.2003

As a sales assistant I was responsible for dealing with customer queries, answering the telephone and dealing with deliveries.

Avon representative

Avon
Guisborough, Redcar and Cleveland
04.1996 - 09.2003

Assisted in the mail order side of a cosmetics magazine, freelance agent, collection orders from customers, completing paperwork and delivering goods.

Administrative assistant

Princes trust work experience
Middlesbrough
06.2002 - 09.2002

As an admin assistant I was responsible for completing orders and paperwork making sure customers got there goods on time. I also dealt with customer queries about there contracts.

Carer

Relative
Guisborough, Redcar and Cleveland
05.1999 - 07.2000

I looked after an unwell relative who needed care and attention and help moving around. I was responsible for attending to all her needs and ensured she received the correct medication.

Education

The Princes Trust, Volunteers Program
Universty of teesside
05.2001 - 10.2001

NVQ Level 3 - IBT

Redcar and Cleveland College
Redcar
09.2000 - 05.2001

NVQ level 2 Retail Operations -

Shape training
Middlesbrough
05.1998 - 03.1999

NVQ level 2 information technology -

Bells Training
Redcar, Redcar and Cleveland
08.1997 - 02.1998

GCSEs -

Laurence Jackson School
Guisborough
09.1992 - 06.1997

Skills

  • Customer Service
  • Confident communicator
  • Sales techniques
  • Merchandising
  • Stock counting
  • Refund and exchange processing
  • POS Systems
  • Planograms
  • Computer literate
  • Outgoing and enthusiastic
  • Face-to-face selling
  • First aid and CPR
  • Dedicated team player

Custom

I like to keep myself fit by taking long country walks, I read books and magazines and I am also a member of the local darts team.  I also enjoy cross stitch and embroidery.

Timeline

Retail sales associate

Somerfield / Sainsburys
09.2003 - Current

Sales assistant

R A Young Bathrooms
06.2003 - 09.2003

Administrative assistant

Princes trust work experience
06.2002 - 09.2002

The Princes Trust, Volunteers Program
05.2001 - 10.2001

NVQ Level 3 - IBT

Redcar and Cleveland College
09.2000 - 05.2001

Carer

Relative
05.1999 - 07.2000

NVQ level 2 Retail Operations -

Shape training
05.1998 - 03.1999

NVQ level 2 information technology -

Bells Training
08.1997 - 02.1998

Avon representative

Avon
04.1996 - 09.2003

GCSEs -

Laurence Jackson School
09.1992 - 06.1997
Susan Thirkettle