Susan Stevens

• For my current role as a rota coordinator for the NHS, I work in collaboration with both administrative and clinical staff to develop detailed and accurate rotas, this is ensure there are no gaps of staff required in order to provide a safe service for patients

• Excellent communication skills both written and verbal are required whilst using my own initiative and time management to prioritise my daily work load.

• I complete with accurate detail, Finance forms and a computer system to correspond with each shift to be covered.

• Using excel I build rotas, track staff leave and organise IT access for staff. This also requires to responding to many emails daily.

Whilst there is no current Assistant service Manager I am also supporting my Manager with several different activities in the service.

• My current role as an RBMS administration assistant for the NHS, includes accurately managing patient's referrals and appointments using the Lorenzo patient record system
• In a professional and courteous manner I call patients and deal with any enquires accordingly and appropriately
• Clinics are cashed up correctly within specific time frames, either discharging patients or rebooking appointments.
• After ensuring clinics are booked to full capacity, I then undertake pre-clinic preparations which include making sure referral letters and medical notes are available
• In order to provide efficient and comprehensive administration support throughout, I liaise with colleges across the trust.

• Whilst providing a decorative service for weddings my duties included the preparation and dismantling of materials for seating and table requirements
• I ensured that the inventory of the supply and the collection of goods used were correct and available
• I had to fully understand the pricing structure while also making sure clients understood all products and services on offer and maximise each event sale by ensuring optional extras were taken up by clients where possible
• Other duties would include managing client information through the computer system ensuring this is relevant and timely.

• Caring for children aged 3 months to 4 years
• During this time I built up a very good relationship with the children and their parents
• As level 3 qualified I was often required to supervise other staff with a lower level qualification and also be responsible for any special medical or nutritional needs of a child
• Other duties included monitoring and recording each child's personal, social and emotional development
• The job was very challenging but at the same time it was very rewarding.

• As part of a team that provides 250-350 children with a healthy school meal daily whilst ensuring all health & safety and regulations are followed
• This included preparation, serving and clearing and cleaning
• While waiting for more hours of employment in the kitchen I was given a midday assistant role which gave me responsibility of overseeing children.

• All of my duties were as a Systems Manager (see below) but as an assistant, part time
• This was due to a period of having my children.

• Store Stock Management (SSM) and Electronic Point of Sale (EPOS)
• SSM was overseeing company computer software to adjust stock, re-order and make necessary fluctuations
• Stock counts, merchandising displays and providing customer service when necessary
• EPOS legal requirements had to be met i.e
• Linking shelf edge prices with computers
• Other duties included allocation of SSM and EPOS tasks to staff.

• As Chief Cashier my main duties were banking, safe checks, petty cash, running of the lottery and complete supervision of all tills and cashiers
• I was responsible for daily running of checkouts and staff
• By using a cash database software programme, I achieved a daily and weekly correct balance of all monies.

• Initially employed during the Christmas period and then given an extended contract
• I achieved a basic level of competence in using a computerised system in the cash office whereas before I had knowledge of cashing up by manuscript only.