Susan Slack

My role as a Health Records Officer/Clinic Receptionist, changes day to day, due to natural of the role. But here is a brief description:-

• The Health Record side of my role involves preparation of case notes, results, information gathering and anything that the consultant requires for them to see patients to make an informed decision on a patients care plan. Plus co-ordinating with other hospital trusts.
• The Clinic Reception role involves covering 4 different hospital sites to cover the running of the outpatient departments/clinics, and inputting any information from that clinic to help the patient on their journey with their care plan.
• Maintained timely check-in services, noting patient arrivals for efficient appointment running.
• Protected patient rights through continued discretion and confidentiality.
• Respond calmly and compassionately in emergency situations.
• Scheduled patient appointments.
• Update patient records for continued compliance with policies.
• So in essence, following the patient from the referral stage, through to their care and eventually discharge.

• Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
• Managed bookings, to schedule, cancel and re-arrange appointments.
• Answer telephone calls, compiling detailed notes and promptly forwarding as required.
• Provided clerical support, including copying, faxing and file management.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Answered and helped resolve enquiries from clients, vendors and general public.

• Managed digital and hardcopy files and enforced file-naming conventions to support data accuracy.
• Maintained employee files in accordance with company policies and legal requirements.
• Monitored office supply inventory, promptly reordering low-stock items to prevent disruptions.
• Photocopied, laminated and bound documents to support meeting preparation.
• Responded to telephone enquiries from clients, vendors and members of public.
• Accounts - invoicing, wages and banking.

• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Delivered outstanding customer care with proactive sales and listening skills.
• Reduced customer wait times through optimised checkout processes.
• Completed opening and closing procedures each day.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Redeemed stamps and vouchers against transactions.

• Prepare and cook food for the elderly in day care centre setting and for meals on wheels service.
• Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
• Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
• Took orders and portioned food for delivery to client tables.
• Used kitchen equipment as instructed and to safety protocols.
• Rotated food on workstations and in display cases, disposing of spoilt items.
• Observed health and hygiene standards to minimise food contamination.
• Cleared tables to remove dirty utensils and leftover food items.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.