Summary
Overview
Work history
Skills
Timeline
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Susan Sellwood

Fareham,Hampshire

Summary

Offering strong organisational skills and ability to coordinate tasks effectively. Knowledgeable about managing schedules and maintaining clear communication with team members. Ready to use and develop problem-solving, time management, and interpersonal skills.


Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention.

Effective and focused with an aptitude for building and maintaining client relations. Offering experience and proven ability to exceed sales goals.


Overview

34
34
years of professional experience

Work history

Sales representative

Covers
Portsmouth
04.2011 - 12.2019
  • Fostered strong customer relationships through exceptional service and developed rapport with clients through friendly and professional interaction.
  • Successfully dealt with complaints or issues from customers, maintaining company's reputation handling customer queries effectively, resulting in increased return visits.
  • Kept up-to-date with latest industry trends for better customer service delivery, and developed comprehensive knowledge of product offerings to facilitate customer decisions and provide accurate information on building materials, enhancing customers' trust.
  • Achieved high customer satisfaction with proficient problem-solving skills.
  • Managed supplier relationships, ensuring regular supply of products.

Sales representative

Buildcentre Building Merchant
Portsmouth
01.2002 - 04.2011
  • Maintained high standards of professionalism whilst interacting with customers and resolved customer complaints, ensuring their satisfaction with products or services.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations for informed buying decisions.
  • Utilised knowledge of company products and services for increased sales. I Identified potential sales leads using market research strategies and implemented effective sales techniques to maximise profits.
  • Stayed aware of latest industry trends, tailoring sales tactics accordingly.
  • Coordinated delivery schedules for optimum order fulfilment.
  • Assisted customers with varying questions using product knowledge and service expertise.

Sales representative

Jewsons Building Merchant
Portsmouth
01.1998 - 01.2002
  • Generated leads through proactive outreach and networking initiatives.
  • Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
  • Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
  • Implemented strategies to retain and nurture long-term customer relationships.
  • Assessed customer needs to tailor product recommendations to individual requirements.
  • Maintained detailed records of customer interactions and transactions for efficient follow-up.

Sales and Stock Control

Graham Plumber Merchants
Portsmouth
01.1988 - 01.1998
  • Conducted regular stock checks, ensuring accurate inventory levels at all times.
  • Facilitated smooth warehouse operations by assisting in the loading and unloading of goods.
  • Collaborated with sales team to understand demand patterns, aiding in effective stock control.
  • Maintained up-to-date records of incoming and outgoing shipments using company's database system.
  • Developed productive relationships with suppliers, facilitating smoother transactions.
  • Reported on inventory shortages, audit findings and forecasting needs to inform upper management.

Stock controller

WH Smith
Portsmouth
01.1986 - 01.1988
  • Completed customer orders with speed and accuracy.
  • Collaborated with sales team for streamlined order fulfilment process.
  • Liaised effectively between sales, warehouse, logistics departments to resolve any discrepancies in orders.
  • Processed bulk orders, thus promoting large scale business transactions.
  • Resolved customer requests independently using strong judgement and initiative.

Skills

  • Self-motivated
  • Target-driven
  • Order processing
  • Face-to-face selling
  • Teamwork and collaboration
  • Records management
  • Product knowledge
  • Sales expertise
  • Customer service

Timeline

Sales representative

Covers
04.2011 - 12.2019

Sales representative

Buildcentre Building Merchant
01.2002 - 04.2011

Sales representative

Jewsons Building Merchant
01.1998 - 01.2002

Sales and Stock Control

Graham Plumber Merchants
01.1988 - 01.1998

Stock controller

WH Smith
01.1986 - 01.1988

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Susan Sellwood