Susan Sanders
Nuneaton,Warwickshire
Summary
Dynamic and resourceful professional with a strong foundation in customer service and public relations. Demonstrates exceptional problem-solving abilities and leadership skills, effectively managing teams and prioritising workloads efficiently. Adept at contract negotiation and administration, ensuring compliance with health and safety standards. Known for calmness under pressure, adaptable communication, and efficient delegation. Committed to enhancing customer relations through service orientation, aiming to drive organisational success.
Overview
4
4
years of post-secondary education
31
31
years of professional experience
Work history
Distance Learning Coordinator
North Warwickshire and South Leicestershire Colleg
Nuneaton, Warwickshire
2016.03 - 2025.04
Commercial manager
Sainsburys
Nuneaton, Warwickshire
1994.05 - 2016.02
- Fostered a collaborative work environment to encourage team productivity.
- Ensured compliance with regulatory guidelines to avoid legal issues.
- Implemented cost-reduction initiatives, maximising profitability.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned and managed resources and budget to support and deliver objectives.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Education
O-Level - Maths, English language, English Literature, Chemistry, Geography, Home Economics, Art, Physics, Fre
Bablake School- Coventry
Coventry 1982.09 - 1985.06
A-Levels - Economics, English, Art
King Edward VI College
Nuneaton 1985.09 - 1987.06
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Leadership
- Resourcefulness
- Public Relations
- Prioritising workloads efficiently
- Efficient delegation
- Adaptable communication
- Customer relations
- Service orientation
- Contract negotiation and administration
- Health and Safety Compliance
- Customer Service
Timeline
Distance Learning Coordinator
North Warwickshire and South Leicestershire Colleg
2016.03 - 2025.04
Commercial manager
Sainsburys
1994.05 - 2016.02
A-Levels - Economics, English, Art
King Edward VI College
1985.09 - 1987.06
O-Level - Maths, English language, English Literature, Chemistry, Geography, Home Economics, Art, Physics, Fre
Bablake School- Coventry
1982.09 - 1985.06